Lodging Operations - Housekeeping Room Status Codes and Advantages

A set of vocabulary flashcards defining key hotel room status codes, guest designations, and the core benefits of the housekeeping department.

Newly Checked In (NCI)

The room was checked in within the last one to two hours.

No Luggage (N/L)

The guest has no luggage, also known as Scanty Baggage.

No Show (NS)

A guest who made a room reservation but did not register or check-in.

Make-Up Room (MUR)

The room is being cleaned as requested by the guest.

Occupied (OCC)

The room is currently occupied by a paying guest.

Occupied and Clean (OC)

The room is occupied and has been cleaned already.

Occupied Dirty (OD)

The room is occupied but has not been given service by the Room Attendant.

Occupied No Luggage (ONL)

The room is occupied but the guest has no luggage with him.

Out of Order (OO)

The room is currently not available for occupancy due to some repairs needed to be done. The room is unfit for use.

Return Guest (RET)

Type of guest who goes back to the hotel due to satisfactory service received.

Sleep Out / Slept Out (SO)

The room is occupied but the bed was not used.

Service Refused (SR)

Guest refused to clean the room.

Vacant (V/Vac)

The room is unoccupied.

Vacant and Clean (VC)

The room is vacant and has been cleaned by the room attendant.

Vacant Dirty (VD)

The room is unoccupied but not yet cleaned.

Vacant Clean Inspected (VCI)

The room is vacant, cleaned and inspected thus ready to be sold.

Very Important Persons (VIP)

Guests who are given special privileges due to their status or importance.

Advantages of Housekeeping Department to Guests

The three advantages offered to guests: 1. Clean and hygienic atmosphere, 2. Comfortable and convenient stay, 3. Privacy.