Chapter 2 flash cards

Adherence

The act of sticking to something.

Compassion

Having a deep awareness of the suffering of another and the wish to ease it.

Coping mechanisms

Behavioral and psychological strategies used to deal with or minimize stressful events.

Defense mechanisms

Unconscious mental processes that protect people from anxiety, loss, conflict, or shame.

Dignity

The inherent worth or state of being worthy of respect.

Diversity

The differences and similarities in identity, perspective, and point of view among people.

Empathy

The ability to understand another's perspective, experiences, or motivations.

Hierarchy

Things arranged in order and rank.

Nonverbal communication

A type of communication that occurs through body language and expressive behaviors rather then with verbal or written words.

Patient portal

A secure online website that gives patients 24-hour access to personal health information using a username and password.

Poised

Having a composed and self-assured manner; feeling confident, being patient, and maintaining good posture.

Rapport

A relationship of harmony and accord between the patient and the healthcare professional.

Respect

To show consideration or appreciation for another person; to feel or show deferential regard for.

Communication

Exchange of information, feelings, and thoughts two or more people using spoken words or other methods.

Therapeutic communication

A process of communicating with patients and family members in healthcare.

Stress

A condition that causes physical and/ or emotional tension.

Respect

To show consideration or appreciation for another person.