BUSINESS implementing change

business change

any alteration to the internal and external environment of a business refering to transitioning individual employees, working teams, functions or the whole business to a new state of operations

proactive change

a business taking action in advance to avoid future problems or taking an opportunity to gain a competitive advantage

reactive change

a business undertaking change in response to a situation or crisis

percentage of market share

percentage or proportion of an industries total sales that is earned by a particular company over a specified time period - sales of a period of time divided by sales of an industry in a period of time

net profit figures

measure of profitability of a venture after accounting for all costs (revenue - expenses

rate of productivity growth

the increase of outputs produced from a given level of inputs over time measures the efficenty of a companies production process ( the rate at which goods and services are produced)

number of sales

refers to the measure of total customers that bought a good or service in a given reporting period

rates of staff absenteesim

number of days employees are absent from work as a percentage of their total possible working time when they are scheduled to work

level of staff turnover

amount of employees leaving a business in a specific time that must be replaced

level of wastage

the amount of stock either as a raw material or during processing that is discarded

number of customer complaints

the number of individuals who reported a defect, fault or issue in the good or service in a given period of time

number of workplace accidents

the number of worker or customer related issues that occur in a business in a given period of time - people who express dissatasfaction

number of website hits

amount of visits that a business or online platform has recieved in a given period of time

owners as a driving force

have a vested interest in achieving objectives from a financial and personal reputation position to improve their return on investment

managers as a driving force

oversee daily operations, can drive change through their managment style and support the change as they are interested from a job security position as well as financial and personal reputation

employees as a driving force

personal interest as it provides them with income, as well as job security and career development

pursuit of profit as a driving force

can come from owners known as shareholders for increased dividend payouts and capitol gain

competitiors as a driving force

can be a driving force for a competitive edge and maintain or improve market position

globalisation as a driving force

increases in global trade, communication and transportation can be a driving change to remain competitive

leglislation as a driving force

new and updated laws will force a business to change their operations to avoid fines or closure

technology as a driving force

enhancements in telecommunications and IT has made remarkable improvements in access to info but business may need to change their operations to remain competitive

innovation as a driving force

business may want to improve their products to remain competitive

changing societal attitudes as a driving force

business must adapt to evolving customers ecpectations and values to remain competitive

managers as a restraining force

managers can resist change if they dont believe in it, feel comfortable how things are or feel like change may threaten their position

employees as a restraining force

employees can resist change if it threatens their job security. not understanding change can also lead to disputes or strikes. businesses need clear communication and support to avoid disputes

time as a restraining force

time can make a business feel rushed or unprepared for deadlines or delays which can make it difficult to implement change effictivley

organizational inertia as a restraining force

the tendency for a business to maintain established ways of operating, stuck in current ways or refuses to implement change

FORCE FEILD ANALYSIS

definition

a theory that shows a business has driving forces pushing for change and restraining forces resisting chage. the business must strenghten the driving forces or reduce the restraining forces to shift the equilibrum

FORCE FEILD ANALYSIS

1. weighting

identifying the driving forces and restraining forces for proposed change

FORCE FEILD ANALYSIS

2. ranking

the process of arranging the weighted driving and restraining forces from the most significant to the least significant (1-5) to identify which forces have the most impact and which arease require immediate action. if the scores are equal or restraining forces outweigh driving forces change will fail

FORCE FEILD ANALYSIS

3. implementing a response

putting a chosen change or strategy into action after deciding how to respond to the change and minimise resistance to shift the equilibrum in favor of desired change

FORCE FEILD ANALYSIS

4. eveluating a response

monitoring the change through KPI’s or other peformance measures and adjust strategies where needed to ensure the change is suscessful