Chapter 5 - Intro to Busi

Communication

the transmission of information between a sender and a recipient

noise

any interference that causes the message you send to be different from the message your audience

Nonverbal Communication

does not use words, gestures, return for a percentage of their commissions

Intercultural Communication

among people with different cultural backgrounds

Communication Channels

The various ways in which a message can be sent, ranging from one on one in person meeting to internet message boards

Communication barriers

obstacles to effective communication, typically defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers

Active Listening

attentive listening that occurs when the listener focuses their complete attention on the speaker

Bias

a preconception about members of a particular group, common forms, gender, age, and race

Passive voice

sentence construction in which the subject does not do the action expressed by the verb ; rather the subject is acted upon

Active Voice

sentence construction in which the subject performs the action expressed by the verb. works better for the vast majority of business communication

Dynamic Delivery

Vibrant, compelling presentation delivery style that grabs and holds the attention of the audience

Physical Barriers

room that is cold, chairs that forces visitors to sit lower than you

Language Barriers

if you dont speak the same language, dont share the same slang, jargon, and regional accents

Body Language Barriers

audience can not absorb the content of what you are saying if your body language is off

Perceptual Barriers

how your audience perceives you and you agenda can create a significant obstacle to effective communication

Organizational Barriers

unspoken rule that people at the top of the organization don’t talk to people at the bottom

Cultural Barriers

How you greet colleagues and establish eye contact to how you handle a disagreement