Midterm Review - Basic Management and Organizational Behavior

A collection of flashcards to review essential terminology and concepts related to basic management, organizational behavior, and the importance of diversity in the workplace.

Management

The pursuit of organizational goals through setting a strategic course of action and coordinating the efforts of key personnel.

Top Managers

Individuals who conduct strategic thinking and plan the strategic direction of the firm.

Middle Managers

Managers who balance directives from top management with the day-to-day realities of the organization.

First-line Managers

Supervisors who oversee the bulk of employees and plan daily or weekly tasks.

Board of Directors

A group that oversees firm activities and ensures the organization is maximizing value for stakeholders.

Conceptual Skills

Analytical thinking abilities necessary to understand how an organization functions; typically required of top managers.

Technical Skills

Specific knowledge needed to perform specialized tasks; usually required of first-line managers.

Human/Interpersonal Skills

The ability to communicate, motivate, and manage relationships, typically necessary for middle managers.

Soft Skills

Skills that involve managing human interactions, including the ability to inspire trust and communicate effectively.

Diversity in Workplaces

The range of similarities and differences among employees in terms of key biographical characteristics.

Job Satisfaction

A positive feeling about one's job that results from the evaluation of its characteristics.

Perceived Organizational Support (POS)

The feeling of being valued and cared about by the organization.

Employee Engagement (EE)

The level of involvement, satisfaction, and enthusiasm employees have toward their work and their company.

Cognitive Dissonance

A psychological phenomenon that occurs when a person's beliefs or attitudes are contradicted by their behavior.

Emotional Intelligence

The ability to perceive, understand, and regulate emotions in oneself and others.

Emotional Labor

The effort and control required to express organizationally desired emotions.

Barriers to Diversity

Obstacles that prevent the achievement of a diverse workplace, such as stereotypes and biases.

Corporate Social Responsibility (CSR)

Self-regulated actions by a company to benefit society or the environment beyond what is required.