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What it means to be an officer in the RAAF

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  • being a leader

  • person to set an example

  • inspiring and support team members to achieve goal

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Why do I want to become an Officer?

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  • naturally gravitated toward leadership roles

  • want to contribute to something that is much bigger than myself

  • be apart of a team

  • role allows me to combine leadership with purpose — both of which are very important to me.

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What it means to be an officer in the RAAF

  • being a leader

  • person to set an example

  • inspiring and support team members to achieve goal

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Why do I want to become an Officer?

  • naturally gravitated toward leadership roles

  • want to contribute to something that is much bigger than myself

  • be apart of a team

  • role allows me to combine leadership with purpose — both of which are very important to me.

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What can I contribute to the RAAF

  • A willingness to learn

  • Strong communication and Teamwork

  • Dedication

  • Leadership under pressure

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Role of officers vs non-commissioned officers vs enlisted members

  • Officers hold leadership and command positions, often with a focus on strategic planning and management

  • NCOs are skilled leaders within their specific fields, bridging the gap between enlisted personnel and officers, and executing tactical plans

  • Enlisted members focus on their trade specialties, providing the essential skills and expertise to support military operations

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Qualities to make a good officer

  • Effective Communication - Listens well and gives clear, respectful instructions. Keeps everyone informed.

  • Respect- The humanity of character to value others and treat them with dignity.

  • Adaptable - Can respond to change and unexpected challenges with a problem-solving mindset.

  • Emotional Intelligence - Leaders need to be self-aware, empathize with others, and manage emotions effectively to build strong relationships and foster a positive team environment.

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Qualities to make a bad officer

  • Poor Communication - Gives unclear instructions, doesn’t listen, or is disrespectful. This leads to confusion and mistakes.

  • Lack of Integrity - Dishonest, unreliable, or willing to cut corners. Can’t be trusted with responsibility.

  • Indecisiveness - Struggles to make clear decisions, especially under pressure. Wastes time and loses confidence of the team.

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Weaknesses

  • Critical

  • Hard on myself

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Leadership vs Management

  • Leadership is about inspiring and guiding people toward a vision

  • Management focuses on organizing and coordinating resources to achieve specific goals.

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Name the Leadership Styles

  • Transformational: Leaders inspire, motivate, and empower their team members to exceed expectations and achieve their full potential

  • Transactional: Leaders rely on system of rewards and consequences to motivate followers

  • Democratic: Leaders involve team members in decision-making, fostering collaboration and engagement

  • Autocratic: Leaders make decisions independently with little input from others, emphasizing control and efficiency

  • Laissez-Faire: Leaders provide minimal direction, allowing teams to operate independently, which can be effective for self-motivated teams but can also lead to a lack of direction

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<p>Name these Airforce Ranks</p><p></p>

Name these Airforce Ranks

Air Rank Officers

  1. Air Chief Marshall

  2. Air Marshall

  3. Air Vice-Marshall

  4. Air Commander

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<p>Name these Airforce Ranks</p>

Name these Airforce Ranks

Senior Officers

  1. Group Captain

  2. Wing Commander

  3. Squadron Leader

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<p>Name these Airforce Ranks</p>

Name these Airforce Ranks

Junior Officers

  1. Flight Lieutenant

  2. Flying Officer

  3. Pilot Officer

  4. Officer Cadet

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<p>Name these Airforce Ranks</p>

Name these Airforce Ranks

Senior Non-Commissioned Officers

  1. Flight Sergeant

  2. Sergeant

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<p>Name these Airforce Ranks</p>

Name these Airforce Ranks

Non-Commissioned Officers

  1. Corporal

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<p>Name these Airforce Ranks </p>

Name these Airforce Ranks

Junior Airman

  1. Leading Aircraftman/ Aircraftwoman

  2. Aircraftman / Aircraftwoman

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<p>Name these Air Force Ranks</p>

Name these Air Force Ranks

Non-Commissioned Officer Cadets under Training

  1. Non-commissioned Officer Cadet

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<p>Name these Navy Ranks</p>

Name these Navy Ranks

  1. Admiral

  2. Vice Admiral

  3. Rear Admiral

  4. Commodore

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<p>Name these Navy Ranks</p>

Name these Navy Ranks

  1. Captain

  2. Commander

  3. Chaplain

  4. Lieutenant Commander

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<p>Name these Navy Ranks</p>

Name these Navy Ranks

  1. Lieutenant

  2. Sub Lieutenant

  3. Acting Sub Lieutenant

  4. Midshipman

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<p>Name these Navy Ranks</p>

Name these Navy Ranks

  1. Warrant Officer of the Navy

  2. Warrant Officer

  3. Chief Petty Officer

  4. Petty Officer

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<p>Name these Navy Ranks</p>

Name these Navy Ranks

  1. Leading Seaman

  2. Able Seaman

  3. Seaman

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. General

  2. Lieutenant General

  3. Major General

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. Brigadier

  2. Colonel

  3. Lieutenant Colonel

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. Captain

  2. Lieutenant

  3. 2nd Lieutenant

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. Regimental Sergeant Major of the Army

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. Staff Sergeant

  2. Sergeant

  3. Corporal or Bombardier

  4. Lance Corporal or Lance Bombardier

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<p>Name these Army Ranks</p>

Name these Army Ranks

  1. Private

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What Role, Units and Assets at RAAF Base Pearce

  • Role: pilot training base and has significant logostics role

  • Unit:

    • No 2 Flying Training School

    • No 79 Squadron

    • No 453 Squadron Pearce flight air traffic control

    • No 25 (City of Perth) Squadron airbase operations

    • No 3 Security Forces Squadron Detachment Pearce

    • No 1 Expeditionary Health Squadron Detachment Pearce

    • Republic of Singapore's No 130 Squadron

  • Assets:

    • Pilatus PC-21 training aircraf 

    • Hawk 127 fighter trainer aircraft - operated ny No.79 Squadron

    • Republic of Singapore Air Force (No 130 Squadron) trainer aircraft.

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What Role, Units and Assets at RAAF Base Learmonth

  • Role: Used for Operations, Exercises and Defence Aid to the Civil Community tasking

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What Role, Units and Assets at RAAF Base Curtin

  • Role: Bare Base

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What Role, Units and Assets at RAAF Base Tindal

  • Role: providing strategic air combat capability, surveillance, and support operations in northern Australia, and regularly hosting major joint and multinational military exercises including:

    • Pitch Black - Large-scale multinational air combat exercise

    • Diamond Storm - Advanced air warfare training for fighter combat instructors

    • Arnhem Thunder - Domestic air-to-ground strike and training exercise

    • Talisman Sabre - Major joint Australia–US military exercise across multiple domains

  • Units:

    • No 17 Squadron

    • No 2 Security Force Detachment Tindal

    • No 2 Squadron Detachment Tindal

    • Tindal Health Centre

    • No 2 Expeditionary Health Squadron Detachment Tindal

    • No 452 Squadron Tindal Flight

    • No 75 Squadron

    • No 1 Joint Military Policing Unit Detachment Tindal

    • Chief Information Officer Group - Communications Security Tindal

    • Defence Member and Family Support (DMFS) Branch

    • Security and Estate Group RAAF Tindal

    • No 803 Squadron Australian Air Force Cadets

    • Army's North-West Mobile Force (NORFORCE) has a detachment on the base

Assets:

  • F-35A Lightning II

  • MQ-4C Triton Unmanned Aircraft System

  • F/A 18 Hornets

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What Role, Units and Assets at RAAF Base Darwin

  • Role: A major centre for technical and non-technical initial employment training and postgraduate training - exercises include Pitch Black and Diamond Storm

  • Units:

    • No 114 Mobile Control Reporting Unit

    • Headquarters 452 Squadron

    • No 452 Squadron Darwin Flight

    • No 2 Security Forces Darwin Flight

    • No 13 City of Darwin Squadron

    • US Marine Rotation Force Darwin Air Combat Element

    • Chief Information Officer Group - Communications Security

    • Security and Estate Group RAAF Darwin

    • Darwin Health Centre

    • No 2 Expeditionary Health Squadron Detachment Darwin

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What Role, Units and Assets at RAAF Base Scherger

Role: Bare Base

  • One of a series of strategic outposts, designed to be moved in to at short notice in the event of defence requirements or for exercises

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What Role, Units and Assets at RAAF Base Townsville

  • Role: Australia's northern defence strategy, providing operational support, training, and acting as a launch point for regional and international missions - South West Pacific

  • Units:

    • No 27 (City of Townsville) Squadron – air base support

    • No 65 Air Base Recovery Squadron – air base recovery

    • No 383 Squadron - contingency response squadron

    • No 452 Squadron Townsville Flight - air traffic control

    • Combat Survival Training School - evasion and escape training

    • Army’s 5th Aviation Regiment – Taipan (MRH-90) and Chinook (CH-47) helicopters

    • No 1 Expeditionary Health Squadron Detachment Townsville

    • No 2 Security Forces Squadron detachment Townsville

    • Air Force Museum – The Heritage Centre

    • No 1 Wing, Headquarters

    • No 101 Squadron Australian Air Force Cadets.

  • Assets:

    • EA-18G Growler

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What Role, Units and Assets at RAAF Base Amberley

  • Roles: largest operational air base and serves as a central hub for the Royal Australian Air Force's air combat, airlift, and aerial refuelling capabilities

    • Evans Head Air Weapon Range

  • Units:

    • No 95 Wing, Headquarters

    • No 382 Squadron - Contingency Response

    • No 295 Squadron - Training and Standards

    • No 1 Combat Communication Squadron, Headquarters

    • No 2 Security Forces Squadron, Headquarters

    • No 1 Combat Communication Squadron Flight Amberley

    • No 96 Wing, Headquarters

    • No 23 (City of Brisbane) Squadron - airbase operations

    • No 1 Expeditionary Health Squadron, Headquarters

    • No 3 Aero-medical Evacuation Squadron Detachment Amberley

    • Combat Support Group, Headquarters

    • Health Services Wing, Headquarters

    • Health Operational Conversion Unit

  • Assets

    • F/A - 18F Super Hornet - No. 1 Squadron

    • EA-18G Growler - 12 growlers controlled by No.6 Squadron

    • C-27J Spartan - 10 operated by No. 35 squadron

    • KC-30A Multi-Role Tanker Transport - 7 operated by No. 33 Squadron

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What Role, Units and Assets at RAAF Base Richmond

  • Role: Home to various intelligence and communication units, as well as our C-130J Hercules medium transport aircraft

  • Units:

    • No 453 Squadron Flight Richmond - Air Base Air Traffic Services

    • No 37 Squadron - Hercules medium transport

    • No 22 (City of Sydney) Squadron - airbase operations

    • No 87 Squadron Air Mobility Tactical Intelligence Flight

    • No 285 Squadron - Air Mobility Group flight simulator and technical training

    • No 3 Aeromedical Evacuation Squadron

    • No 1 Security Force Squadron Detachment Richmond

    • Air Movements Training and Development Unit - aerial delivery development, training and certification

    • Air Lift Systems Program Office - Capability Acquisition and Sustainment Group medium airlift sustainment

    • No 176 Air Dispatch Squadron - Army air dispatching

  • Assets:

    • 12 x C-130J Hercules - No. 37 Squadron

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What Role, Units and Assets at RAAF Base Williamtown

  • Roles: home to the Air Combat Group and Surveillance and Response Group. The base plays a critical role in training, operational readiness, and deploying air combat and surveillance capabilities for national defence and international missions

    • Salt Ash Air Weapons Range

  • Units:

    • Headquarters Air Combat Group

    • Headquarters Surveillance and Response Group

    • No 41 Wing

    • No 42 Wing

    • No 44 Wing

    • No 78 Wing

    • No 81 Wing

    • Tactics and Training Directorate - Air Warfare Centre

    • Australian Defence Force Warfare Centre

    • No 1 Security Force Squadron, Headquarters

    • No 2 Squadron operating AEW&C E-7A Wedgetail aircraft

    • No 2 Squadron Operational Conversion Unit (2OCU) operating F-35A Lightning II aircraft

    • No 2 Squadron (2SQN) operating E-7A Wedgetail airborne early warning control aircraft

    • No 2 Expeditionary Health Squadron, Headquarters

    • No 3 Squadron operating F-35A Lightning II aircraft

    • No 4 Squadron operating PC-21 Forward Air Control aircraft

    • No 26 (City of Newcastle) Squadron - Airbase Operations

    • No 76 Squadron operating Hawk Mk127 aircraft

    • No 77 Squadron operating F-35A Lightning II aircraft

    • No 381 Squadron - Contingency Response

    • No 453 Squadron Headquarters

    • No 453 Squadron - Williamtown Flight

    • No 1 Combat Communication Squadron - Williamtown Flight

    • Air Combat System Program Office

    • Tactical Fighter System Program Office

    • Surveillance and Response System Program Office

    • Airborne Early Warning and Control System Program Office

Assets:

  • F-35A Joint Strike Fighters - operated by No. 2 Squadron

  • AEW&C E-7A Wedgetail aircraft - operate by No. 2 Squadron

  • F-35A Lightning II aircraft - operated by No. 2 Squadron, No. 3 Squadron, No. 77 Squadron

  • E-7A Wedgetail airborne early warning control aircraft - operated by No. 2 Squadron

  • PC-21 Forward Air Control aircraft - operated by No. 4 Squadron

  • Hawk Mk127 - operated by No. 76 Squadron

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What Role, Units and Assets at RAAF Base Glenbrook

  • Role: Home to the headquarters of Air Command, providing an HQ function for major Air Force units and personnel

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What Role, Units and Assets at RAAF Base Wagga

  • Role: major centre for technical and non-technical initial employment training and postgraduate training

    • IMT through No 1 Recruit Training Unit

    • IMT and IET for ADF aviation maintenance personnel through the RAAF School of Technical Training

    • IMT and IET for Air Force members specialising in logistics and personnel capability management through the RAAFSALT

    • IET across enlisted personnel and officers through the School of Postgraduate Studies

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What Role, Units and Assets at RAAF Base East Sale

  • Role: training the next generation of Air Force personnel under the Air Academy.

  • Units:

    • New Officers at the Officer's Training School;

    • Mission Controllers, Mission Aircrew and Operations Officers at the Air Mission Training School (AMTS); and

    • Air Traffic Controllers at the School of Air Traffic Control.

    • The base is also home to No 32 Squadron (which flies the King Air multi-role aircraft)

    • No 30 Squadron - airbase operations.

    •  Roulettes aerobatic display team from Central Flying School

  • Assets:

    • KA350 King Air - 12 operated by No.32 Squadron

    • Pilatus PC-21

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What Role, Units and Assets at RAAF Base Williams

  • Role: home to the RAAF Museum and Air Force Band

  • Units:

    • 8/7 Royal Victorian Regiment (Army Reserve)

    • Air Force Band

    • Capability Acquisition and Sustainment Group

    • Chief Information Officer Group

    • Defence Force School of Languages

    • Defence International Training Centre

    • Defence Publishing Services

    • Security and Estate Group

    • Headquarters Air Force Training Group

    • Joint Logistics Command

    • Joint Logistics Unit - Victoria

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What Role, Units and Assets at RAAF Base Edinburugh

  • Role:hub for intelligence, surveillance, reconnaissance, and electronic warfare operations, supporting maritime patrol and space surveillance missions

  • Units:

    • No 453 Squadron Edinburgh Flight - air traffic control

    • No 24 (City of Adelaide) Squadron - airbase support

    • No 87 Squadron - intelligence

    • No 292 Squadron - sensor operator training

    • No 1 Remote Sensor Unit - Jindalee Operational Radar Network

    • No 1 Expeditionary Health Squadron Detachment Edinburgh

    • No 1 Combat Communication Squadron Flight Edinburgh

    • No 10 Squadron

    • No 11 Squadron

  • Assets:

    • No 92 Wing's P-8A Poseidon aircraft operated by No. 11 and No. 292 Squadrons

    • MQ-4C Triton Unmanned Aircraft System - operated by No. 9 Squadron, held at Tindal

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What Role, Units and Assets at RAAF Base Butterworth

  • Role: n Air Force Station of the RMAF, and headquarters of the Five Power Defence Arrangements Integrated Area Defence System (HQIADS)

  • Units:

    • No 19 Squadron (19SQN)

    • No 92 Wing Detachment Alpha (92WG Det A)

    • 2nd/30th Training Group (Australian Army)

    • Joint Health Command (Butterworth Clinic)

    • Australian Defence Force Investigative Service (Joint Investigation Office Butterworth)

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What Role, Units and Assets at RAAF Base Woomera

  • Role: provide direct operational support to the activities conducted at the Woomera Range Complex

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<p>What is this Asset</p>

What is this Asset

  • Name: F-35A Lightning II

  • Type: Air Combat Aircraft

  • Role: stealth multirole fighter designed for air combat, strike missions, and intelligence, surveillance, and reconnaissance

  • Based:

    • RAAF Base Williamtown

    • RAAF Base Tindal

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<p>What is this Asset</p>

What is this Asset

  • Name: EA-18G Growler

  • Type: Air Combat Aircraft

  • Role: electronic attack aircraft designed to jam enemy radar and communications to support air combat operations

  • Based:

    • 12 controlled by No.6 Squadron at RAAF Amberley

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<p>What is this Asset</p>

What is this Asset

  • Name: F/A-18F Super Hornet

  • Type: Air Combat Aircraft

  • Role: twin-seat multirole fighter used for air combat, interception, strike missions, close air support for ground troops and maritime operations

  • Based:

    • 24 at No. 1 Squadron at RAAF Base Amberley

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<p>What is this Asset</p>

What is this Asset

  • Name: C-17A Globemaster III

  • Type: Air Mobility Aircraft

  • Role: a heavy-lift transport aircraft used to move troops, cargo, and equipment globally

  • Based:

    • All 8 operated by No. 36 Squadron at RAAF Base Amberley

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<p>What is this Asset</p>

What is this Asset

  • Name: C-130J-30 Hercules

  • Type: Air Mobility Aircraft

  • Role: a medium sized tactical airlift aircraft used for transporting personnel, cargo, and conducting airdrop and medical evacuation missions

  • Based:

    • 12 operated by No. 37 Squadron RAAF Base Richmond

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<p>What is this Asset</p>

What is this Asset

  • Name: C-27J Spartan

  • Type: Air Mobility Aircraft

  • Role: a tactical transport aircraft used for short-haul airlift of troops, cargo, and humanitarian aid to remote or unimproved airstrips

  • Based:

    • 10 aircraft are operated by No. 35 Squadron and based at RAAF Base Amberley

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<p>What is this Asset</p>

What is this Asset

  • Name: KC-30A Multi-Role Tanker Transport

  • Type: Air Mobility Aircraft

  • Role: provides air-to-air refuelling and strategic transport of personnel and cargo

  • Based:

    • 7 operated by No. 33 Squadron at RAAF Base Amberley

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Describe the 737 Boeing Business Jet

  • Name: 737 Boeing Business Jet

  • Type: Air Mobility Aircraft

  • Role: provide secure and efficient transport for the Governor-General, Parliamentarians, and international dignitaries

  • Based:

    • Fleet of 2 operated by No. 34 Squadron at Defence Establishment Fairbairn in the Australian Capital Territory

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<p>What is this Asset</p>

What is this Asset

  • Name: KA350 King Air

  • Type: Air Mobility Transport

  • Role: twin-turboprop aircraft used for transport, surveillance, and pilot training operations

    • Air logistics support

  • Based:

    • 12 operated by No. 32 Squadron at RAAF Base East Sale

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<p>What is this Asset</p>

What is this Asset

  • Name: Dassault Falcon 7X

  • Type: Air Mobility Aircraft

  • Role: Special Purpose Passenger and VIP transport

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<p>What is this Asset</p>

What is this Asset

  • Name: P-8A Poseidon

  • Type: Intelligence, Surveillance and Reconnaissance Aircraft

  • Role: maritime patrol aircraft used for anti-submarine warfare, surveillance, reconnaissance missions and air-to-air refuelling

  • Based:

    • 12 aircraft commanded by No. 92 Wing and operated by No. 11 and No. 292 Squadrons at RAAF Base Edinburgh

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<p>What is this Asset</p>

What is this Asset

  • Name: E-7A Wedgetail

  • Type: Intelligence, Surveillance and Reconnaissance Aircraft

  • Role: provides airborne early warning and control, offering real-time surveillance and battle management to support air and joint operations

  • Based:

    • 6 Operated by No. 2 Squadron at RAAF Base Williamtown

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<p>What is this Asset</p>

What is this Asset

  • Name: MQ-4C Triton Unmanned Aircraft System

  • Type: Intelligence, Surveillance and Reconnaissance

  • Role: provides long-endurance, high-altitude surveillance and reconnaissance for maritime intelligence, surveillance, and reconnaissance (ISR) missions

  • Based:

    • Operated by Number 9 Squadron at RAAF Base Edinburgh

    • Based at RAAF Base Tindal

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<p>What is this Asset</p>

What is this Asset

  • Name: Pilatus PC-21

  • Type: Aviation Training Aircraft

  • Role: pilot training aircraft

  • Based:

    • RAAF Base East Sale and RAAF Base Pearce

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<p>What is this Asset</p>

What is this Asset

  • Name: Hawk 127

  • Type: Aviation Training Aircraft

  • Role: Training aircraft for conversion to: F-35A Lightning II, F/A-18F Super Hornet, EA-18G Growler

  • Based:

    • Operated by Number 76 Squadron at RAAF Base Williamtown

    • Operated by Number 79 Squadron at RAAF Base Pearce

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Name the Force Element Groups and briefly describe their role

  • Air Combat Group - Controls all the fast-jet combat aircraft and conducts operational training

  • Air Mobility Group - Provides air logistic support and responsible for air-to-air refuelling operations

  • Air Warfare Centre - Delivers relevant advice in response to problems facing products and services delivered by the Air Force

  • Combat Support Group - Provides airbase operational support to fixed and expeditionary air bases

  • Surveillance and Response Group - Maintains air surveillance assets and provides aerospace, surveillance and battle space management

  • Air Force Training Group - Provides training to members of the Air Force, some personnel from Navy, Army and overseas defence forces

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Describe in more detail about the Air Mobility Group

Role:

  • Provides air logistic support and responsible for air-to-air refuelling operations

AMG is responsible for providing:

  • air logistics support

  • airborne and special operations

  • VIP transport

  • air-to-air refuelling

  • search and survivor assistance

  • aeromedical evacuation

  • training

Base:

  • Headquarters - RAAF Base Richmond

  • Personnel and Aircraft  - RAAF Base Amberley

Operational Wings:

  • No 84 Wing

  • No 86 Wing

  • the Air Mobility Control Centre

  • the Air Mobility Training and Development Unit.

Operations/ Exercises

AMG has been at the forefront in delivering personnel, cargo and equipment in:

  • the Middle East

  • Afghanistan

  • East Timor

  • West Africa

  • South East Asia

  • the Pacific region

  • the Australian Antarctic region.

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What is a Force Element Group

Force Element Groups (FEGs) in the Australian Defence Force (ADF) are component groups that organize and manage the ADF's operational capabilities

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Describe the current geopolitical and security situation

  • South China Sea - China's assertiveness has intensified, with incidents such as the deployment of water cannons against Philippine vessels near Scarborough Shoal, escalating tensions over territorial claims

  • Pacific Region - Pacific Island nations are navigating complex geopolitical dynamics, balancing relationships with major powers while addressing internal challenges like disaster recovery and political transitions.

  • Russia-Ukraine Conflict - Ukraine has launched significant drone attacks on Russian airbases, marking a strategic escalation in the conflict.

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Describe the Defensive Strategy Update 2020

  • Definition - replaces the 2016 White Paper and sets out a plan that sets out how Australia will prepare its Defence Force to shape, deter, and respond to threats closer to home — especially as tensions grow with countries like China

    • Moves away from relying on 10 years’ warning time for major conflict and focuses on grey zone tactics

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Name some Operations that are currently in progress and the role of logistics

  • Operation Argos - The RAAF continues its commitment to enforcing United Nations sanctions against North Korea by deploying aircraft and personnel to monitor and deter illicit maritime activities

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Why this Service

  • As a child, my dad would take me onto the air base at RAAF Pearce and into the control tower — those memories have always stayed with me and sparked my interest in the Air Force.

  • I’m drawn to the precision, innovation, and strategic thinking that underpin air operations

  • And the importance of air operations, especially with the coordination of supplies to make sure everyone has what they need

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Example of where you have shown Leadership

Situation

  •  used to work as a supervisor at a sports stadium

  • one of my bar’s in the area I was responsible for quickly ran out of Great Northerns

  • half-time break,

  • customers frustrated as they had to wait longer than expected.

Action

  • informed my manager about the situation

  • took charge by assessing he available stock of other beverages

  • temporarily shift the focus to other cold drinks while ensuring the team communicated with customers about the delay

  • delegated staff to check other nearby outlets for stock we could transfer

  • communicated with the venue's stock control team to arrange a quick restock

  • Meanwhile, I reassured the team and kept them focused, ensuring customer service remained a priority while we dealt with the issue.

Outcome

  • Got additional supplied within 15 minutes, and service resumed without major disruption

  • Customers were understanding of the issue

  • The rest of the event ran smoothly, and we were able to handle the high demand without further stock shortages

  • Next time, will order more stock

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