The internet, intranet, and extranet & E-commerce

E-commerce

- Where business transactions take place via telecommunications networks, especially the internet.

- It consists of buying and selling goods and services over an electronic systems such as the internet and other computer networks.

Pull type

- Customization of products and services which provides competitive advantages to its implementers.

Benefits of E-commerce

- Expands the marketplace to national and international markets

- Decreases the cost of creating, processing, distributing, storing, and retrieving paper-based information

Benefits to Organizations

- Reduces the time between the outlay of capital and the reciept of products and services

Benefits to customer

- Enables customers to shop or do other transactions 24 hours a day, all year round from almost any location.

- Provides customers with less expensive products and services by allowing them to shop in many places and conduct comparisons.

- Customers can recieve relevant detailed information in seconds, rather than in days or weeks.

Value chain analysis

- Analyzing an organization’s activities to determine where value is added to produces and/or services and what costs are incurred in doing so.

Valu chain analysis examples

- Inbound logistics

- operations

- outbound logistics

- market and sales

- Service

Business-to-business (B2B)

- It consists of largest form of Ecommerce. This model defines that Buyer and Seller are two different entities. It is similar to manufacturer issuing goods to the retailer or wholesaler.

- It involves electronic transaction between businesses.

- Fastest growing segment of E-commerce

Business-to-Consumer (B2C)

- The direct trade between the company and consumers. It provides direct selling through online.

Consumer-to-Consumer (C2C)

- It involves in business transactions between users, such as consumers selling to other consumers via internet.

- E-bay is one example of this.

Consumer-to-Business

- It involves people selling products or services to businesses, such as a service for creating online surveys for a company to use.

E-commerce business models

- Merchant

- Brokerage

- Advertising

- Mixed

- Infomediary

- Subscription

Merchant

- It transfers the old retail model to the e-commerce would by using the medium of the internet.

Brokerage

- It brings sellers and buyers together on the web and collects commissions on transactions between these parties.

Advertising

- By creating more traffic with this free content, they can charge companies for placing banner ads or leasing spots on their sites.

Mixed

- It generates revenue from more then one source.

Infomediary

- It collect information on consumers and businesses and then sell this information to other companies for marketing purposes.

Subscription

- It is an e-commerce site that sells digital products or services to customers.

Examples of Business-to-consumers

- Amazon.com

- Onsale.com

Example of Business-to-Business

- Walmart

Examples of Consumer-to-consumer

- E-bay

- Craiglist.com

Example of Consumer-to-Business

- Creating online surveys

Three Major types of B2B E-commerce models, based on who controls the marketplace.

- Seller (Seller-side marketplace)

- Buyer (buyer-side marketplace)

- Intermediary (third-party)

Seller-side market place

- Most popular B2B model

- Sellers who cater to specialized markets come together to create a common marketplace for buyers.E

E-procurement

- Enable employees in an organization to order and receive supplies and services directly from suppliers.

Buyer-side marketplace

- Buyer, or a group of buyers, opens an electronic marketplace.

Third-party exchange marketplace

- Controlled by a third party

- Marketplace generates revenue from the fees charged for matching buyers and sellers

- Usually active in vertical or horizontal marketEl

electronic payment

- Money or scrip that is exchanged only electronically.

Payment cards

- Debit cards

- Credit cards

- Smart cards

Other types of E-payments

- E-cash

- E-wallet

- E-check

- Paypal

Web marketing

- Uses the web and its supporting technologies to promote goods and services.

Internet

- Worldwide collection of millions of computers and networks

- Derived from the term "internetworking"

- No actually owns or run the ______

Internet Backbone

- Foundation network linked with fiber-optic cables

- Can support very high bandwidth

World Wide Web (WWW or "the web")

- Graphical interference to the largely text-based internet in 1989

Hypermedia

- Documents can include embedded references to audio, text, images, video, and other documents

Hypertext

- Embedded references in hypermedia documents

Domain names

- unique identifiers of computer or network addresses on the internet.

Internet Protocol (IP) address

- Assigned by the Internet Corporation for Assigned Names and Numbers (ICANN)

Domain Name system

- Domain names are converted to IP addresses.

Uniform resource locator (URLs)

- Identify a web page, the address of a document or site on the internet.

- Suffix indicating the top-level domain (TLD) it belongs to.

TLD

- Organizational (gTLDS)

- Country-code (ccTLDS)

HTML (Hypertext Markup Language)

- Language used to create web pages

Navigational Tools

- Used to travel from site-to-site or to "surf" the internet

Search engines

- Give you an easy way to look up information and resources on the internet.

Directories

- Indexes of information based on keywords in documents

- Make it possible for search engines to find what you're looking for

Provide example of navigational tools (give 3)

- Graphic Web browsers

- Menu option

- Setting viewing preferences

- Bookmarking

- View browsing history

Provide example of Search engine

- Google.com or Ask.com

- Information system that enables users to retrieve data from the web by searching for information using search terms.

Three step process

- Crawling the web

- Indexing

- The search process

Provide example of Directories (give 2 types)

- Organize information to categories

- Automated & human powered

Popular services

- Email

- Newsgroups

- discussion groups

- Internet relay chat

- Instant messaging

- Internet telephony

Email

- One of the most widely used service on the internet.

- Web based email & client based email

Discussion groups

- Formed for people to exchange opinions and ideas on a SPECIFIC topic

- Group members can post messages or articles that others in the group can read.

Newsgroups

- Typically more GENERAL and can be established for ANY topic.

- Allow people to get together for fun or for business purposes.

Internet relay chat (IRC)

- Enables users in chat rooms to exchange text messages with people in other locations in real time.

Instant messaging (IM)

- Service for communicating with others via the internet in a private "chat room"

- Many IM applications are available.

Internet telephony

- Using the internet rather than the telephone network to exchange spoken conversations.

Voice over Internet Protocol (VoLP)

- Requires high-speed internet connection and microphone or headset

- International and other long-distance calls are much less expensive.

- Call quality has been improving.

Web applications

- Services and products for a wide range of customers at more competitive prices and with increased convinience.

Intranets

- Network within an organization that uses internet protocols and technologies for collecting, storing, and disseminating useful information that supports business acitivities.

- "Corporate portals

- For internal use of employees

Extranets

- Secure network ( uses the internet and web technologies to connect intranets of business partners.)

Type of interorganizational system (IOS)

- Electronic funds transfer (EFT)

- Electronic data interchange (EDI)

DMZ

- Refers to the demilitarized zone, an area of the network that's separate from the organization's LAN

Web 2.0

- Trend of web applications that are more interactive than traditional web applications.

- Collaboration or e-collaboration

Web 3.0

- Provides context for searching online information

- Focuses on "intelligent" web applications using various applications of artificial intelligent technologies

Blogs

- Short for "weblog"

- Journal or newsletter that's updated frequently and intended for the general public.

Wikis

- Allows user to add, delete, and sometimes modify content

- online encyclopedia wikepedia.org

Socal networking sites

- Broad class of websites and services that allow users to connect with friends, family, and colleagues online.

- Facebook, myspace, and Linkedin

RSS Feeds

- "Really simple syndication"

- Fast, easy way to distribute web content in Extensible Markup Language (XML) format.

Podcasting

- Electronic audio file posted on the web for users to download to their mobile devices.

- Has a specific URL and is defined with an XML item tag.

The internet 2

- Collaborative effort involving more than 200 U.S. universities and corporations to develop advanced internet technologies and applications.