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Are you married?
How will you care for your children while you are working?
That's an interesting name. Where's your family from?
Do you have a mental illness?
not legal
At your last job, how many times per month were you late for work?
Have you ever been convicted of a crime?
How many years of experience as [job title] do you have?
Have you ever held a job under a different name? If so, please provide the name under which you worked.
legal
Prohibits discrimination against people with disabilities
Americans with Disabilities Act
Requires that men and women be paid the same for doing the same work
Equal Pay Act
Banned child labor and created a federal minimum wage
Fair Labor Standards Act
Prohibits discrimination based on race, religion, color, sex, or national origin
Title VII of the Civil Rights Act
Protects people 40-65 years old from discrimination
Age Discrimination in Employment Act
Makes sure work conditions do not endanger employees' health
Occupational Safety and Health Act
Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members
Family and Medical Leave Act
Makes it easier for employees to win discrimination lawsuits
Civil Rights Act of 1991
Because of the value people bring to an organization in terms of their knowledge, skills, and abilities, some managers use the term ____________________.
human capital
Marta is a human resources manager who spends much of her time on _____________________________________________. She systematically examines the content and requirements of jobs in the organization.
job analysis
As a hiring manager, you can use several criteria to predict the success of various applicants. You choose ____________________________ to predict future performance.
validated selection devices
Hatteras Hammocks is a company that takes a strategic approach to HRM. It has a(n) ________________________________ that outlines a plan for future staffing of managerial positions.
replacement chart
Harry just posted an advertisement for a marketing coordinator position on an online job website; he is using ___________________________ to find job applicants.
external recruiting
Imagine that you are a human resource manager at an online retailer. What will you do in order to know whether you will be giving layoff notices to your programming staff or recruiting for additional programmers?
Conduct a job analysis
Compare the future demand for programmers at the company to the internal supply
Assess the external labor market
Create a replacement chart
Compare the future demand for programmers at the company to the internal supply
The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews?
Traditional performance reviews are unfair to minorities.
Managers cannot complete traditional performance reviews on time.
Performance reviews are done too often.
Performance reviews are too subjective.
Performance reviews are too subjective.
Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply.
An employee may bend the rules if a patient complains about a stringent treatment protocol, because the employee wants a good review from the patient.
The new goals in the performance appraisal system are more subjective than the old goals.
Infection rates might be different in different parts of the hospital.
The hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys.
An employee may bend the rules if a patient complains about a stringent treatment protocol, because the employee wants a good review from the patient.
Infection rates might be different in different parts of the hospital.
The hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys.
Errors, such as stereotyping, are __________ likely to occur when managers evaluate employees based on the specific traits and characteristics they possess.
more
The behaviorally anchored rating scale performance appraisal system tries to improve performance ratings by forcing managers to:
Rate employees based on their actions, not their traits
Rate employees based on intuition
Include information from a wide variety of sources in their reviews
Compare employees
Rate employees based on their actions, not their traits
Emergency medical technicians (EMTs) not only need medical skills, they also have to work in high-stress situations. Which training method would be best for training EMTs on content and context?
Tests
Role-playing
Webinar
Assigned reading
Role-playing
If Denise decides to pay above market wages, she will discover that
Profitability of the gym will decrease
The gym's overall costs will increase
She will attract and keep better employees
She will lose employees to turnover
She will attract and keep better employees
Denise is concerned about the poor performers in her gym. For example, last week one of the front-desk clerks got into a heated argument with a client, who subsequently informed Denise that he was leaving the gym. Denise's first action when faced with unacceptable performance should be to:
Ignore the incident, since it probably won't happen again
Warn the employee that this kind of behavior is unacceptable
Fire the employee
Place the employee on disciplinary leave
Warn the employee that this kind of behavior is unacceptable
You've just received an employment offer to work as a route setter with Extreme Routes. The ____________ will be $55,000 annually, regardless of the hours worked.
salary
Why might Denise consider reducing the benefits offered to employees at Extreme Routes? Check all that apply.
ObamaCare eliminates the need for Extreme Routes to offer defined benefits plans.
Employees only value direct compensation, not the indirect compensation provided in the form of benefits.
Cutting benefits is a way companies can cut costs without reducing the number of employees.
Benefits that aren't utilized by employees are an unnecessary cost.
The cost of programs like health insurance continue to increase.
Cutting benefits is a way companies can cut costs without reducing the number of employees.
Benefits that aren't utilized by employees are an unnecessary cost.
The cost of programs like health insurance continue to increase.
Order of unionization activity:
1. Generate interest in unionizing among the employees.
2. Collect signed authorization cards.
3. If less than 30% of bargaining unit members sign cards, the process ends.
4. Petition the NLRB to hold an election.
5. Hold a secret-ballot election.
6. If unionization is rejected by a majority vote, the process ends.
7. The union signs up members and elects officers.
8. Collective bargaining over the first labor contract occurs.
9. The labor contract is signed.
10. A grievance procedure is used to resolve disputes during the life of the contract.
A small chain of pizza restaurants in your area is starting to grow. Just last year, it grew from 6 to 12 locations. Now, some employees are talking about unionizing. Which of the following are likely to happen if a union is formed? Check all that apply.
The company will be required to engage in collective bargaining with the new union.
Matters related to allocating overtime will proceed as they always have because they are usually beyond the scope of a labor contract.
Management will have greater freedom regarding employee compensation and benefits.
Employees will have formal methods for addressing their concerns about the company.
The company will be required to engage in collective bargaining with the new union.
Employees will have formal methods for addressing their concerns about the company.
After employees at the grocery store where Jeremy works formed a union, wage increases were determined through a ______________________________________ process, rather than an employee-by-employee basis.
collective bargaining
Why is unionization desirable for employees? Check all that apply.
Unions engage in collective bargaining to negotiate labor contracts for its members.
Employees may desire union representation when they perceive threats such as job insecurity, potential cuts to indirect compensation, and other organization changes.
If a company's workforce is unionized, new employees can choose whether to work at-will or to become a union member.
When a company must restructure to lower costs, a benefit of unionization is the ease with which hourly wages can be decreased.
The outsourcing of low paying, unskilled jobs to Third World countries has eliminated the need for unions in developed countries.
Unions engage in collective bargaining to negotiate labor contracts for its members.
Employees may desire union representation when they perceive threats such as job insecurity, potential cuts to indirect compensation, and other organization changes.
Which of the following jobs are held by knowledge workers who are likely to desire the kind of management described above? Check all that apply.
Operations analyst
Dental technician
Marketing analyst
Financial analyst
Operations analyst
Marketing analyst
Financial analyst
Imagine that you will be managing a team of software engineers whom your company will contract with to complete a project requiring highly specialized knowledge. What techniques will you use to support high performance on this team? Check all that apply.
Expect them to seek higher-level positions at the company
Invest in skills development
Orient them to the organization's systems and processes
Pay premium salaries
Invest in skills development
Orient them to the organization's systems and processes
Pay premium salaries
