Chapter 8 - Emotions & moods

Creativity

________ → people in good moods tend to be more creative than people in bad moods, they produce more original ideas, more flexible and open in thinking.

Leadership

________ → effective leaders rely on emotional appeal to help convey their messages, expression of emotions in speeches is often the critical element that makes us accept or reject a leaders message.

Deviant workplace behaviors

________ → violating established norms provoke negative emotions, people who feel negative emotions are more likely to participate in short- term ________.

Negotiation → negotiation

________ is an emotional process, skilled negotiator has a "poker face.

Emotions

Intense feelings that are directed at someone/something

Moods

Feelings that tend to be less intense than emotions and that lack a contextual stimulus

Positive affect

Mood dimension that consists of specific positive emotions such as excitement, self-assurance and cheerfulness at the high end and boredom, sluggishness and tiredness at the low end

Negative affect

Mood dimensions that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility and poise at the low end

Positivity offset

Tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on)

Evolutionary psychology

Area of inquiry which argues that we must experience the emotions we do because they serve a purpose.

Sources of emotions and moods

Personality, affect intensity, time of the day, day of the week, weather, illusory correlation, stress, social activities, exercise, age and gender

Emotional labour

Situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work

Emotional dissonance

Inconsistencies between the emotions people feel and the emotions they project

Felt emotions

Individual's actual emotions

Displayed emotions

Emotions that are organizationally required and considered appropriate in a given job

Surface acting

Hiding one's inner feeling and forgoing emotional expressions in response to display rules

Deep acting

Trying to modify one's true inner feelings based on display rules

Affective events theory (AET)

Model which suggests that workplace events cause emotional reactions the part of employees, which then influence workplace attitudes and behaviors

Emotional intelligence (El)

Ability to detect and to manage emotional cues and information