Creativity
________ → people in good moods tend to be more creative than people in bad moods, they produce more original ideas, more flexible and open in thinking.
Leadership
________ → effective leaders rely on emotional appeal to help convey their messages, expression of emotions in speeches is often the critical element that makes us accept or reject a leaders message.
Deviant workplace behaviors
________ → violating established norms provoke negative emotions, people who feel negative emotions are more likely to participate in short- term ________.
Negotiation → negotiation
________ is an emotional process, skilled negotiator has a "poker face.
Emotions
Intense feelings that are directed at someone/something
Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus
Positive affect
Mood dimension that consists of specific positive emotions such as excitement, self-assurance and cheerfulness at the high end and boredom, sluggishness and tiredness at the low end
Negative affect
Mood dimensions that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility and poise at the low end
Positivity offset
Tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on)
Evolutionary psychology
Area of inquiry which argues that we must experience the emotions we do because they serve a purpose.
Sources of emotions and moods
Personality, affect intensity, time of the day, day of the week, weather, illusory correlation, stress, social activities, exercise, age and gender
Emotional labour
Situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
Emotional dissonance
Inconsistencies between the emotions people feel and the emotions they project
Felt emotions
Individual's actual emotions
Displayed emotions
Emotions that are organizationally required and considered appropriate in a given job
Surface acting
Hiding one's inner feeling and forgoing emotional expressions in response to display rules
Deep acting
Trying to modify one's true inner feelings based on display rules
Affective events theory (AET)
Model which suggests that workplace events cause emotional reactions the part of employees, which then influence workplace attitudes and behaviors
Emotional intelligence (El)
Ability to detect and to manage emotional cues and information