Essentials of Organizational Behavior (MGMT 310) - Chapter 1 Flashcards

This set of vocabulary flashcards covers key terms and definitions from Chapter 1 of Essentials of Organizational Behavior, 16th Edition, including core OB concepts, managerial activities, and outcomes of the OB model.

Organizational behavior (O B)

The study of the impact that individuals, groups, and structure have on behavior within organizations to apply that knowledge toward improving an organization’s effectiveness.

Traditional management

A managerial activity involving decision making, planning, and controlling.

Communication (Managerial Activity)

A managerial activity involving the exchange of routine information and the processing of paperwork.

Human resources management

A managerial activity involving motivating, disciplining, managing conflict, staffing, and training.

Networking

A managerial activity involving socializing, politicking, and interacting with outsiders.

Intuition

A person's "gut feeling" explanation of behavior.

Systematic study

The examination of relationships to attribute causes and effects, basing conclusions on scientific evidence gathered under controlled conditions and measured in a rigorous manner.

Evidence-based management

Basing managerial decisions on the best available scientific evidence, complementing systematic study.

Data analytics

Using a variety of tools, technology, and processes to discover trends and solve problems from large volumes of data.

Artificial Intelligence (A I)

Software that relies on large amounts of data to identify and learn from data trends, often autonomously.

Contingency variables

Situational conditions that must be reflected in O B concepts because human beings are complex and diverse, making simple generalizations impossible.

Workforce diversity

The process of organizations becoming a more heterogeneous mix of people in terms of gender identity, age, race, ethnicity, sexual orientation, and other characteristics.

Workforce inclusion

Creating and maintaining workplaces that support and leverage their members’ diversity.

Globalization

A process in which worldwide integration and interdependence are promoted across national borders.

Unethical behavior

Any action that violates widely accepted moral norms.

Ethical behavior

Any action that meets or exceeds widely accepted moral norms.

Corporate Social Responsibility (C S R)

An organization’s self-regulated actions to benefit society or the environment beyond what is required by law.

Positive organizational scholarship

The study of how organizations develop human strengths, foster vitality, build resilience, and unlock potential by focusing on what is good about an organization.

Model

An abstraction of reality; a simplified version of some real-world phenomenon.

Inputs

Variables such as diversity, personality, values, group structure, and organizational culture that lead to processes.

Processes

Actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes.

Outcomes

The key variables that one wants to explain or predict, and that are affected by some other variables.

Attitudes

Evaluative statements or judgements concerning objects, people, or events.

Stress

An unpleasant psychological condition that occurs in response to environmental pressures.

Job Performance

The total value of a workers’ contributions to an organization through their behaviors over a period of time.

Organizational Citizenship Behavior

Discretionary behavior that contributes to the psychological and social environment of the workplace.

Withdrawal Behavior

The set of actions employees take to separate themselves from the organization.

Team Performance

The quantity and quality of a group’s work output.

Productivity

The combination of effectiveness and efficiency of an organization.

Effectiveness

The degree to which an organization meets the needs of its clientele or customers.

Efficiency

The degree to which an organization can achieve its end at low cost.

Organizational Survival

The degree to which an organization is able to exist and grow over the long term.