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social norms
society has expectations for its members
how we behave and interact with others
norms shape roles → roles reinforce norms
social influence theory
normative social influence
influence resulting from a person’s desire to gain approval or avoid disapproval
informational social influence
influence resulting from willingness to accept others’ opinions about reality
elaboration likelihood model
central route
using facts, figures, and relevant information
enable listener to carefully process info and think about their opinions
peripheral route
superficial info used to win favorable approach
supermodels or well-known athletes paired with product
halo effect
foot-in-the-door technique
door-in-the-face technique
conformity
obedience
individualism
collectivism
multiculturalism
group polarization
groupthink
diffusion of responsibility
social loafing
deindividuation
social facilitation
false consensus effect
social traps
industrial-organizational (I/O) psychologists
burnout
altruism
prosocial behavior
social debt
social reciprocity norm
social responsibility norm
bystander effect
situational variables
attentional variables