intro to org behavior

organizational behavior

study of what ppl think, feel, do in and around organizations

organization

groups of ppl who work interdependently twd some purpose

collective entities

consist of ppl interacting w each other in organized way

collective sense of purpose

creating unified and motivated group where everyone works twd same goal, guided by shared vision and values

• satisfy the need to understand and predict

• help test personal theories

• influence behavior

• improve org financial health

why study organizational behavior

open system perspective

orgs depend on external enviro for resources, affect that enviro through their output, and consist of internal subsystems that transform input to output

effective organization

• maintain close “fit” with changing conditions

• transform inputs to output efficiently and flexibly

organizational learning perspective

organizational effectiveness depends on orgs capacity to acquire, share, use, and store valuable knowledge

intellectual capital

company’s stock of knowledge including human, strucutral, and relationship capital

human capital

knowledge that ppl possess and generate

structural capital

knowledge captured and retained in org’s systems and structures

relationship capital

value derived from org’s relationships w customers, suppliers, and others

knowledge acquisition

extracting info and ideas from external enviro

knowledge sharing

distributing knowledge to others within org

knowledge use

competitive advantage of knowledge comes from using it in ways that add value to org and its stakeholders

knowledge storage and organizational memory

process of holding knowledge for later retrieval

knowledge that employees possess, as well as knowledge embedded in org’s systems and structures

high performance work practice perspective

effective organizations incorporate several workplace practices that leverage potential of human capital

four hpwps

• employee involvement

• job autonomy

• competency development

• reward performance and competencies

stakeholder perspective

indivs, groups, and other entities that affect/affected by org’s objectives and actions

personalizes the open systems perspective

• values

• ethics

• corporate social responsibility

key strengths of stakeholder perspective

values

relatively stable, evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations

ethics

study of moral principles or values that determine whether actions are right/wrong, outcomes are good/bad

corporate social responsibility

org activities intend to benefit society and enviro beyond firm’s immediate financial interests or legal obligations

• globalization

• increasing workforce diversity

• emerging employment relationships

contemporary challenges for organizations

globalization

improved communication and transportation system

cost efficiencies, innovation, knowledge

increasing workforce diversity

• better knowledge, decisions, representation, financial returns

• manage challenges of diversity

• ethical imperative of diversity

systematic research anchor

involves forming research questions, systematically collecting data, and testing hypotheses against those data

evidence-based management

practice of making decisions and taking actions based on research evidence

multidisciplinary anchor

field should welcome theories and knowledge in other disciplines

develop its own theory and weaken its focus on practical relevance

contingency anchor

particular action may have diff consequences in diff situations

understand and diagnose the situation and select the strategy most appropriate under those conditions

multiple levels of analysis anchor

• individual level

• team level

• organizational level

individual level

characteristics and behaviors of employees

(motivation, perceptions, personalities, attitudes, and values)

team level

analysis looks at the way ppl interact

(team dynamics, decisions, power, org politics, conflict, and leadership)

organizational level

focus on how ppl structure their working relationships and how orgs interact w their enviro