Chapter 9: Information systems within the Organization

Traditional Information Systems (IS)

Support organizational activities and business processes, focusing on cost reduction and productivity improvements.

Social Computing

A variation of traditional IS that combines social behavior and information systems to create value, emphasizing collaboration and interaction.

Social Commerce

A business application of social computing that integrates e-commerce and social networking, allowing users to shop online while engaging in social interactions.

Web 1.0

The first generation of the web characterized by minimal user interaction and mostly read-only websites.

Web 2.0

The second generation of the web that encourages user participation, interaction, and collaboration.

Tagging

The process of adding labels to digital content to make it easier to find and share.

Folksonomies

User-generated classification systems based on tags, differing from expert-created taxonomies.

Geotagging

A form of tagging that adds location data to digital content.

Really Simple Syndication (RSS)

Allows users to receive customized information without visiting many websites, requiring a feed reader/aggregator.

Blogs

Personal, public websites created and maintained by bloggers to share news, opinions, and stories.

Microblogging

Blogging with short messages, exemplified by platforms like Twitter and Weibo.

Wikis

Collaborative websites comprised entirely of user-contributed content, allowing creation, editing, and deletion by multiple users.

Social Networking Sites

Structures of individuals, groups, or organizations linked by shared values, ideas, friendships, or exchanges.

Social Graph

A visual map of relationships showing connections between individuals, groups, or organizations.

Social Capital

The value derived from social networks, depending on the number of connections and the quality of relationships.

Enterprise Social Networks

Business-oriented social networks that can be public (like LinkedIn) or private (corporate networks for employees, partners, and customers).

Mashups

Websites that combine content from multiple sources to create new functionality.

Collaborative Consumption

An economic model based on sharing, swapping, and renting instead of owning, enabled by community-driven platforms.

Social Advertising

Advertising that uses social context, relying on peer influence, likes, influencers, and friend recommendations.

Customer Relationship Management (CRM)

Social computing makes customer service real-time, transparent, and customer-driven, allowing for the quick viral spread of brand perceptions.

Employee Development

Internal collaboration platforms used for knowledge sharing, training, and communication.