Electronics Setup & Customer Service Vocabulary

32 vocabulary flashcards covering essential electronics setup and customer service terms from the lecture.

A device for making an electrical connection to a socket.

Plug

A flexible electric cable.

Cord

A section in a device where batteries are placed.

Battery compartment

A button used to turn a device on or off.

Power button

The process of setting something up for use.

Installation

An electrical outlet where a plug is inserted.

Socket

The act of putting something together.

Assembling

Cautions to prevent accidents or harm.

Safety warnings

A guarantee provided for a product.

Warranty

Able to be used together without conflict.

Compatible

Detailed steps to perform a task.

Instructions

A socket for connecting USB devices.

USB port

A manual providing operational instructions.

User guide

A statement that something is unsatisfactory or unacceptable.

Complaint

Money returned to a customer for a returned product.

Refund

Replacing a product with another.

Exchange

Harmed or broken.

Damaged

Support offered to customers before, during, and after a purchase.

Customer service

To say sorry for a mistake or problem.

Apologize

To fix something that is broken or damaged.

Repair

A formal promise that a product will be repaired or replaced.

Guarantee

Not working correctly.

Faulty

A failure to understand something correctly.

Misunderstanding

Happening at a later time than expected.

Delayed

A way to fix a problem.

Solution

A problem or concern.

Issue

The act of solving a problem.

Resolution

To refer a problem to someone with higher authority.

Escalate

Not pleased with the service or product.

Unsatisfied

Compensation for a loss or expense.

Reimbursement

Verification or validation of a request or complaint.

Confirmation

A situation that causes trouble or difficulty.

Inconvenience