Starbucks Barista

What coffees do you scoop with the black scoop?

Pike, Dark, Decaf

What coffee do you scoop with the blue scoop?

Blonde

How often do you brew coffee in the morning?

Every 8 minutes

What order do you brew coffee?

Pike, Dark, Blonde, Decaf

How often do you brew coffee after peak?

Every 15 minutes, then every 30

How many scoops is a full batch of coffee?

4

How many scoops is a 1/2 batch of coffee?

2

How many scoops is a 1/4 batch of coffee?

1

How often does sanitizer need to be changed?

Every 2 hours

How do you make a pour over?

Put small scoops of ground coffee (3 for a tall, 4 for a grande, 5 for a venti) into a paper filter, pour hot water into metal pitcher up to the appropriate line, slowly pour the water over the coffee.

How many tea bags are in a grande / venti hot tea?

2 tea bags

How many tea bags are in a tall hot tea?

1 tea bag

What are the responsibilities of customer support?

Stock, brew coffee, gather items & put away, perform morning routine cleaning

What are the responsibilities of front?

Taking orders, connecting with customers, grabbing all brewed hot coffee and teas

What are the responsibilities of warming?

Warming food and running items to hand off, maintaining a sanitary food space, restocking food fridge, notifying front when running low on food items.

What are the responsibilities of bar?

Make drinks, connect with customers when handing out items (eye contact, smile, thank), maintain clean bar area

What is a DTO?

Drive-Thru Order - take orders

What is a DTR?

Drive-Through Register, process payments and hand out orders

If a customer voices a complaint / concern, what do you do?

(LATTE) Listen, Apologize, Thank customer, Take action, Ensure customer satisfaction

If a customer is not satisfied with a drink, what do you do?

Stop, and prioritize the remake drink. Communicate using the LATTE method and ensure the customer is satisfied before they leave the store.

How many shots go in a short / tall latte?

1 shot

How many shots go in a grande latte?

2 shots

How many shots go in a /hot/ venti latte?

2 shots

How many shots go in a /iced/ venti latte?

3 shots

What kind drinks go in a trenta?

Iced coffees, iced teas, or refreshers

How many pumps of syrup are in a tall latte?

3 pumps

How many pumps of syrup are in a grande latte?

4 pumps

How many pumps of syrup are in a /hot/ venti latte?

5 pumps

How many pumps of syrup are in a /iced/ venti latte?

6 pumps

How many pumps of syrup are in a trenta?

7 pumps

How many shots are in a short Americano?

1 shot

How many shots are in a tall Americano?

2 shots

How many shots are in a grande Americano?

3 shots

How many shots are in a venti Americano?

4 shots

What kind of shots go in a Flat White?

Ristretto shots

How many shots in a tall Flat White?

2 Ristretto

How many shots in a grande Flat White?

3 Ristretto

How many shots in a venti Flat White?

4 Ristretto

Unless specified, what milk is used for Flat Whites and Frappuccinos?

Whole Milk

Unless specified, what milk is used for lattes, macchiatos, and cappuccinos?

2%

How long do you aerate milk for a latte or macchiato?

3-5 seconds

How long do you aerate milk for a cappuccino?

8-10 seconds

What drinks are made in the shaker?

Iced teas, refreshers, iced matcha lattes, matcha lemonade, iced coconut vanilla bean lattes

How many shots for a tall iced shaken espresso

2

How many shots for a grande iced shaken espresso

3

How many shots for a venti iced shaken espresso

4

How many pumps for short hot caramel macchiato

1

How many pumps for a tall caramel macchiato

2

How many pumps for a grande caramel macchiato

3

How many pumps for a hot venti caramel macchiato

4

How many pumps for a iced venti caramel macchiato

5

# pumps for tall iced shaken espresso

1

# pumps for grande iced shaken espresso

2

# pumps for venti iced shaken espresso

3

# pumps scoops and base for tall blended drink

2

# pumps scoops and base for grande blended drink

3

# pumps scoops and base for venti blended drink

4

How many scoops of fruit for refreshers

1 scoop (only trenta gets 2)