Wilkins chapter 3

Which of the following is an example of verbal, nonvocal communication?

A. A conversation over the phone

B. A facial expression

C. An email

D. One's posture

C. An email

Which of the following is an example of nonverbal, vocal communication?

A. Eye movements

B. Sign Language

C. Hand gesture

D. Pitch of ones voice

D. Pitch of ones voice

You are communicating with a patient who is blind. They patient's blindness is an example of which type of barrier?

A. Cultural

B. Psychological

C. Interpersonal

D. Physiological

D. Physiological

You are attempting to have a conversation with a patient in the reception area but you are having a difficult time hearing because another patient is talking loudly on his cell phone. Which barrier are you facing in this situation?

A. Physical

B. Physiological

C. Psychological

D. Cultural

A. Physical

The set of cognitive and social skills that determine the ability of a patient to obtain, understand, or respond to health messages is know as:

A. Cultural competence

B. Cultural Sensitivity

C. Health Literacy

D. Proxemics

C. Health Literacy

Which of the following is the most appropriate way to address an elderly client?

A. "Mrs. Campbell, are you ready for your appointment?"

B. "Mrs. Campbell, are we ready for our appointment?"

C. "Good morning, sweetie! Are you ready for your appointment?"

D. "I see that someone is all ready for her appointment this morning!"

A. "Mrs. Campbell, are you ready for your appointment?"

Which one of the following recommendations made by a health educator is least likely to be effective?

A. When it is evidence-based

B. When it is consistent with information from other sources

C. When it is culturally and linguistically inappropriate

D. When it is delivered in an easily understood and accessible way

C. When it is culturally and linguistically inappropriate

Which of the following is not a skill or attribute of the behavioral domain that is necessary to increase health literacy capacity?

A. Social responsibility

B. Information-seeking ability

C. Communication ability

D. Processing ability

D. Processing ability

Which of the following are generally a population vulnerable to low or limited health literacy?

Older adults, minority populations, young adults, immigrant populations

Older adults, Minority, Immigrant

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head. Which of the following is the primary communication barrier between the dental hygienist and Mrs. Singh?

A. Interpersonal

B. Cultural

C. Lack of interest

D. Psychological

B. Cultural

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head. Mrs. Singh's nodding of her head is an example of which type of communication?

A. Nonverbal, nonvocal

B. Nonverbal, vocal

C. Verbal, vocal

D. Verbal. nonvocal

A. Nonverbal, nonvocal

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head. You are able to have Mrs. Singh's husband, who speaks fluent English, join you and Mrs. Singh in the treatment room. An example of motivational interviewing with Mrs. Singh and her husband would which of the following?

A. "Mrs. Singh, I am very disappointed in your lack of dental hygiene."

B. "Mrs. Singh, if you do not begin flossing, you will lose all of your teeth."

C. "Mrs. Singh, I want you to begin flossing daily starting today."

D. "Mrs. Singh, do you understand how flossing improves your dental health?"

D. "Mrs. Singh, do you understand how flossing improves your dental health?"

How should the patient chair be positioned when the patient first enters the operatory?

A. Upright position

B. Supine position

C. Semi-supine position

D. Trendelenburg position

A. Upright position

Which of the following is the best order to introduce people?

A. Ladies are always introduced first and younger people are introduced to older people.

B. Older people are introduced to younger people, except when the older person is a member of the dental team.

C. A man is introduced to a lady and the dental team member is introduced to the patient first.

D. A lady is introduced to a man and a younger dental team member is introduced to the patient.

B. Older people are introduced to younger people, except when the older person is a member of the dental team.

Which of the following is the best place for a patient's personal belongings, such as a handbag, to be placed?

A. People should hold their belongings on their lap.

B. They should be placed within the patient's view.

C. They should be placed in a closed cabinet.

D. They should be placed out of the way of the aerosol sprays.

B. They should be placed within the patient's view.

Explain the Trendelenburg position.

Patient is reclined back and down so the head is lower than the heart.

At what level should the patient be in relationship to the clinician when the patient is in the supine position?

A. Shoulder level

B. Calf level

C. Chest level

D. Elbow level

D. Elbow level

Why should the patient remain seated in the upright position for a couple of minutes after being reclined?

A. To allow the patient to receive postoperative instructions

B. To avoid possible postural hypotension

C. To allow all the patient's saliva to flow back into the mouth and be expectorated before the patient leaves the operatory

D. There is no reason for the patient to remain seated after treatment

B. To avoid possible postural hypotension

Which of the following are conditions for which a patient should not be placed in the supine position?

A. Congestive heart failure, vertigo, or sinusitis

B. Sinusitis, strep throat, or HIV

C. Emphysema, asthma, or tuberculosis

D. Early pregnancy, laryngitis, or astigmatism

A. Congestive heart failure, vertigo, or sinusitis

1. Which of the following is not a Healthy People 2020 objective related to direct patient care?

a) Information should be personalized, targeted, accurate, accessible, and actionable.

b) Decision-making should be solely the responsibility of providers.

c) Decision-making should be shared between patients and providers.

d) Health literacy skills should be increased.

B