MHR 523 Final Exam Review Flashcards

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Flashcards created to help review key concepts and definitions from MHR 523 final week 6 lecture notes.

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66 Terms

1
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What is the purpose of orientation in an organization?

To reduce first-day anxiety, build a foundation for performance management, enhance productivity, and improve retention.

2
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What are the three stages of socialization in organizations?

Anticipatory, Encounter, and Role Management.

3
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What common problems occur during employee orientation?

Overloading new hires with information, requiring too many forms, skipping orientation altogether, and providing overly general or detailed information.

4
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What is the ADDIE model in training design?

A systematic approach consisting of Analysis, Design, Development, Implementation, and Evaluation.

5
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What is the definition of training?

Short-term, job-related efforts to develop skills and knowledge for current roles.

6
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What are the types of learning styles identified in training considerations?

Auditory, Visual, and Kinesthetic.

7
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What is one real-life example of effective training practice?

Air Canada providing hands-on emergency training simulations for flight attendants.

8
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What does SMART stand for in goal setting?

Specific, Measurable, Achievable, Relevant, Time-bound.

9
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What is the purpose of performance management?

To help employees maximize performance so the organization can reach its goals.

10
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What are the key components of performance management?

Goal setting, pay for performance, training and development, career management, and disciplinary action.

11
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What is a graphic rating scale?

A method to rate traits on a scale, such as communication skills evaluated from poor to excellent.

12
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What is the forced distribution method of performance appraisal?

It categorizes employees into predetermined performance levels, such as high performers and low performers.

13
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What are some common appraisal problems faced during performance evaluations?

Unclear standards, halo effect, central tendency, strictness/leniency, and appraisal bias.

14
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What is the purpose of coaching in the workplace?

To help employees achieve their goals in a supportive and non-blaming environment.

15
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What is the Hamburger Method for giving feedback?

Start with positive feedback, insert constructive criticism, and end with positive encouragement.

16
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What are some ways organizations can reward employees?

Merit pay, bonuses, public recognition, and promotions.

17
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Why do organizations implement employee rewards?

To retain and attract employees, motivate performance, and reinforce good behavior in the workplace.

18
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What is the difference between direct and indirect compensation?

Direct compensation includes wages and bonuses, while indirect compensation includes benefits like health insurance and paid leave.

19
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What is the purpose of job evaluations?

To compare job roles within the organization to determine internal value.

20
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What are pay ranges in compensation management?

Salary brackets for jobs typically defined by minimum, midpoint, and maximum pay.

21
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What is pay equity?

Equal pay for work of equal value regardless of the employee's identity.

22
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What is the role of the Joint Health and Safety Committee?

To ensure equal representation between workers and management in safety matters.

23
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What rights do employees have in workplace safety?

The right to know about dangers, to participate in safety committees, and to refuse unsafe work.

24
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What are potential causes of workplace accidents?

Unsafe conditions, unsafe acts, and chance.

25
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What are some challenges to occupational health and safety in Canada?

Substance abuse, stress, repetitive strain injuries, and workplace violence.

26
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What is constructive dismissal?

When an employee's job changes significantly, forcing them to resign.

27
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What is the definition of voluntary turnover?

When employees leave the organization on their own accord, such as through quitting or retirement.

28
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What type of feedback encourages discussion and action planning in performance appraisals?

Specific and objective feedback that is constructive in nature.

29
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What steps should organizations take to help prevent stress and burnout among employees?

Promote wellness days, flexible hours, and fair treatment.

30
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How does the absence of proper safety training impact young workers?

It may lead to higher injury rates due to inexperience and lack of understanding of safety protocols.

31
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What are some strategies to improve workplace ergonomics?

Use of standing desks, wrist pads for data entry, and proper lifting techniques.

32
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What law requires employers to ensure a safe workplace?

Occupational Health and Safety (OHS) regulations.

33
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What is the difference between wrongful dismissal and just cause termination?

Wrongful dismissal lacks a valid reason or process, while just cause termination is based on legal and documented grounds.

34
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What does 'pay transparency' imply in organizations?

The practice of making pay structures and salary information public to employees.

35
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What is the purpose of performance appraisals in organizations?

To assess employee performance and identify areas for development.

36
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What is the role of performance-based bonuses in compensation strategy?

To incentivize and reward employees for meeting performance goals.

37
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How do employers typically handle disputes during performance appraisals?

Through structured feedback processes, addressing concerns, and providing clear documentation.

38
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What is the purpose of wellness programs in the workplace?

To promote the health and well-being of employees, reducing stress and improving morale.

39
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What should organizations do to manage job safety effectively?

Involve workers in safety planning, create clear policies, and provide necessary training.

40
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What legal considerations should employers be aware of when conducting layoffs?

Ensuring compliance with labor laws and avoiding discrimination.

41
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How can organizations reduce turnover costs?

By improving hiring practices, enhancing workplace culture, and offering competitive compensation.

42
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What factors contribute to employee retention?

Positive work culture, career development opportunities, and competitive pay.

43
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What is the critical incident method of performance appraisal?

It records specific examples of employee behavior that are critical to performance evaluation.

44
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What is the primary focus of career development programs?

To align individual career goals with organizational needs and opportunities.

45
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What does 'pay for performance' mean in the workplace?

Compensating employees based on their achievements and contributions.

46
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What are some common employee benefits provided by companies?

Health insurance, retirement plans, paid time off, and work-life balance initiatives.

47
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What is the goal of succession planning within an organization?

To prepare for future leadership and key roles by identifying and training successors.

48
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What is a common approach to address workplace stress?

Implementing employee wellness programs and promoting a supportive work environment.

49
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What type of training involves step-by-step instruction for job tasks?

Job Instruction Training.

50
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How can organizations evaluate the effectiveness of their training programs?

Through assessments, surveys, and performance metrics post-training.

51
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What is the role of mentorship in career development?

To guide and support less experienced employees in their career growth.

52
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What are the implications of down-sizing employees on remaining staff?

Remaining employees may experience increased stress, workload, and fears of future layoffs.

53
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What is the significance of filing government accident reports by employers?

To comply with legal requirements and ensure workplace safety standards are met.

54
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What are some benefits of flexible work options for employees?

Improved work-life balance, increased job satisfaction, and greater productivity.

55
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How do recognition programs benefit organizations?

They promote a positive work culture and enhance employee engagement and loyalty.

56
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What does the term 'recruitment costs' entail?

Expenses related to hiring new employees, including advertising, interviewing, and onboarding.

57
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Why is it important to have clear communication channels in organizations?

To facilitate the transfer of information and promote collaboration among employees.

58
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What is the impact of workplace violence on employees?

It can lead to psychological distress, decreased morale, and fear among employees.

59
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What does 'compliance training' typically cover?

Legal standards and workplace policies to protect the organization and its employees.

60
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What strategies can organizations implement to ensure fairness in performance appraisals?

Use standardized evaluation criteria and involve multiple reviewers.

61
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What is the purpose of an exit interview?

To gather feedback from departing employees regarding their experiences and reasons for leaving.

62
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How can companies effectively manage employee relations?

Through open communication, fair discipline processes, and conflict resolution mechanisms.

63
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What are some common misconceptions about workplace safety responsibilities?

Believing that only management is responsible for safety, rather than a shared duty.

64
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What is the role of safety committees in organizations?

To address and improve workplace health and safety through worker and management collaboration.

65
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How can organizations support employees facing mental health challenges?

Providing resources for counseling, flexible work schedules, and supportive workplace policies.

66
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What is the importance of aligning rewards with organizational strategy?

To encourage desired employee behaviors that support the organization's goals and values.