[F8-FORMATIVE]: Eighth Formative Assessment

Identify the type of register described in the following statement: It hardly or never includes modifications in the language used or level of formality.

Group of answer choices

Casual Register

Formal Register

Static Register

Consultative Register

Static Register

Because the customer cannot stop by your office, you just emailed her the receipt of the transaction as proof of a successful purchase. What function did the business correspondence serve in the scenario?

Group of answer choices

Informational

Goodwill

Promotional

Legal

Legal

In which part of a business correspondence should the following information be found?

Contact information of the sender or correspondent

Group of answer choices

Body

Enclosures

Letterhead

Inside Address

Letterhead

How many page(s) should a typical business correspondence have?

Group of answer choices

2

4 or more

1

3

1

What part of a business letter includes the initials of the person who dictated the content?

Group of answer choices

Complimentary Close

Dateline

Stenographic Reference

Reference Line

Stenographic Reference

Determine which factor to be considered for effective communication is described in the following statement: Technical words should be sparingly used.

Group of answer choices

Integration

Clarity

Adequacy and Consistency

Attention

Clarity

Determine if the following statement is true or false: Alterations in the organizational policies and procedures do not affect the form of communication in an organization.

Group of answer choices

True

False

False

Determine which factor to be considered for effective communication is described in the following statement: The communication system must be cost-efficient.

Group of answer choices

Adequacy and Consistency

Economy

Feedback

Need for Communication Network

Economy

Determine which factor to be considered for effective communication is described in the following statement: There must be a group of connected devices available for the employees to use.

Group of answer choices

Adequacy and Consistency

Need for Communication Network

Economy

Feedback

Need for Communication Network

Determine which factor to be considered for effective communication is described in the following statement: Communicators must show interest in the message.

Group of answer choices

Integration

Adequacy and Consistency

Clarity

Attention

Attention

What type of business correspondence is written for employees, departments, and branches under the same organization?

Group of answer choices

Circulars

Internal

Personalized

External

Internal

Determine which factor to be considered for effective communication is described in the following statement: Communication should use simple language.

Group of answer choices

Adequacy and Consistency

Attention

Integration

Clarity

Clarity

Determine if the following statement is true or false: Use of biased language including racial, ethnic, and gender stereotypes cannot be avoided.

Group of answer choices

True

False

False

What type of business correspondence is exchanged by different organizations?

Group of answer choices

Internal

Circulars

External

Personalized

External

In which part of a business correspondence should the following information be found?

The copies of additional files that come along with the letter

Group of answer choices

Inside Address

Body

Enclosures

Letterhead

Enclosures

Determine if the following statement is true or false: Appropriate language often uses slang and idiomatic expressions to an audience with diverse backgrounds.

Group of answer choices

True

False

False

Determine if the following statement is true or false: Management and Communication are linked.

Group of answer choices

True

False

True

What part of a business letter includes the name of the sender's title?

Group of answer choices

Dateline

Complimentary Close

Stenographic Reference

Reference Line

Stenographic Reference

A past email was used as reference material for a new transaction. What function did the business correspondence serve in the scenario?

Group of answer choices

Legal

Goodwill

Promotional

Informational

Informational

In which part of a business correspondence should the following information be found?

Name of recipient

Group of answer choices

Enclosures

Letterhead

Inside Address

Body

Inside Address

Determine if the following statement is true or false: The concept of language is an innate or inborn capability.

Group of answer choices

True

False

False

In which part of a business correspondence should the following information be found?

Action requested from the recipient

Group of answer choices

Inside Address

Body

Letterhead

Enclosures

Body

When writing a letter of complaint, which of the following is an acceptable opening statement?

Group of answer choices

I am writing to report an incident.

I did not like the service I received today.

If you don't get someone, I'm going to post my complaint on social media.

I'm sick of your service.

I am writing to report an incident.

Determine which factor to be considered for effective communication is described in the following statement: It allows file sharing, and immediate responding through modern communication.

Group of answer choices

Adequacy and Consistency

Feedback

Economy

Need for Communication Networ

Need for Communication Networ

Determine if the following statement is true or false: The most important role of a manager is to accomplish the goals of an organization.

Group of answer choices

True

False

True

What type of business correspondence includes announcements and instructions given to the members of an organization?

Group of answer choices

Internal

External

Circulars

Personalized

Circulars

Determine if the following statement is true or false: Communication is used in coordination to allow staff to meet the organization's goals.

Group of answer choices

True

False

True

Determine if the following statement is true or false: In-group jargon pertains to commonly-understood terms or words in a language.

Group of answer choices

True

False

False

Determine if the following statement is true or false: Communication channels can only be used by selected members of a department to aid in forming an understanding.

Group of answer choices

True

False

False

An email was sent to all employees inviting everyone to a celebration of a profitable year for a company. What function did the business correspondence serve in the scenario?

Group of answer choices

Legal

Promotional

Informational

Goodwill

Goodwill

In which part of a business correspondence should the following information be found?

Purpose of writing

Group of answer choices

Body

Letterhead

Inside Address

Enclosures

Body

Determine which factor to be considered for effective communication is described in the following statement: Messages should use channels that keep communication inexpensive.

Group of answer choices

Need for Communication Network

Feedback

Adequacy and Consistency

Economy

Economy

Determine if the following statement is true or false: Business communication is restricted to the transmittal of information from one professional to another.

Group of answer choices

True

False

False

Which characteristic of a business letter results in an immediate effect?

Group of answer choices

informal

brief

interesting

formal

interesting

Determine if the following statement is true or false: Communication is an essential aspect of a business.

Group of answer choices

True

False

True

What part of a business letter includes the initials of the signer and typist?

Group of answer choices

Reference Line

Complimentary Close

Stenographic Reference

Dateline

Stenographic Reference

Determine if the following statement is true or false: In-group jargon is understood by all speakers of a language.

Group of answer choices

True

False

False

Which purpose of communication contributes to the formation of self-concept by using the affective nature of human interaction?

Group of answer choices

to express feelings

to meet social expectations

to obtain, provide, or disseminate information

to persuade, influence, or argue

to express feelings

What part of business correspondence is not needed in a memorandum?

Group of answer choices

Dateline

Body

Letterhead

Complimentary Close

Complimentary Close

What type of business correspondence involves personal or emotional concerns of an individual to an organization or to another member of an organization?

Group of answer choices

External

Circulars

Personalized

Internal

Personalized

Determine if the following statement is true or false: The type of business communication used in the field of Engineering is always highly formal.

Group of answer choices

True

False

False

Determine if the following statement is true or false: Good communication skills are valuable "career enhancers."

Group of answer choices

True

False

True

Determine if the following statement is true or false: There is just one standard used in determining the acceptability of a language used in different contexts.

Group of answer choices

True

False

False

A friendly email was sent out to the members of a team to motivate them to do well in their new projects. What function did the business correspondence serve in the scenario?

Group of answer choices

Legal

Goodwill

Promotional

Informational

Goodwill

You were accused of committing an error in your past transaction with a client. To properly address the issue you forwarded a copy of your correspondence with the client. What function did the business correspondence serve in the scenario?

Group of answer choices

Informational

Goodwill

Promotional

Legal

Legal

Determine if the following statement is true or false: Register refers to the language and level of formality used in different situations and scenarios.

Group of answer choices

True

False

True

What part of a business letter includes a label indicating the confidentiality of the letter?

Group of answer choices

Dateline

Stenographic Reference

Complimentary Close

Reference Line

Reference Line

Which purpose of communication emphasizes the dependence of the business world on information?

Group of answer choices

to express feelings

to meet social expectations

to obtain, provide, or disseminate information

to persuade, influence, or argue

to obtain, provide, or disseminate information

In which part of a business correspondence should the following information be found?

Company name of the sender

Group of answer choices

Inside Address

Letterhead

Enclosures

Body

Letterhead

What letter format has the address, date, salutation, paragraphs, and closing are all lined up at the left margin?

Group of answer choices

Block or Full Block

Modified Block

Left Margin

Standard Writing

Block or Full Block

Which of the following is the best closing for a letter you are writing to your current employer?

Group of answer choices

Yours sincerely

All the best

Yours faithfully

Cheers

Yours sincerely

What type of business correspondence includes letters of congratulations and appreciation notes?

Group of answer choices

Personalized

External

Internal

Circulars

Internal

What style is typically used in modern business letters?

Group of answer choices

indented

full block

semi-block

simplified

full block

Which purpose of communication allows people to affect the beliefs and actions of others?

Group of answer choices

to persuade, influence, or argue

to express feelings

to meet social expectations

to obtain, provide, or disseminate information

to persuade, influence, or argue

Determine which factor to be considered for effective communication is described in the following statement: The information given should be sufficient and complete to prevent causing disturbances to the workflow.

Group of answer choices

Clarity

Integration

Attention

Adequacy and Consistency

Adequacy and Consistency

All past customers received an email about the new products that the company plan to launch. What function did the business correspondence serve in the scenario?

Group of answer choices

Legal

Goodwill

Informational

Promotional

Promotional

In which part of a business correspondence should the following information be found?

Name of the sender or correspondent

Group of answer choices

Inside Address

Enclosures

Letterhead

Body

Letterhead

Identify the type of register described in the following statement: It includes the type of discourses used in coaching, mentoring, and training.

Group of answer choices

Consultative Register

Static Register

Formal Register

Casual Register

Consultative Register

Which of the following is the best complimentary close for a letter to an important client you want to close a deal with?

Group of answer choices

Respectfully

Yours faithfully

Cheers

Regards

Respectfully

When writing a letter of complaint, which of the following is an acceptable closing statement?

Group of answer choices

I had enough.

I expect a resolution immediately.

I look forward to your response.

I hope all is well.

I look forward to your response.

Determine if the following statement is true or false: Appropriate language is honest and genuine.

Group of answer choices

True

False

True

Determine if the following statement is true or false: The key function of communication for top management is to provide a positive work environment.

Group of answer choices

True

False

False

In which part of a business correspondence should the following information be found?

Type of document attached

Group of answer choices

Body

Enclosures

Inside Address

Letterhead

Enclosures