CONSUMER RIGHTS AND CONSUMER RESPONSIBILITIES

What is the Right to Basic Needs?

Access to essential goods and services: food, clothing, shelter, health care, education, public utilities, water, and sanitation

Which law is the legal basis for the Right to Basic Needs?

RA 7581, the Price Act

What is the Right to Safety?

Protection from products, production processes, and services that are hazardous to health or life

Which two laws support the Right to Safety?

RA 7394 (Consumer Act) and RA 10611 (Food Safety Act of 2013)

What year was the Food Safety Act passed, and what is its RA number?

2013, RA 10611

What is the Right to Information?

Protection against dishonest or misleading advertising/labeling, and access to facts needed for an informed choice

Which law supports the Right to Information?

RA 7394, the Consumer Act of the Philippines

What is the Right to Choose?

Access to a variety of products and services at competitive prices, with assurance of satisfactory quality

Which law supports the Right to Choose?

RA 10667, the Philippine Competition Act

What is the Right to Representation?

The right to express consumer interests in the formulation and execution of government policy

Which RA 7394 article covers Consumer Participation, under the Right to Representation?

Article 156

Which RA 7581 section creates the Price Coordinating Council, under the Right to Representation?

Section 11

What is the Right to Redress?

The right to a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory service

Which law supports the Right to Redress?

RA 7394, the Consumer Act of the Philippines

What is the Right to Consumer Education?

The right to acquire the knowledge and skills needed to make informed, confident choices, and to be aware of basic rights and responsibilities

Which law supports the Right to Consumer Education?

RA 7394, the Consumer Act of the Philippines

What is the Right to a Healthy Environment?

The right to live and work in an environment that is neither threatening nor dangerous, permitting a life of dignity and well

Which constitutional provision supports the Right to a Healthy Environment?

Article II, Section 16 of the 1987 Constitution, on the Right to a Balanced and Healthful Ecology

Which RA 7394 article supports the Right to a Healthy Environment?

Article 2(a), the Declaration of Basic Policy

Which law on solid waste supports the Right to a Healthy Environment, and what year was it passed?

RA 9003, the Ecological Solid Waste Management Act of 2000

List the 8 Basic Consumer Rights in order

Basic Needs, Safety, Information, Choice, Representation, Redress, Consumer Education, Healthy Environment

Mnemonic first

letters for the 8 Basic Consumer Rights, in order

What is Critical Awareness, as a consumer responsibility?

The responsibility to be alert and questioning about the use, price, and quality of goods and services

What is Action, Involvement, or Assertiveness, as a consumer responsibility?

The responsibility to assert oneself and act to ensure a fair deal, such as voicing complaints or joining consumer groups

What is Social Concern, as a consumer responsibility?

The responsibility to be aware of the impact of one's consumption on other citizens, especially the poor, exploited, disadvantaged, or powerless

What is Environmental Awareness, as a consumer responsibility?

The responsibility to understand the environmental consequences of consumption and to conserve resources for future generations

What is Solidarity, as a consumer responsibility?

The responsibility to organize together as consumers to build the strength and influence to protect consumer interests

List the 5 Consumer Responsibilities in order

Critical Awareness, Action/Involvement/Assertiveness, Social Concern, Environmental Awareness, Solidarity

A consumer takes medicine that turns out to be expired and gets harmed. Which right was violated?

Right to Safety

A store sells a product with no ingredients list or manufacturer information. Which right was violated?

Right to Information

A monopoly limits product options and inflates prices unfairly. Which right was violated?

Right to Choose

A consumer demands a refund for a defective product. Which right are they exercising?

Right to Redress

Government invites consumer group representatives to a policy hearing. Which right is being upheld?

Right to Representation

A consumer questions why a product's price suddenly went up. Which responsibility are they exercising?

Critical Awareness

Consumers organize a group to lobby for stronger product safety laws. Which responsibility are they exercising?

Solidarity