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Quality considers the…
characteristics and features of a product that satisfy the needs of customers
Businesses needs to maintain a level of quality that…
continues to attract and retain customers
Quality Control
Inspecting the quality of output at the end of the production process
Quality specialists are employed to check standards
An inexpensive and simple way to check that output is fit for purpose
The rejection of finished goods is a significant waste of resources
There is little focus on the causes of defects
Quality Assurance
Inspecting the quality of production throughout the process
Quality issues are identified early so products may be reworked rather than rejected
The cause of defects is the focus so future quality issues may be prevented
Controlling quality throughout the production process can be expensive, but it could ultimately reduce costs because defects don’t then have to be dealt with
Staff training and a skilled workforce is required so labour costs may be increased
Reworking may lengthen the production process
