1/65
Flashcards created to help review key concepts and definitions from MHR 523 final week 6 lecture notes.
Name | Mastery | Learn | Test | Matching | Spaced |
---|
No study sessions yet.
What is the purpose of orientation in an organization?
To reduce first-day anxiety, build a foundation for performance management, enhance productivity, and improve retention.
What are the three stages of socialization in organizations?
Anticipatory, Encounter, and Role Management.
What common problems occur during employee orientation?
Overloading new hires with information, requiring too many forms, skipping orientation altogether, and providing overly general or detailed information.
What is the ADDIE model in training design?
A systematic approach consisting of Analysis, Design, Development, Implementation, and Evaluation.
What is the definition of training?
Short-term, job-related efforts to develop skills and knowledge for current roles.
What are the types of learning styles identified in training considerations?
Auditory, Visual, and Kinesthetic.
What is one real-life example of effective training practice?
Air Canada providing hands-on emergency training simulations for flight attendants.
What does SMART stand for in goal setting?
Specific, Measurable, Achievable, Relevant, Time-bound.
What is the purpose of performance management?
To help employees maximize performance so the organization can reach its goals.
What are the key components of performance management?
Goal setting, pay for performance, training and development, career management, and disciplinary action.
What is a graphic rating scale?
A method to rate traits on a scale, such as communication skills evaluated from poor to excellent.
What is the forced distribution method of performance appraisal?
It categorizes employees into predetermined performance levels, such as high performers and low performers.
What are some common appraisal problems faced during performance evaluations?
Unclear standards, halo effect, central tendency, strictness/leniency, and appraisal bias.
What is the purpose of coaching in the workplace?
To help employees achieve their goals in a supportive and non-blaming environment.
What is the Hamburger Method for giving feedback?
Start with positive feedback, insert constructive criticism, and end with positive encouragement.
What are some ways organizations can reward employees?
Merit pay, bonuses, public recognition, and promotions.
Why do organizations implement employee rewards?
To retain and attract employees, motivate performance, and reinforce good behavior in the workplace.
What is the difference between direct and indirect compensation?
Direct compensation includes wages and bonuses, while indirect compensation includes benefits like health insurance and paid leave.
What is the purpose of job evaluations?
To compare job roles within the organization to determine internal value.
What are pay ranges in compensation management?
Salary brackets for jobs typically defined by minimum, midpoint, and maximum pay.
What is pay equity?
Equal pay for work of equal value regardless of the employee's identity.
What is the role of the Joint Health and Safety Committee?
To ensure equal representation between workers and management in safety matters.
What rights do employees have in workplace safety?
The right to know about dangers, to participate in safety committees, and to refuse unsafe work.
What are potential causes of workplace accidents?
Unsafe conditions, unsafe acts, and chance.
What are some challenges to occupational health and safety in Canada?
Substance abuse, stress, repetitive strain injuries, and workplace violence.
What is constructive dismissal?
When an employee's job changes significantly, forcing them to resign.
What is the definition of voluntary turnover?
When employees leave the organization on their own accord, such as through quitting or retirement.
What type of feedback encourages discussion and action planning in performance appraisals?
Specific and objective feedback that is constructive in nature.
What steps should organizations take to help prevent stress and burnout among employees?
Promote wellness days, flexible hours, and fair treatment.
How does the absence of proper safety training impact young workers?
It may lead to higher injury rates due to inexperience and lack of understanding of safety protocols.
What are some strategies to improve workplace ergonomics?
Use of standing desks, wrist pads for data entry, and proper lifting techniques.
What law requires employers to ensure a safe workplace?
Occupational Health and Safety (OHS) regulations.
What is the difference between wrongful dismissal and just cause termination?
Wrongful dismissal lacks a valid reason or process, while just cause termination is based on legal and documented grounds.
What does 'pay transparency' imply in organizations?
The practice of making pay structures and salary information public to employees.
What is the purpose of performance appraisals in organizations?
To assess employee performance and identify areas for development.
What is the role of performance-based bonuses in compensation strategy?
To incentivize and reward employees for meeting performance goals.
How do employers typically handle disputes during performance appraisals?
Through structured feedback processes, addressing concerns, and providing clear documentation.
What is the purpose of wellness programs in the workplace?
To promote the health and well-being of employees, reducing stress and improving morale.
What should organizations do to manage job safety effectively?
Involve workers in safety planning, create clear policies, and provide necessary training.
What legal considerations should employers be aware of when conducting layoffs?
Ensuring compliance with labor laws and avoiding discrimination.
How can organizations reduce turnover costs?
By improving hiring practices, enhancing workplace culture, and offering competitive compensation.
What factors contribute to employee retention?
Positive work culture, career development opportunities, and competitive pay.
What is the critical incident method of performance appraisal?
It records specific examples of employee behavior that are critical to performance evaluation.
What is the primary focus of career development programs?
To align individual career goals with organizational needs and opportunities.
What does 'pay for performance' mean in the workplace?
Compensating employees based on their achievements and contributions.
What are some common employee benefits provided by companies?
Health insurance, retirement plans, paid time off, and work-life balance initiatives.
What is the goal of succession planning within an organization?
To prepare for future leadership and key roles by identifying and training successors.
What is a common approach to address workplace stress?
Implementing employee wellness programs and promoting a supportive work environment.
What type of training involves step-by-step instruction for job tasks?
Job Instruction Training.
How can organizations evaluate the effectiveness of their training programs?
Through assessments, surveys, and performance metrics post-training.
What is the role of mentorship in career development?
To guide and support less experienced employees in their career growth.
What are the implications of down-sizing employees on remaining staff?
Remaining employees may experience increased stress, workload, and fears of future layoffs.
What is the significance of filing government accident reports by employers?
To comply with legal requirements and ensure workplace safety standards are met.
What are some benefits of flexible work options for employees?
Improved work-life balance, increased job satisfaction, and greater productivity.
How do recognition programs benefit organizations?
They promote a positive work culture and enhance employee engagement and loyalty.
What does the term 'recruitment costs' entail?
Expenses related to hiring new employees, including advertising, interviewing, and onboarding.
Why is it important to have clear communication channels in organizations?
To facilitate the transfer of information and promote collaboration among employees.
What is the impact of workplace violence on employees?
It can lead to psychological distress, decreased morale, and fear among employees.
What does 'compliance training' typically cover?
Legal standards and workplace policies to protect the organization and its employees.
What strategies can organizations implement to ensure fairness in performance appraisals?
Use standardized evaluation criteria and involve multiple reviewers.
What is the purpose of an exit interview?
To gather feedback from departing employees regarding their experiences and reasons for leaving.
How can companies effectively manage employee relations?
Through open communication, fair discipline processes, and conflict resolution mechanisms.
What are some common misconceptions about workplace safety responsibilities?
Believing that only management is responsible for safety, rather than a shared duty.
What is the role of safety committees in organizations?
To address and improve workplace health and safety through worker and management collaboration.
How can organizations support employees facing mental health challenges?
Providing resources for counseling, flexible work schedules, and supportive workplace policies.
What is the importance of aligning rewards with organizational strategy?
To encourage desired employee behaviors that support the organization's goals and values.