Communication Skills & Office Practice: Writing Skills

A set of flashcards focusing on key concepts related to communication skills and writing skills as outlined in the lecture notes.

Why are writing skills important in a professional setting?

They help students communicate effectively in office settings, including writing professional emails, reports, and proposals.

What are the main components of letter writing?

Clarity, proper structure, and appropriate tone.

List two types of letters mentioned in the notes.

Formal letters and informal letters.

What is a job application letter used for?

It is sent alongside a resume to apply for a job, highlighting qualifications and interest in a position.

What should a formal letter include?

Sender’s address, date, recipient’s address, salutation, body, closing, and signature.

What is the purpose of a complaint letter?

To express dissatisfaction with a product, service, or situation and request a resolution.

What are key elements of a complaint letter?

Sender’s information, date, recipient’s information, salutation, body, resolution request, closing, and signature.

What is the objective of an inquiry letter?

To seek information, express interest, initiate communication, and document a request.

What should be included in a resignation letter?

Clear statement of resignation, brief reason (optional), gratitude, offer to assist with transition, and a professional closing.

What are common mistakes to avoid in job application letters?

Using generic content, writing overly long letters, typos and errors, negative tone, and focusing only on oneself.