228. AWS Cost Anomaly Detection, 229. AWS Service Quotas, 230. AWS Trusted Advisor, 231. Support Plans for AWS

AWS Cost Anomaly Detection

• Continuously monitor your cost and usage using ML to detect unusual spends

• It learns your unique, historic spend patterns to detect one-time cost spike and/or continuous cost increases (you don’t need to define thresholds)

• Monitor AWS services, member accounts, cost allocation tags, or cost categories

• Sends you the anomaly detection report with root-cause analysis

• Get notified with individual alerts or daily/weekly summary (using SNS)

AWS Service Quotas

• Notify you when you’re close to a service quota value threshold

• Create CloudWatch Alarms on the Service Quotas console

• Example:Lambdaconcurrentexecutions

• Request a quota increase from AWS Service Quotas or shutdown resources before limit is reached

Trusted Advisor

Analyze your AWS accounts and provides recommendation on 6 categories:

• Cost optimization

• Performance

• Security

• Fault tolerance

• Service limits

• Operational Excellence

AWS Basic Support Plan

Free

• Customer Service & Communities - 24x7 access to customer service, documentation, whitepapers, and support forums.

• AWS Trusted Advisor - Access to the 7 core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.

• AWS Personal Health Dashboard - A personalized view of the health of AWS services, and alerts when your resources are impacted.

AWS Developer Support Plan

Greater of $29 or 3% of monthly AWS chargers

• All Basic Support Plan +

• Business hours email access to Cloud Support Associates • Unlimited cases / unlimited contacts

• Case severity / response times:

• General guidance: < 24 business hours • System impaired: < 12 business hours

AWS Business Support Plan (24/7)

Greater of $100 or

10% of monthly AWS charges for the first $0--$10K

7% of monthly AWS charges from $10K--$80K

5% of monthly AWS charges from $80K--$250K

3% of monthly AWS charges over $250K

• Intended to be used if you have production workloads

• Trusted Advisor – Full set of checks + API access

• 24x7 phone, email, and chat access to Cloud Support Engineers • Unlimited cases / unlimited contacts

• Access to Infrastructure Event Management for additional fee.

• Case severity / response times:

• General guidance: < 24 business hours

• System impaired: < 12 business hours

• Production system impaired: < 4 hours • Production system down: < 1 hour

AWS Enterprise On-Ramp Support Plan (24/7)

Greater of $5.5k or 10% of monthly AWS charges

• Intended to be used if you have production or business critical workloads

• All of Business Support Plan +

• Access to a pool of Technical Account Managers (TAM)

• Concierge SupportTeam (for billing and account best practices)

• Infrastructure Event Management,Well-Architected & Operations Reviews

• Case severity / response times: •...

• Production system impaired: < 4 hours

• Production system down: < 1 hour

• Business-critical system down: < 30 minutes

AWS Enterprise Support Plan (24/7)

Greater of $15k or 10% of monthly AWS charges for the first $0--$150K

7% of monthly AWS charges from $150K--$500K

5% of monthly AWS charges from $500K--$1M

3% of monthly AWS charges over $1M

• Intended to be used if you have mission critical workloads

• All of Business Support Plan +

• Access to a designated Technical Account Manager (TAM)

• Concierge SupportTeam (for billing and account best practices)

• Infrastructure Event Management,Well-Architected & Operations Reviews • Access to AWS Incident Detection and Response (for an additional fee)

• Case severity / response times: •...

• Production system impaired: < 4 hours

• Production system down: < 1 hour

• Business-critical system down: < 15 minutes