CCT Midterm

Functions of managers?

Planning, Organizing, Leading, and Controlling

Roles of Managers?

interpersonal roles, informational roles, and decisional roles

Skills of Managers?

technical skills, interpersonal skills, conceptual skills, and decision making skills.

8 steps of decision making process?

Identify the problem, identify decision criteria, allocate the weight, identify alternatives, analyze alternatives, select alternative, implement the alternative, and evaluate the effectiveness.

decision making styles?

analytical, directive, conceptual, and behavioral.

Six characteristics of organizational culture?

adaptability., attention to detail, outcome orientation, people orientation, team orientation, and integrity.

types of diversity?

surface level diversity and deep level diversity.

workplace diversity initiatives?

top management commitment, mentoring, diversity skill straining, and employee resource group.

how organizations can go green?

complying with the law, market approach, stakeholder approach and activist approach.

views on change process?

calm water metaphor and white water metaphor

areas of organizational change?

strategy, technology, structure, and people.