Feedback Loop/Rule enforcement

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7 Terms

1
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Step 1

Guest observes behaviour of the host

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Step 2

Guest forms opinion on this behaviour

3
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Step 3

Guest reaches a value judgement

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Step 4

Guest confronts the host

5
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Rule enforcement timeline

Monitoring, correcting, sanctioning

6
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6 Ps

Place, product, price, personnel, presentation, promotion

7
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Methods of rule enforcement

Drawing up house rules, enforcing rules, joint enforcement, door policy