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leadership
a process whereby an individual influences a group of individuals to achieve a common goal
pseudo-conflict
occurs when group members who actually agree about something believe they disagree due to poor communication
issue-related conflict
occurs when two or more group members' goals, ideas, or opinions about the topic are incompatible
personality-related conflict
occurs when two or more group members become defensive because they feel as though they are being attacked
culture-related conflict
occurs when the communication norms of group members are incongruent
virtual group-related conflict
arises as a result of meeting through technology-enhanced channels
perception checking
a verbal statement that reflects your understanding of another's behavior
paraphrasing
putting your understanding of another person's verbal message into your own words
avoiding
involves physically or psychologically removing yourself from the conflict
accommodating
accepting others' ideas and opinions while neglecting your own, even when you disagree with the views of the others
competing
satisfying our own needs or with little or no concern for others' needs or for the harm it may do to our relationships
compromising
occurs when individuals give up part of what they want to provide at least somee satisfaction to others in the group
collaborating
occurs when people work through the problem together to discvoer a mutually acceptable solution
