Process Standardization - ISEE 120

Identify the Process - Standardize Process

• Review existing processes

• Identify Stakeholders

• Identify process to standardize

Document Process - Standardize Process

• Identify people & their practices

• Document practices

• Create documentation for implementation

Implement Process - Standardize Process

• Eliminate waste points

• Improve efficiency 

• Document and implement process

Monitor/Improve Process - Standardize Process

• Monitor process for efficiency improvements

• Continuously improve process based on results

IE Process Standardization

• make a process as efficient and effective as possible

• waste elimination

• monitor/control process variations in quality

SE Process Standardization

• Make the process work with the rest of the system

SMART Goals

• Specific, Measurable, Attainable, Realistic, Time-bound Goals

Work Measurement

• analyze time and resources needed for each process step (ex: time & motion studies)

Ergonomics

• design workspaces to minimize physical strain and improve work productivity

Process Mapping

•  visually represent the entire process flow, identify interaction and dependencies

Requirements Management

• define clear and measurable goals for the standardized process

Risk Management

• proactively identify and mitigate potential issues during implementation

Change Management

• develop strategies to address employee resistance and ensure smooth adoption

IE + SE Process Standardization

1. Phase 1: Planning Analysis

2. Phase 2: Design & Development

3. Phase 3: Implementation & Verification

4. Phase 4: Continuous Improvement

Phase 1: Planning Analysis

1. Use a process mapping to identify the target process and its interactions within the larger system

2. Leverage work measurement to understand the current process efficiency and identify areas for improvement

Phase 2: Design & Development

1. Collaboratively design the standardized process using IE tools like Lean Six Sigma to optimize workflow

2. Define clear requirements for standardized process, ensuring it meets quality and efficiency goals

Phase 3: Implementation & Verification

1. Develop and implement a change management plan to address employee concerns and ensure adoption

2. Use SPC   to monitor the performance of the standardized process and identify any deviations

   1. Statistical Process Control (SPC): a chart that tracks average data across time

Phase 4: Continuous Improvement

1. Conduct regular reviews to assess the effectiveness of the standardized process

2. Utilize data from SPC to identify further areas for improvement and iterate on the process

Sigma

• waste elimination, Reduce variability, related to standard deviation (not the same thing, but basically are the same thing), slices away from mean on a normal bell curve

Statistical Process Control (SPC)

•  monitor process variations