Module 4 & 5: Communication, Documentation, and Confidentiality

These flashcards cover key concepts regarding communication, documentation, and confidentiality in nursing, as discussed in the lecture.

What is the definition of communication in nursing?

Exchange of information through words, actions, and behavior.

What are the key components of therapeutic communication?

Active listening, empathy, touch, silence, clarifying, and paraphrasing.

What should be avoided in therapeutic communication?

Barriers such as judgment, false reassurance, and changing topics.

What considerations should be made for communication with aging patients?

Consider hearing, vision, cognitive, and speech impairments.

What are the recommendations for adapting communication for patients with hearing impairments?

Use hearing aids, reduce noise, and face the person.

What is a good practice for communicating with patients who have vision impairments?

Use large print, reduce glare, and describe the environment.

How should one communicate with a patient who has aphasia?

Use short sentences, yes/no questions, and visual aids.

What does high-quality documentation ensure in nursing practice?

Continuity of care, provides legal evidence, and evaluates patient outcomes.

Name the three key principles of the CNO.

Communication, Accountability, and Security.

What is the key rule regarding sharing patient information?

If someone isn’t involved in the patient’s care, don’t share.

What is the importance of documentation in nursing practice?

It reflects the nursing process: Assess, Plan, Implement, Evaluate.

What does the phrase 'If it’s not documented, it didn’t happen' imply in nursing?

Documentation is crucial to validate the care given and patient outcomes.

What is a critical guideline regarding social media and professionalism for nurses?

Never post patient information or identifiers online.

What does PHIPA stand for?

Personal Health Information Protection Act, 2004.

What are the criteria for good charting?

Documentation must be accurate, clear, timely, and confidential.