Active Listening Notes

Reflective listening

Includes skills such as repeating, rephrasing, paraphrasing or making reflective summary statements of what the patient says.

Discrepancies

The development of _____ increase the patient's awareness of the difference between where their life is currently versus where they want to be

Discrepancies

The development of _____ explore how current behavior may be inconsistent with the patient's goals, values, or self-perceptions

Ambivalence

Relates to the patient's hesitation or uncertainty, and supports it as a normal part of the change process

Ambivalence

Relates to the patient's conflicting feelings about change (e.g., wanting to change but fearing the difficulty of change)

Empathy

The act of listening to and understanding another person.

Self-Efficacy

refers to a patient's belief in their capacity to successfully make a change in their behavior

Rapport

a close and harmonious relationship in which the patient and caregiver concerned understand each other's feelings or ideas and communicate well