Steps in Control Process Flashcards

Vocabulary flashcards based on the four steps of the control process, standard settings, performance measurement, deviations, and corrective actions.

Standard

The expected level of performance that should be achieved for a particular objective.

Standard Measurement Dimensions

The four areas in which standards can be measured: quantity, quality, money, and time.

Standard Requirements

The essential attributes a standard must possess: clear, easy to understand, specific, and measurable.

Step 1 — Set Standards

The first step in the control process, which involves establishing specific and measurable expected levels of performance.

Step 2 — Measure Performance

The second step in the control process, carried out regularly and continuously to determine the actual level of achievement during an activity.

Quantitative Data

Performance measurement data represented in numbers.

Qualitative Data

Performance measurement data represented through quality or descriptions.

Step 3 — Compare Performance with the Standard

The third step in the control process, where actual performance is compared against the predetermined standard to identify any deviation.

Deviation / Gap

The difference calculated when actual performance is compared to the predetermined standard.

Action Threshold for Deviations

The guideline stating that a small deviation may not require corrective action, whereas a large deviation requires immediate attention.

Step 4 — Take Corrective Action

The final step in the control process, where managers identify the cause of the deviation and implement measures to eliminate the problem.

Causes of Deviation

Factors leading to gaps between standard and actual performance, including misuse of physical resources, misuse of human resources, or mistakes when setting the original standard.