UCR PSYCH 142 - Chapter 10: Work Stress

Stressor

An environmental event perceived as threatening or demanding.

Worker Stress

Physiological or psychological response to stressors.

Distress

Negative stress that leads to physical or emotional strain.

Eustress

Positive stress that can enhance performance and motivation.

Work Overload

Having too much to do, causing stress.

Underutilization

Having too little to do or skills not used, causing boredom and stress.

Job Ambiguity

Unclear job expectations create stress.

Lack of Control

Inability to influence one's work situation increases stress.

Poor Physical Work Conditions

Unsafe or uncomfortable environments cause stress.

Interpersonal Stress

Conflict or poor relationships with coworkers or supervisors.

Emotional Labor

Managing emotions to fulfill job roles (e.g., customer service).

Harassment

Persistent unwanted behavior causing distress.

Organizational Change

Structural or procedural changes that create uncertainty and anxiety.

Work-Family Conflict

Stress arising from conflicting job and family demands.

Type A Behavior Pattern

High drive, competitiveness, impatience, and hostility associated with higher stress levels.

Hardiness

Resilience and ability to cope effectively with stress.

Self-Efficacy

Belief in one's ability to accomplish tasks successfully.

Stress-Related Illnesses

Includes ulcers, colitis, hypertension, heart disease, migraines, weakened immunity.

Job Burnout

Chronic stress leading to withdrawal, exhaustion, and reduced performance.

Burnout Phase 1

Emotional exhaustion.

Burnout Phase 2

Depersonalization (detachment from others).

Burnout Phase 3

Reduced personal accomplishment.

Individual Coping Strategies

Exercise, meditation, cognitive restructuring, time management, and vacations.

Organizational Coping Strategies

Training, improving job fit, supportive culture, better communication, eliminating punitive management, safe environment.