OM : C3

What does TQM stand for?

Total Quality Management

Who leads the implementation of TQM in an organization?

Top management

What is the PDSA Cycle?

A structured way to test and implement changes through Plan, Do, Study, Act.

What does the 'Plan' phase of the PDSA Cycle involve?

Establishing objectives, creating a plan, and setting up measurement systems.

What is the focus of the 'Do' phase in the PDSA Cycle?

Executing the plan on a pilot basis and recording observations.

What is the purpose of the 'Study' phase in the PDSA Cycle?

To compare results with objectives and identify gaps.

What happens during the 'Act' phase of the PDSA Cycle?

Standardizing successful procedures and improving the plan if gaps remain.

What is one key action to ensure TQM is implemented effectively?

Recognition of contributors to motivate employees.

What type of management involves complete control by the leader?

Authoritative management

What is the goal of personal contact in TQM implementation?

To break through resistance to change and build trust.

What does accumulating small gains in TQM mean?

Continual improvement through incremental changes leading to significant success.

How can TQM help improve an organization's reputation?

By sharing successes internally and externally to build trust.

What is a common barrier to TQM implementation?

Lack of top management commitment.

What can overcome barriers to TQM implementation?

Dedicated workforce with strong and committed leadership.

What is one reason for resistance to change in TQM?

Belief that training leads to employee attrition.

What does the term 'Kaizen' refer to in the context of TQM?

A culture of continuous improvement through small daily enhancements.

What is the importance of persistence in TQM?

Consistency in decisions and practices leads to long-term success.

What should be avoided to ensure effective TQM implementation?

Haste and looking for immediate gains instead of long-term results.

What is a key takeaway for TQM success?

Leadership commitment combined with employee empowerment.