management test 1

what is management

a process of getting things done, effectively and efficiently, with and through other people

what is the management process?

Planning, organizing, leading, and controlling

What is planning?

defining goals, establishing strategy, and developing plans

what is organizing

coordinating resources to meet the organization’s needs

what is leading

motivating employees, directing others, resolving conflict

what is controlling

monitoring performance, correcting significant deviations

what are examples of resources

money, manpower, natural resources

T/F: it is not possible to lead both an efficient and effective team in the work force

false

why are goals important?

Goals are important to help lead your team to an end goal

why is management important?

would you practice if you didn’t have a coach?

is management a science or an art?

both; research says management cannot be taught and is therefore an art. you can research the skills you have, therefore a science

what are the levels of management

non-supervisors, 1st line, mid line, top

who are non-supervisors

those not in a management role (entry-level associates)

who are in the 1st line

those who got hired in or promoted from non-sup level

who are in the mid line

those that typically have the most experience

what is the c-suite

CEO, CFO, COO, CRO, etc.

what are functional managers?

those with a specific department (kids toys, women’s clothes, etc.)

what are general managers?

can do everything a functional manager does, but doesn’t have the time

what are line managers?

hands on with the product/process

what are staff managers?

they are advisory (HR, legal department)

skills needed for management

communication, analytic, technical, decisional, administrative, hr

roles managers play

interpersonal, informational, decisional

what are interpersonal roles

representing the organization, leading the team, and going between 1st line and top (liaison)

what are informational roles

monitoring, sharing necessary info with employees, speaking for the organization

what are decisional roles

sharing creative ideas, managing conflict, negotiating and allocating necessary resources

who was fredrick taylor?

father of scientific management, belligerently scientific

who were frank and lillian gilbreth?

helped to eliminate as many steps in the management process as possible

who was fayol?

developed the 14 principles of management

who was barnard

created acceptance theory, said the real power in the organization comes from non-supervisors. created inverse pyramid where non-sups were atop.

who was follett

contributed to conflict management

who was mayo

concluded productivity increased when management paid attention to them in the Hawthorne experiments

who was mcgregor

said that attitudes towards work were on a spectrum - theory x is authoritative, theory y is enjoyable

who was argyris

said that once an employee gets shut down, they won’t contribute new ideas

who was maslow

had hierarchy of needs, said once you meet one stage you move onto the next

what is the quantitative management theory?

evaluate numbers for how much inventory to manufacture.

systems of management

subsystem, synergym flow, open, feedback

what is a subsystem system

the whole is greater than the sum of the parts

what is a synergy system

all of the system parts fit together for the system to work

what is a flow system

inputs to process to outputs

what is an open system

communication flow going out and in

what is a feedback system

are we doing what we are supposed to be doing?

what is the contingency theory

different problems require different solutions

who was deming

father of total quality management - you should always be improving

who was duran

planning, improvement, control, quality is a management problem

who was crosby

zero defects, quality is management’s problem, stay on your toes

what is ISO

international standard organization - allows you to do international business

what is six sigma

quality organization, only accepts 3.4 million defects

what is lean manufacturing

eliminates waste everywhere; healthcare combines this with six sigma

T/F: evidence-based management is fast, clear and concrete

true

T/F: external environments affect things inside and cannot be changed

true

what are environmental components

economic, demographics, technology, sociocultural, political/legal, global

generations in the workplace

tradionalists, boomers, gen x, y, z

how does the external environment affect jobs?

downturn/upturn in economy, predicting supply and demand, hire temporary workers, alternative work schedules, uncertain environment

T/F: uncertain environments prevent strategic planning

true

what is organizational culture like

culture is the company’s personality - if you don’t like it, don’t apply

why should you globalize

make more money, lower labor costs, access to more resources

how do you globalize

minimal investment to significant investments

what are market strategies

global sourcing, importing/exporting, licensing/franchising

what are strategic alliances

big companies come together to work on a project

what are joint ventures

type of strategic alliance, companies come together to create a new small company

what are foreign subsidiaries

the most risky, significant investments

types of multinational corps.

multi-domestic (thinking global, acting local), transnational (borderless, efficient, effective), global (typically standardized products)

T/F: ethics are relative, can change based on circumstances

true

what are personal ethics

differnece between right and wrong, pressure from others, environment

what are business ethics

pressure from others, employee handbook, law

what is employee pilfrage

stealing from the business

what is whistleblowing

revealing crimes happening inside the company

what is social responsibility

an organization’s obligation to benefit society in ways that transcend the primary business goals of maxing profit