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Marketing definition:
The activity, set of instructions, and process for creating, communicating, delivering and exchanging offers that have value for customers, clients, partners and societal at large.
Descriptions:
Marketing professionals track trends and consumer attitudes trends and consumer attitudes to understand buying decisions
Goods:
Tangible items that have monetary value and satisfy one's needs and wants.
Services
Intangible items that have monetary value and satisfy your needs and wants.
Ideas:
Where everything starts.
Channel management(Distribution)
Decides how to get goods to customers.
Marketing information management(Research) (Most Important function)
Gathers, stores and analyzes customer data trends and competition.
Market planning (4-P’s)
Target specific marketing strategies.
Pricing
Based on costs and on what competitors charge for the same product service
Product/Service management
Maintains and improves product mix in response to market opportunity.
Promotion
Informs current and potential customers about business products or services.
Selling
Customers receive goods they want.
1920s Production:
A good product will sell itself
1950s Sales
Creative advertising and selling will overcome consumer resistance and persuade consumers to buy.
1960s Marketing
The consumer rules, find a need and fill it
1990s Relationship
Long term relationships with customers and other partners lead to success
Marketing concept
The idea that a business should strive to satisfy costumers needs and wants while generating a profit for the business
Customer relationship management (CRM)
Customer Information(databases)
Customer services
Marketing communications. (personalized adds)
No ANSWER FOR THIS
Economic benefits of marketing(Competition drives)
New and Improved Products
Competition fosters ideas.
Lower prices
Increase demand
Economic utility = value
Form, place, time, possession, information adds value
Form Utility
Changing raw materials into usable goods or putting parts together to market them more useful.Place Utility
Place Utility
Having a product where customers can buy it.
Time Utility
Having a product or services available at a certain time of year or a convenient time of day.
Possession utility
The exchange of a product for money.
Information utility
Communication with consumers.(Back of the clorox wipe box. Gives info)
Market:
All people who share similar needs and wants and have the ability to purchase a given product. (IF you can't afford your not in the market)
Consumer market:
COnsumers who purchase good and services for personal use
Organizational/ Industrial marketing
Business to business(B2B) this includes all businesses that buy products for use in their organizations. (Buying from a different business to supply your own business).
Market Share:
A company's percentage of the total sales value generated by all the companies that compete in a given market.(All phones competing in the US). You want to know who your competition is so you can adjust what is needed. Whee do I grow and what opportunities do I have to grow.
Market Segmentation:
The process of classifying people who form a given market into even smaller groups(Breaking it into pieces)
Target Market:
The group of people most likely to become customers identified for a specific marketing program.
Customer profile:
: Information that is collected about people to break them into different groups.(Very specific Markets)
4 P’s Of Marketing:
Product:
Price:
Place:
Promotion: Internet Ads, coupons.
Honorable mention: 5th P=People