Computer Supported Collaborative Work (CSCW)

Give an example of how interests can be different.

A customer wants to have their car repaired. The mechanic wants to earn money. The mechanic could thus try to „repair“ damage that doesn‘t exist in order to make more money.

How can messages be misunderstood?

What does the Human Problem-Solving process look like (Simon‘s 3 activities / stages in decision making)?

What is a problem?

A problem is a situation where there is a gap between the current state and the desired state, and the path to the desired state is not immediately clear.

→ Problem is not lack of a solution

What is bounded rationality?

Bounded rationality suggests that individuals make decisions based on the information they have available and are able to process, rather than considering all possible options.

→ People are only partly rational and are irrational in the remaining part of their actions.

→ People do not maximize utility

What does the problem-solving process look like for advisory services?

What is calm technology?

Interaction between the user and the technology occupies the user‘s periphery rather than being at the center of attention.

What is a tangible interface?

The user interacts with the technology through manipulation of the physical environment and elements in it.

Why might conversational agents have an anthropomorphic (human-like) design?

To trigger social responses, like trust, competence, joy, compassion, etc.

What is the uncanny valley?

What are command-based interactions and conversational interactions?