PharmAd Chapter 4: Staffing

Staffing

Is critical in a pharmacy because it is the organization of employees and workers into various operating units

Staffing

Is a term used in the sphere of employment. It is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality for the efficiency and effectivity of an organization.

Human Resources Management

Managing people, also known as _______, is essential in any pharmacy because it deals with providing care to people

Human Resource Management (HRM)

Is defined as the process of achieving organizational objectives through the management of people

Licensing and registration

Pharmacists, of course, have to be licensed and must adhere to the requirements for continuing education

Hours

The number of hours an employee works, per week. This also includes the time and method of payment for regular hours and overtime work.

Compensation

The bulk of a person's earnings comes from a base salary or wage and incentives, such as bonuses. Competitive wages must be paid to attract and retain competent personnel.

Fringe benefits

Health insurance, discounts on merchandise, pension plans, and other benefits play a major role in staffing, particularly in attracting and retaining existing ones.

Vacation

How long will they be? When can they be taken? While it is important for employees to have ____ time, such scheduling cannot be allowed to disrupt the operation of the business.

Time off

to what extent will employees be allowed ______ for personal needs, emergencies, holidays, birthdays, etc? these are important to consider as these occurrence construct regular operations

Training

Each employee should be given adequate ___ for the job.

Grievances

Conflicts between and among employees are bound to occur. The best course of actions is to plan for them and establish a procedure for handling ____ cases in an expeditious manner

Promotion

A major consideration in the staffing process is whether higher-level positions can be filled from within the pharmacy.

Personal review

Will there be review of employee performance? What factors will be included in such a review? How will the reviews be used?

Recruitment

Is the process of attracting job candidates with the right characteristics and skills to fit job openings.

Job analysis

Is determining a job description and a job specification

Job description

The activities the job entails

Job specifications

The characteristics of the individuao who should be hired for the job

1. Job title

2. Job summary

3. Duties

4. Supervision given

5. Working conditions

A job description is a statement containing items such as;

1. Education

2. Experience

3. Training

4. Skills

A job specification is a statement of the human qualifications necessary to do the job. Usually it contains items such as;

Job specification

It provides the basis for selecting the right employees for each position in the pharmacy

Job description

It is a statement that identifies what the job consists of and who the superiors are to whom they are accounted for

strategic human resource planning

it is a process of expecting and providing for the movement of the people into, within, and out of the company, business, or organization to support the firm's business strategy

Planning for future needs

a human resource planner estimates the number and abilities of people that the firm will need to operate in the foreseeable future.

Planning for future turnover

a planner predicts how many current employees are likely to remain in the organization. The difference between this number and the number of employees needed leads to the next steps.

Planning for Recruitment, Selection, and layoffs

the organization must engage in recruitment, employee selection or layoffs to attain the number required.

Planning for training and development

an organization always needs experience and competent workers. This step involves planning and providing training and development programs that ensure the continued supply of people of the right skills.

Internal sources

Individuals within the organization may be well-suited to fill the open positions.

External sources/external recruiting

involves attracting applicants from outside the organization

Advertising

One method of reaching a wide range of possible applicants

Drop-ins

A help wanted sign in a pharmacy's window is a kind of advertising that allows any passerby to find an opportunity

public employment agencies

an organization that helps match employers and employees typically for government jobs

Private employment agencies

an organization that helps employer find employees and vice versa

School placement

The school provides placements for students looking for careers in different fields related to their course program.

Walk-in

these are people who show up at the forum without invitation

Write-in

These are people who write unsolicited job-seeking letters.

Online recruiting

The internet has become a major source of recruiting job candidates.

Selection

Is the process of choosing which people would best fill specific jobs

Completed job applications

To indicate the applicant's career objective

Initial screening

Conduct a quick evaluation of the applicant

Testing

To measure applicant's performance in previous and/or current job/s, skills and abilities to learn on the job

Background investigation

To make certain that the applicant is honest in his or her resume or application form

In-depth selection interview

To learn more about the applicant as an individual

Physical examination

To make sure that the applicant is physically capable of performing what is expected of him or her

Job offer

To fill a job vacancy or position

Job proficiency test

Is one in which the applicant is given the opportunity to demonstrate his or her occupational skills (compound prescription, patient counseling, dispensing, and knowledge of pharmacy practice).

Psychological Test

Which includes aptitude, personality, and vocational interest tests

Aptitude tests

Measure the potential for performing satisfactorily on the job, given sufficient training

Personality tests

measure personal traits and characteristics that could be related to job performance

Interest tests

measure preferences for engaging in certain activities such as mechanical, clerical, literary, or managerial work.

Integrity test

is designed to measure the extent of a person's integrity which relates to job behavior

Orientation training

involves welcoming new employees, presenting a positive first impression, providing information that will allow them to settle into their new responsibilities, and to establish early expectations of performance and behavior

Job training

Helps current employees keep up with the development of the organization, learn new information, develop new skills to perform better, and refresh capabilities that may have diminished over time

On-the-job training (OTJ)

Pharmacies rarely need to hire people who can make immediate contributions

Job rotation

Can be used where there are two or more middle management positions. Here employees trade jobs on a relatively frequent basis during the training period so that each has an opportunity to manage a whole spectrum of positions

Creation of "assistant to" positions

While similar to OTJ, this differs in the sense that the trainee is not fully vested with specific responsibilities. Rather, he or she does various jobs and essentially watches and learns the various processes and procedures, and performs in a staff or advisory position

Off-the-job training

In some instances, the employee development process may include training off the premises. Seminars, college courses, and the like may better prepare employees for serving the pharmacy's needs.

Apprebticeships and internships

Jobs that require extensige training and practice are often handled on an ____ or _____ basis. Such preparation may take several years and utilizes both on- and off-the-job training

Holiday pay

Is a benefit granted by law, to all covered workers, as a gratuity. Each worker receives his or her salary for an 8-hour day even if he or she does not work on a regular holiday.

Premium Pay

an employee is entitled to acquire additional compensation when he or she is required by the employer to work overtime or beyond the regular eight hours, on days when he or she should be off, or regular holidays or special days

Overtime pay

The required additional compensation given for work rendered beyond the designated hours called ______

Night shift differential

Is ten percent (10%) of the hourly basic wage for each hour of work that is performed

Service incentive leave

The Labor Code requires that an employee who has provided at least one year of service is entitled to a paid ______ of 5 days.

Service Charges

Are not required by law, although collected by most restaurants, night clubs, lounges, hotels, etc.

Separation pay

Is granted to an employee who is involuntarily and permanently dismissed from his or her job

13th month Pay

All employers are required to pay their employees regardless of the nature of the latter's employment and the method of salary payment provided they have worked for at least 1 month during a calendar year.

Maternity benefit

Is granted to a pregnant employee, married or unmarried, with an accumulate service for at least 6 montus within the last 12 months

Paternity leave

Before 1996, ____ was not mandatory, but sinc July 1996, the benefit has been extendee and exclusive to make employees who are married to and cohabiting with his legitimate spouse at time of birth or miscarriage.

Social Security System (SSS)

Is an agency established to provide meaningful protection to members anf their families against contingencies resulting from temporary loss of income or financial burden and to contribute to the socio-economic development of the country through a viable social insurance program

Temporary Total Disability

Is a disability, which prevents an employee from performing his or her work for an extend d period of not more than 120 days, unless such disability requires medical attendance beyond 120 days, but no more than 240 days

Permanent Partial Disability

Is a disability, which causes the harmful and permanent loss of the use of any significant part of an employee's body

Permanent total disability

A disability that lasts for more than the period prescribed for Temporary total disability and prevents an employee from pursuing his or her usual work and earning thereform

Philippine Health Insurance Corporation (PhilHealth)

The enactment of RA 7875, known as the National Health Insurance Act of 1995 establoshed the _____

Pag-IBIG Fund

A home mutual development fund was earlier created by the government under P.D. 1752, and subsequently amended by RA 7742, otherwise known as _____

Regular employee

performs the necessary or desirable tasks in the regular business or operations of the employer.

Probationary employee

It is one hired to fill up a regular plantilla position in the company but who is to undergo a trial period dictated by law to be no longer than six (6) months.

Contractual employee

Works for a short duration of time and the work assignment may possibly be related to the business or trade of the employer.

Casual employee

It is one whose service have been engaged intermittently, in various periods within a period at least one year.

Project Employee

The period of employment is fixed to last the duration of a specific project or phase. The project's completion or employee's termination has been pre-determined on the date he or she is hired.

Seasonal employee

It is a person who is hired to perform a certain task or set of tasks, the duration of which is predetermined on the employment during the particular season.

Substitute employee

Is hired temporarily for the purpose of substituting for a regular employee who may be absent from his or her position for some valid reason, such as extended sick leave, study leave, military service etc.