FSB - Section 3 - 5

Personal vs professional communication

Personal is regular speaking with people you know, professional is formal, clear, and concise with people you do not know personally

Rich vs lean communication

Rich = More interactive Lean = less interactive

The modes of communication

Oral, written, Nonverbal

The communication styles

passive, aggressive, assertive, and passive aggressive

passive

avoiding expressing ones thoughts, opinions and needs, prioritizing others and allowing themselves to be overlooked

aggressive

someone who expresses their thoughts, feelings, and needs in a forceful or hostile manner, often disregarding the feelings and rights of others, which can lead to conflict and hostility in interactions

assertive

someone who expresses their thoughts, feelings, and needs confidently and respectfully, advocating for themselves while also considering the rights and feelings of others, promoting open and honest dialogue

passive-aggresive

indirectly expressing negative feelings or resentment instead of openly addressing issues, often using sarcasm, procrastination, or subtle behaviors to convey their displeasure while avoiding direct confrontation

Rehearsing

not really listening to what the other person is saying but preparing to respond to an earlier point instead

Active listening

paying 100% attention to what the other person is saying with intention on understanding their point(without interruption)

Moral Identity

the extent to which people want to see themselves as ethical, caring people

Machiavellianism

a combo of high self awareness and low EQ which leads to cunning manipulation

Techniques for Improving EQ

• Meditation/Mindfulness

• Self reflection(journaling)

• Feedback

Core characteristics of leadership

drive, motivation, integrity, self-confidence, cognitive ability, knowledge of business, and charisma.

locus of control

ones belief in the control they have over things in their life

Consideration

the relationship behaviors of a leader, such as communication and respect.

Initiating

the task-related behaviors of a leader, such as planning, problem-solving, and scheduling circumstances.

Power

the ability to influence the behavior of others to get what you want

Rational Persuasion

using facts, data, and rational arguments to persuade others that one point of view is the best alternative

Inspirational appeals

engaging values, emotions, and beliefs to gain support for courses of action.

Types of leaders

accommodating, sound, indifferent, controlling, and status quo

accommodating

high concern for people, low concern for production

sound

high concern for people and production

indifferent

low concern for people and production

controlling

low concern for people, high concern for production

status quo

mid concern for people and production

Bases of power

• Legitimate: comes from one's organizational role or position

• Reward: The ability to grant a reward based on performance

• Coercive: Punishment for noncompliance

• Expert: personal power based on knowledge and special skills or experience, such as lawyers or doctors

• Information: when a leader possesses knowledge that others need or want

  Referent: Referent power comes from being accepted, trusted and respected–often after a period of time

Design thinking

a problem-solving approach that emphasizes understanding users' needs… which generates creative solutions.

Design thinking steps

• Empathize - Understand the user's needs, experiences, and challenges

• Design - Identify and articulate the core problem based on insights gained from the empathize stage.

• Ideate - Brainstorm a range of creative solutions without limitations, encouraging diverse ideas.

• Prototype - Create scaled-down versions or models of potential solutions to explore and test ideas in action.

• Test - Implement prototypes to gather feedback and learn what works, refining solutions as needed.

transactional leadership

based on exchanges, where leaders provide rewards or punishments based on followers' performance

transformational leadership

inspires and motivates followers to exceed expectations by focusing on vision, innovation, and personal growth

situational theory of leadership

the fact that the most effective style of leadership changes from situation to situation

leadership styles

autocratic, participative, and laissez-faire

autocratic

directs and supervises and makes decisions without meaningful input from the team

participative

engages team members in decision making while retaining the final say

laissez-faire

hands-off leader and delegates the decisions to the group