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What is the Texas Roadhouse Story?

Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Fresh-Baked Bread, Made- From-Scratch Side Items and Dressings, Ice-Cold Beer, and Legendary Margaritas 

What is the Texas Roadhouse Mission Statement?

Legendary Food, Legendary Service 

What is our First-Time-Guest Program?

Identifying and Wowing guests who have never eaten at a Texas Roadhouse or haven’t dined in 6+ months, raising the possibility for them to come back 

List all the items that create a proper Texas Roadhouse uniform

Smile, Black Texas Roadhouse Shirt, Medium-Dark Wash Blue jeans (no rips, frays, or holes), Black or Brown Belt, Nametag, Black or fun socks, Black non-slip Shoes, Hair pulled back off the shoulders 

What does G.R.O.W. stand for?

Guest right of way

Define the term “86.”

An item is no longer available 

Define the term “in the weeds.”

Fallen behind on your work 

What are examples of “Full hands in, Full hands out?”

Taking all dirty dishes and glasses back to the dish area and running food or drinks out to tables. 

Define the term “flagging.”

Placing a beverage napkin in front of a guest to signify they have been greeted 

What does “pre-bussing” mean and why is it important?

Helps with faster table turns, It gives the guest more room to enjoy their dining experience, and reduces SA trips to and from the kitchen 

Define the term “pocket check.”

An order taken that has not been placed into the POS and forgotten. 

What are the main categories of Salesmanship?

Suggestive selling, upselling, and sharing

How would you upsell margaritas?

a kicker or a flavor

How would you upsell a rum and diet coke

a double or a higher shelf rum

How would you upsell a rib appetizer

load the fries or smother the ribs

How would you upsell a house salad

bacon or blue cheese crumbles

How would you upsell a steak

smother

How would you upsell a baked potato

load

How would you upsell a sweet potato

load

How would you upsell fries

load

How would you upsell a mashed potato

load

Why is the pivot point system used?

It prevents auctioning food, helps Food Runners, assists the kitchen, and makes splitting checks easier 

Why are tray jacks important when delivering food/drinks to guests?

Allow for safety and sanitation when delivering food/drinks 

What are some important actions when taking an order?

writing down the order, repeating back steak temps, using the menu to suggest items

When taking children’s orders, always ask:

If the adults would like the children’s food to come out first or with the rest of the table. 

An item that has been overcooked and must be replaced with a new item is known as?

Recook Prio 

An item that is not cooked to the guest’s satisfaction and must be placed back on the grill is known as?

Upcook Prio 

What information should go on a recook/upcook?

items and temperature, table number and pivot point, server name

Which items are needed to cash out?

Sales report with a signature from checkers, all credit card receipts, and cash due  

What is the greet time for a table?

15-45 seconds 

What is the proper delivery time for drinks?

2-3 minutes 

What is the proper delivery time for appetizers?

6-8 minutes 

What is the proper delivery time for salads?

5 minutes

What is the proper delivery time for entrees?

12-15 minutes (+3 minutes for big steaks and medium-well to well done steaks)

Visiting a table within 2-3 minutes after food is delivered is known as?

2 minute/ 2 bite Check back 

What are some ways to build regulars?

Attend to needs throughout a guest’s meal, be genuine and show appreciation, and invite them back to see you 

How many Tater Skins are in an order?

8

What sauces are for the Tater Skins?

sour cream

How many Rattlesnake bites are in an order?

10

What sauces are offered for Rattlesnake Bites?

Ranch or Blossom Sauce 

How are the Rattlesnake Bites best described?

hand-battered and fried jalapeno bites filled with Monterey Jack cheese and freshly diced red pepper 

How many ounces are in an order of Boneless Wings?

8oz

What sauces are offered for Boneless Wings?

Mild, Hot, BBQ 

What dressing is served with Boneless Wings?

Blue cheese

How many ounces of Fried Pickles are in an order?

7oz

What sauce is offered with Fried Pickles?

ranch

What sauce is offered with Cheese Fries?

ranch

Describe the Shrimp Appetizer:

6 seasoned, grilled shrimp drizzled with garlic butter. Served over our fresh baked bread, garnished with parsley and a lemon wedge 

What are the options for a Combo Appetizer?

Fried Pickles, Potato Skins, Rattlesnake Bites, Mozzarella Twists, or Boneless Wings  

Which items come with a Rib Appetizer?

Fries and wet nap

Describe a House Salad:

Crisp iceberg and romaine lettuce tossed with carrots and red cabbage, topped with diced eggs, tomatoes, cheddar cheese, and homemade croutons. Served with a choice of dressing 

Describe a Caesar Salad:

Crisp romaine lettuce, tossed in our made from scratch Caesar dressing, topped with parmesan, and homemade croutons 

List all of our Made From Scratch salad dressings:

Ranch, Thousand Island, Caesar, Italian, Blue Cheese, Honey Mustard, and Honey French 

List all of our other dressings:

Low-Fat Ranch, Oil and Vinegar

What ingredients make up a Chicken Critter Salad?

Chicken Critters, eggs, Jack cheese, tomato, cheddar cheese, salad greens, bacon 

How many Chicken Critters come on a Chicken Critter Salad?

4

List the ingredients that are in the Grilled Chicken Salad.

8 oz grilled chicken, red onion rings, eggs, Jack cheese, tomato, croutons, salad greens, bacon 

List the ingredients that are in the steakhouse Fillet Salad.

6 oz Filet Medallions, diced red onion, bleu cheese crumbles, salad greens, Italian dressing, tomato, bleu cheese dressing, croutons, bacon 

List all our Made from Scratch Sides:

Baked Potato, Sweet Potato, Mashed Potato, Steak Fries, Seasoned Rice, Fresh Vegetables, Green Beans, Buttered Corn, Sauteed Mushrooms, Sauteed Onions, Applesauce, Texas Red Chili, Macaroni and Cheese, House Salad, Caesar Salad 

What ingredients top a “loaded” baked potato?

Butter, Sour Cream, Cheddar Cheese, Bacon 

What ingredients top a “loaded” sweet potato?

Honey Cinnamon Caramel Sauce and Toasted Marshmallows 

Describe and list the ounces for a Sirloin steak.

6, 8, 11 (Hearty), and 16 oz (Cowboy) 

Most Popular cut. Very lean and hearty cut of meat 

Describe and list the ounces for a Filet.

6 and 8 oz 

Leanest and most tender steak 

Describe and list the ounces for a Ribeye including Bone-In Ribeye.

12, 14, and 16 oz, 20 oz Bone-In 

Most flavorful steak due to “marbling”

Describe and list the ounces for Prime Rib.

12, 14, and 16 oz 

Ribeye that has been slow roasted for 3 1/2 - 4 1/2 hrs. (We do not precut our Prime Rib so once we run out we are out for the entire night) 

Describe and list the ounces for the NY Strip.

8 (Thick Cut), 12 (Traditional Cut), and 16 oz 

Second most tender steak next to the filet. The strip has a strip of fat that runs along the top portion of the steak. 

Describe and list the ounces for the Porterhouse T-Bone.

23 oz 

Two cuts of meat - strip and filet (We do not cut this steak in house because of the bone, but it comes to us fresh, never frozen.) 

Describe and list the ounces for the Filet Medallions.

3 - 3 oz Medallions (9 oz)  

Same cut as the Dallas Filet. Served on a bed of rice. 

Describe and list the ounces for the Steak K-bob.

8 oz of steak  

Marinated cubes of steak, red and green peppers, onions, tomatoes, and a mushroom cap served over a bed of rice (served with one additional side). 

Describe and list the ounces for the Roadkill.

8 oz 

Chopped steak topped with sautéed mushrooms, sautéed onions, and Jack cheese. 

Describe and list the ounces for the Beef Tips.  

8 oz of tender steak tips 

Topped with sautéed onions, sautéed mushrooms, gravy, and a dollop of sour cream. Choice of mashed potatoes or seasoned rice, and one additional side. 

What is the difference between Prime Rib and Ribeye?

Prime Rib is slow roasted and cut to order while Ribeye is seared, seasoned, and grilled to perfection.

What does butterflied mean and when should a Filet be butterflied?

A horizontal cut through the middle of the steak almost all the way through to create a “hinge,” then opened flat like a book for easier cooking. 

If it is ordered Medium-Well to Well done. 

Which five entrees are served over a bed of rice?

Roadhouse Churrasco, Steak Kabob, Filet Medallions, Beef tips, Shrimp Dinner 

What tops Beef Tips?

Topped with sautéed onions, sautéed mushrooms, gravy, and a dollop of sour cream. Choice of mashed potatoes or seasoned rice, and one additional side. 

List and describe all of the Steak Temperatures.

Well - No trace of pink; Medium-Well - Slight pink center; Medium - Hot pink center; Medium-Rare - Warm red center; Rare – Cool red center 

How many ounces is the grilled chicken breast?

8oz

Describe the Portobello Mushroom Chicken entrée:

8 oz boneless chicken breast marinated and grilled, topped with jack cheese and portobello mushroom sauce 

Describe the Smothered Chicken entrée:

8 oz boneless chicken breast marinated and grilled

Country Fried Chicken is an         oz breast while the County Fried Sirloin is   _   oz sirloin.

8oz; 6-7oz

CFC and CFS have a choice of?

Brown gravy, Cream gravy, no gravy 

What size Ribeye comes with the Ribeye and Ribs Combo

12oz

What size Ribeye comes with the Ribeye and shrimp Combo

12oz

What size Sirloins comes with the Sirloin and Shrimp Combo

6 and 8oz

What size Sirloins comes with the Sirloin and ribs Combo

6 and 8oz

What size Sirloins comes with the Sirloin and BBQ chicken Combo

6oz

How many bones are in the full slab of ribs

10-11

How many bones are in the half slab of ribs

6-7

How many bones are in the sidekick of ribs

4

How many bones are in the rib entree combo

4

How many bones are in the rib appetizer

4

Are our Fall off the Bone Ribs pork or beef

pork

How Many Chicken Critters come in a combo?

4

How many ounces of Pulled Pork are in the pulled pork dinner

10oz

How many ounces of Pulled Pork are in the pulled pork sandwhich

10oz

describe our salmon

5 oz or 8 oz grilled salmon fillet. Topped with made-in-house lemon pepper butter, parsley and a lemon wedge. 

describe our catfish

3 or 4 catfish fillets breaded in a southern cornmeal mixture and deep fried. Served with creole mustard sauce and a lemon wedge. 

describe our shrimp dinner

9 or 12 shrimp. Served over a bed of seasoned rice. Topped with garlic butter, parsley and a lemon wedge. 

What type of butter is on our fresh vegetables?

Lemon pepper butter

what is a baked potato coated with

bacon grease and kosher salt