HARDWARE TESTOUT PRO
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You work at a computer repair store. A customer wants you to install a new sound card into his computer to run his home theater system. Currently, the computer uses the sound card built into the motherboard. You need to upgrade the computer with a better sound card that installs into an expansion card slot.
In this lab, your task is to:
Install the sound card with the optical output. View the Details for each card to identify the card with an optical audio connector.
Boot in to the BIOS and disable the onboard sound card.
Boot in to Windows and verify that the new sound card is recognized, and the onboard sound card does not appear in Device Manager.
Locate and install the sound card with the optical output.
Under Shelf, expand Sound Cards.
Select a sound card.
Select Details.
Select Connectors to identify the sound card with the optical input.
Close Details.
Repeat steps 1b-1e for each sound card.
Above the computer, select Motherboard to switch to the motherboard view.
Drag Sound Card, 5.1 Channels, PCIe to an open PCIe expansion slot on the motherboard.
Boot into the BIOS and disable the onboard sound card.
Above the computer, select Front to switch to the front view of the computer.
Select the power button on the computer. As the BIOS loads, press the F2 ( or Delete) key to enter the BIOS setup program.
From the left menu, expand and select System Configuration > Audio.
Unmark Enable Audio.
At the bottom, select Apply.
Select Send+Ctrl+Alt+Del.
Verify that the new sound card is recognized and the onboard sound card does not appear in Device Manager.
Right-click Start and select Device Manager.
Expand Sound, video and game controllers.
Verify that the SoundMAX Integrated Digital Audio onboard audio card does not show and that the new SoundBlaster X-FI card does show.
You are the IT administrator for a corporate network. Your name is Michael Ray. You just received an email from Summer Loveless. The email was to notify you that she had created a help desk ticket using the company's helpdesk system named Issue Trax, and that she hoped someone could help her straight away. You are currently on the computer named ITAdmin.
In this lab, your task is to:
Using Issue Trax, open the ticket assigned to you.
Resolve the issue using the information found in the open ticket.
Add a comment to the ticket indicating that it has been resolved.
Close the ticket.
From ITAdmin, determine the needs and possible fixes for Summer's help desk ticket.
From the taskbar, select Issue Trax.
Maximize the window for better viewing.
Select ticket #24.
From the open ticket, determine the best course of action to resolve Summer's issue.
Leave the ticket maximized so you can see the details.
Format the new USB flash drive using FAT 32.
From the upper left, select Floor 1 Overview.
Under Office 1, select Hardware.
Under Shelf, expand Storage Devices to find the flash drive.
Drag the USB Thumb Drive to a USB slot on the front of the computer.
On the monitor, select Click to view Windows 11.
From the taskbar, select File Explorer.
Expand This PC.
Right-click Flash Drive (G:) and select Format to format the flash drive.
Make sure File system is set to FAT32.
Under Format options, make sure Quick Format is selected.
Select Start to format the flash drive.
Select OK to allow the drive to be formatted.
Select OK when the formatting is complete.
Select Close.
Convert the D: drive to NTFS.
Right-click Start and select Windows Terminal (Admin).
At the PowerShell prompt, type convert d: /fs:ntfs and press Enter.
Type Data and press Enter to configure the current volume label.
From File Explorer, double-click Data (D:) and make sure that the files are still there.
Add a comment to the ticket and close the ticket.
From the upper left, select Floor 1 Overview.
Under IT Administration, select ITAdmin.
In the New Comment field, enter a comment to indicate that the changes to the drives have been made.
Select the + (plus sign) to add the comment.
From the top of the ticket:
Select Closed.
Select the left arrow.
There are no more tickets to be processed.
Close Issue Trax.
You are the IT administrator for a small corporate network. The employee using the Office1 computer has reported to you that they are running out of disk space on their E: drive and would like additional space. The Office1 computer has three disks installed. Each of these disks have been configured with a single volume, utilizing all the disk space available on each disk. You have installed a new hard drive in the computer and booted to Windows.
In this lab, your task is to:
Initialize the new disk using the GUID Partition Table Partition (GPT) style.
Extend the Art (E:) drive to Disk 3.
Only use 300000 MB on Disk 3.
Initialize the new disk.
Right-click Start and select Disk Management.
Verify that GPT is selected as the partition style.
Select OK to initialize the new disk.
Maximize the window for better viewing.
Extend the volume size.
Right-click Art (E:) and select Extend Volume.
Select Next.
Under Available, select Disk 3 and then select Add.
In the Select the amount of space in MB field, enter 300000 to be added to the existing volume.
Select Next.
Select Finish.
Select Yes to extend the volume to non-contiguous free space. The disks must be upgraded to dynamic disks.
The CEO of your organization has run out of disk space on her Windows 10 desktop system. To accommodate her data storage needs, you have decided to implement Windows Storage Spaces.
To do this, you have installed four 800-GB SATA hard disks in the system.
In this lab, your task is to:
Assign three of the 800-GB drives to a storage pool.
Create a storage space named Extra Space from the storage pool.
Assign the drive letter S: to the storage space.
Configure the storage space to use parity for resiliency.
Set the storage to its maximum size (including resiliency).
Create a storage space pool.
In the search field on the taskbar, enter Storage Space.
Under Best match, select Manage Storage Spaces.
Select Create a new pool and storage space.
Deselect one of the four disks.
Select Create pool.
Maximize the window for better viewing.
Create and configure a storage space.
In the Name field, enter Extra Space.
In the Drive letter drop-down list, select S:.
In the Resiliency type drop-down list, select Parity.
In the Size (maximum) field, enter 1600 GB (or 1.6 TB).
Select Create storage space.
You work at a computer repair store. You are building a new computer that will be used for video editing and picture storage. You have installed the operating system on Disk 0 and then installed four SATA hard drives. Now you want to add the following additional volumes:
The Editing volume (drive letter E:), which will be used to store raw video files for editing. This volume needs to be optimized for performance.
The Media volume (drive letter M:), which will be used to store digital photos and completed video files. This volume needs to provide fault tolerance so that a failure on one drive will not affect the availability of the files.
In this lab, your task is to:
Initialize all the new disks using the GPT partition style.
Create the Editing volume (E:) as a striped volume (RAID0) using all of the space on Disk 1 and Disk 2.
Create the Media volume (M:) as a mirrored volume (RAID1) using all of the space on Disk 3 and Disk 4.
Initialize the new disks using the GPT partition style.
Select the power button to turn the computer on.
Right-click Start and select Disk Management.
Select GPT as the partition style.
Select OK to initialize all disks.
Maximize the window for better viewing.
Create a striped volume.
Right-click Disk 1 and select New Striped Volume.
Select Next.
Under Available, select Disk 2; then select Add.
What will be the total capacity of the new volume?Select Next.
Use the Assign the following drive letter drop-down list to select E.
Select Next.
Make sure NTFS is selected as the file system.
Use Editing as the Volume label.
Select Next.
Select Finish.
Select Yes to convert the disks to dynamic disks.
Create a mirrored volume.
Right-click Disk 3 and select New Mirrored Volume.
Select Next.
Under Available, select Disk 4; then select Add.
What will be the total capacity of the new volume?Select Next.
Use the Assign the following drive letter drop-down list to select M.
Select Next.
Make sure NTFS is selected as the file system.
Use Media as the Volume label; then select Next.
Select Finish.
Select Yes to convert the disks to dynamic disks.
You work part-time at a computer repair store. You are in the process of configuring a new system. You would like to install the operating system on a RAID5 array that provides both fault tolerance and improved performance.
In this lab, your task is to:
Add the minimum number of disks to the computer to create a RAID5 array that meets the scenario requirements. Do not remove extra disks from the Shelf.
Connect all the disks to the motherboard.
Connect power cables to the disks.
Boot the computer into the BIOS settings and configure a RAID array in the motherboard RAID configuration utility.
Using the up and down arrows, select the RAID level based on the scenario requirements.
Using the up and down arrows, configure the array to use a strip size of 128 KB and all of the disk space on the installed disks.
Install the hard drives for a minimum size RAID5 array.
Above the computer, select Drive Bays to switch to the drive bays view.
Under Shelf, expand Hard Drives.
Drag a hard drive to a free 3.5" drive bay.
Repeat step 1c to add 2 additional hard drives as required by the scenario.
A RAID5 array requires a minimum of three disks.
Connect the SATA cables to the hard drives.
Under Shelf, expand Cables.
Select Cable, SATA.
From the Selected Component pane, drag an unconnected SATA connector to a hard drive.
Repeat steps 2b–2c to connect cables to the other two hard drives.
Connect power cables to the hard drives.
Under Partial Connections for the computer, select the power supply.
From the Selected Component pane, drag an unconnected SATA power connector to a hard drive.
Repeat step 3b to connect power to the other drives.
Connect the disks to the motherboard.
Above the computer, select Motherboard.
Under Partial Connections, select a SATA cable.
From the Selected Component pane, drag an unconnected SATA connector to the motherboard.
Repeat steps 4b–4c to connect the other 2 SATA cables to the motherboard.
Access the computer's BIOS settings and turn on RAID.
Above the computer, select Front to switch to the front view of the computer.
Select the power button to turn on the computer.
As the computer boots, press F2 (or Delete) to enter the BIOS setup program.
From the left menu, expand System Configuration to configure the SATA drive mode.
Select SATA Operation.
From the right pane, select RAID On.
Select Apply.
Boot the computer and configure a RAID array.
Select Exit to restart the system. As the system boots and the BIOS loads, the RAID controller will load.
When the message screen displays, press Ctrl + I (i).
With Create RAID Volume highlighted, press Enter.
On the Name field, press Enter.
On the RAID Level field, use the up and down arrow keys to select RAID5 (Parity).
Press Enter.
In the Strip Size field, use the up and down arrow keys to select 128 KB.
Press Enter.
Press Enter to accept the default capacity and continue.
With Create Volume highlighted, press Enter.
Press Y to create the volume.
Press Esc.
Press Y to exit.
You are the IT administrator for a small corporate network. The marketing manager has complained about slow performance on her computer. You have determined that the hard disk on her computer needs to be cleaned and defragmented.
In this lab, your task is to:
Run Disk Cleanup on the C: drive to do the following:
Delete setup log files and thumbnails.
Do not delete temporary files.
Configure disk defragmentation to run on a schedule using the following settings:
Run defragmentation weekly.
Defragment the ONLY C: volume.
Run Disk Cleanup on the C: drive.
From the taskbar, select File Explorer.
Maximize the window for better viewing.
Select This PC.
From the right pane, right-click Local Disk (C:) and select Properties.
Select Disk Cleanup.
Under Files to Delete:
Select Setup Log Files.
Unmark Temporary files.
Make sure Thumbnails is selected.
Select OK.
Select Delete Files.
Configure disk defragmentation to run on a schedule.
Select the Tools tab.
Select Optimize.
Select Change settings.
Make sure Run on a schedule is selected.
From the Frequency dropdown list, make sure weekly is selected.
Select Choose to configure which disks are included.
Unmark Local Disk (D:). and Local Disk (E:).
Select OK.
Select OK.
Select Close to close the Optimize Drives window.
An HP LaserJet printer was recently shared throughout your network. You need to connect to the new shared printer and prevent Windows from changing the default printer.
In this lab, your task is to:
Turn off Windows management of the default printer.
Add the shared HPLaserJet printer.
Configure the HPLaserJet printer as the default printer.
Turn off Windows management of the default printer.
Right-click Start and then select Settings.
Select Bluetooth & devices.
From the right pane, select Printers & scanners.
Under Printer preferences, for Let Windows manage my default printer, slide the button to Off.
Notice that the Microsoft XPS Document Writer printer is set as the default printer.
Add the HPLaserJet shared printer.
Select Add device.
For the HPLaserJet on Office1 printer, select Add device.
The printer is installed and added under Printers & scanners.
Configure the HPLaserJet printer as the default printer.
Select the HPLaserJet on Office1 printer.
Select Set as default.
Close the Settings dialog.
You have connected a printer directly to the Office1 computer. You now need to share this computer with other users on the network.
In this lab, your task is to share the printer on the Office1 computer and then add the shared printer to the Office2 computer as follows:
On Office1:
Share the HP Photosmart Plus printer using the HP Photosmart Plus share name.
While sharing the computer:
Allow clients to render print jobs on their own computers.
List the printer in the directory.
On Office2:
Add the shared HP Photosmart Plus printer (connected to Office1) to the list of available printers.
Make the HP Photosmart Plus printer the default printer.
On the Office1 computer, share a printer.
Right-click Start and then select Settings.
Select Bluetooth & device.
Select Printers & scanners.
Select HP Photosmart Plus.
Select Printer properties.
Select the Sharing tab.
Select Share this printer.
For the Share name field, use the HP Photosmart Plus default share name.
Make sure that the following options are selected:
Render print jobs on client computers
List in the directory
Select OK.
On Office2, add the shared HP Photosmart Plus printer.
From the top navigation area, select Floor 1 Overview.
Under Office 2, select Office2.
Right-click Start and then select Settings.
Select Bluetooth & device.
Select Printers & scanners.
Select Add device.
For HP Photosmart Plus on Office1, select Add device.
On Office2, configure the HP Photosmart Plus as the default printer.
Under Printers & scanners, select HP Photosmart Plus on Office1.
Select Set as default.
You have been asked to install and configure a new printer for the salesperson working in Office 1. The printer has been connected to the LPT2 port on the computer. Because parallel port printers are not plug-and-play compatible, nor automatically detected by the operating system, you need to manually create a printer object for this printer.
In this lab, your task is to:
Configure a printer object for the printer locally connected to the Office1 computer's LPT2 port using the following specifications:
Printer manufacturer: Canon
Printer model: Canon Inkjet E500 series
Printer name: Sales
Do not share the printer.
Configure the new printer as the default printer.
Access the Printers & scanners configuration page.
Right-click Start and then select Settings.
Select Bluetooth & devices.
Select Printers & scanners.
Create and configure the Canon Inkjet E500 series printer.
For Add a printer or scanner, select Add device.
For The printer that I want isn't listed, select Add manually.
Select Add a local printer or network printer with manual settings and then select Next.
Make sure that Use an existing port is selected and then use its drop-down menu to select LPT2.
Select Next.
Under Manufacturer, select Canon.
Under Printers, select Canon Inkjet E500 series and then select Next.
In the Printer name field, use Sales and then select Next.
Make sure Do not share this printer is selected and then select Next.
Select Set as the default printer and then select Finish.
You are working on a small network. Recently, you increased the security of the wireless network.
In this lab, your task is to:
Manually create a wireless network profile on the laptop as follows:
Network name (SSID): PoliceVan (the SSID name is case-sensitive)
Security type: WPA2-Personal
Encryption type: AES
Security Key/Passphrase: 4WatchingU (the security key is case sensitive)
Start the connection automatically.
Connect even if the network is not broadcasting.
Delete the out-of-date TrendNet-BGN wireless profile.
Manually create the wireless network profile on the laptop.
Select Start.
In the search field, type Control and, under Best match, select Control Panel.
Select Network & Internet settings.
Select Network and Sharing Center.
Select Set up a new connection or network.
Select Manually connect to a wireless network and then click Next.
For Network name, enter PoliceVan.
For Security type, use the drop-down list to select WPA2-Personal.
Make sure AES is selected as the Encryption type.
For the Security Key, enter 4WatchingU (the security key is case-sensitive).
Make sure Start this connection automatically is selected.
Select Connect even if the network is not broadcasting and then select Next.
Select Close.
Close the Network and Sharing Center.
Delete the out-of-date TrendNet-BGN wireless profile.
Right-click Start and select Settings.
Select Network & internet.
From the right, select Wi-Fi.
Select Manage known networks.
For TrendNet-BGN, select Forget.
You are the IT administrator for a small corporate network. To accommodate specific network communication needs for an upcoming project, you have to upgrade the network connection's speed for the workstation in Office 2.
In this lab, your task is to:
Select and install the network interface card with the fastest speed.
Connect the computer to the network.
Use the Settings app to confirm that the workstation is connected to the local network and the internet.
Insert the PCI adapter into the motherboard.
Above the computer, select Motherboard to switch to the motherboard view of the computer.
Under Shelf, expand Network Adapters.
Drag the Network Adapter, Ethernet 10/100/1000BaseTX, PCIe card to a free PCIe slot on the computer's motherboard.
Connect the computer to the network.
Above the computer, select Back to switch to the back view of the computer.
Under Shelf, expand Cables.
Select Cat6a Cable.
From the Selected Component pane:
Drag an RJ45 Shielded Connector to the network port on the new network adapter.
Drag the unconnected RJ45 Shielded Connector to the Ethernet port on the wall outlet.
Confirm that the computer is connected to the local network and the internet.
Above the computer, select Front to switch to the front view of the computer.
Select the power button on the computer case to turn the computer on.
After the operating system loads, right-click the network icon and select Network & Internet settings.
The Status window shows an active connection to the network and the internet.
You own a computer repair store, and you are on site at a customer's office. They have signed up for DSL internet access. The phone company has turned DSL access on, and the office has obtained DSL service from the ISP. All connectors on the wall plate are for WAN connections only. There are no LAN connections inside the office.
When you are finished, the DSL router should be connected to the internet connection, and the phone should be able to make analog phone calls.
In this lab, your task is to:
Install a DSL router.
Provide power to the router.
Connect the router to the phone jack.
Connect the computer to the network so that it can access the internet through the DSL connection.
Properly install a DSL filter between the phone and the phone port on the wall outlet.
Install a DSL router.
Under Shelf, expand Routers.
Drag the DSL router to the Workspace.
Above the router, select Back to switch to the back view of the router.
Under Shelf, expand Cables and then select UTP Cable, 2-pair, RJ-11.
From the Selected Component pane:
Drag an RJ-11 Connector to the RJ-11 port on the router.
Drag the other RJ-11 connector to the phone port on the wall outlet.
Under Shelf, select the Power Adapter.
From the Selected Component pane:
Drag the DC power connector to the port on the DSL router.
Drag the AC power plug to a plug on the wall outlet.
Connect the computer to the DSL router.
Above the computer, select Back.
Under Shelf, select the Cat6a cable.
From the Selected Component pane:
Drag an RJ45 Shielded Connector to the network port on the computer.
Drag the other RJ45 Shielded Connector to a network port on the DSL router.
Install a filter between the phone port and the phone.
Above the phone, select Back.
Under Shelf, expand Filters.
Select the DSL Filter.
From Selected Component, drag the DSL Filter to the phone port on the wall outlet.
Under Shelf, expand Cables.
Select the UTP Cable with RJ-11 connectors.
From the Selected Component pane:
Drag an RJ-11 Connector to the RJ-11 port on the filter.
Drag the other RJ-11 Connector to the phone.