________ → people in good moods tend to be more creative than people in bad moods, they produce more original ideas, more flexible and open in thinking.
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Leadership
________ → effective leaders rely on emotional appeal to help convey their messages, expression of emotions in speeches is often the critical element that makes us accept or reject a leaders message.
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Deviant workplace behaviors
________ → violating established norms provoke negative emotions, people who feel negative emotions are more likely to participate in short- term ________.
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Negotiation → negotiation
________ is an emotional process, skilled negotiator has a "poker face.
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Emotions
Intense feelings that are directed at someone/something
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Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus
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Positive affect
Mood dimension that consists of specific positive emotions such as excitement, self-assurance and cheerfulness at the high end and boredom, sluggishness and tiredness at the low end
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Negative affect
Mood dimensions that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility and poise at the low end
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Positivity offset
Tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on)
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Evolutionary psychology
Area of inquiry which argues that we must experience the emotions we do because they serve a purpose.
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Sources of emotions and moods
Personality, affect intensity, time of the day, day of the week, weather, illusory correlation, stress, social activities, exercise, age and gender
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Emotional labour
Situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
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Emotional dissonance
Inconsistencies between the emotions people feel and the emotions they project
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Felt emotions
Individual's actual emotions
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Displayed emotions
Emotions that are organizationally required and considered appropriate in a given job
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Surface acting
Hiding one's inner feeling and forgoing emotional expressions in response to display rules
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Deep acting
Trying to modify one's true inner feelings based on display rules
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Affective events theory (AET)
Model which suggests that workplace events cause emotional reactions the part of employees, which then influence workplace attitudes and behaviors
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Emotional intelligence (El)
Ability to detect and to manage emotional cues and information
Studied by 3 people
