Patsys General Information Study Guide

Patsys Origin Story

In 1947, Randy Norton and Jim Farley opened Picco's a 16 table pizza place in the city of Fairax, VA. Mike Ranney joined them a year later. With opening of Fantastic Fritzbe's Flying Food Factory (now silverado) in 1976, Great American Restaurants was born. Over past 50 years, their partnership thrived because of their entrepreneurial spirit, enthusiasm for hospitality, and a ton of hard work by thousands of the best team players in the industry.

Great American Restaurant summary

GAR owns and operates 14 restaurants, 3 artisan bakeries, and a BBQ spot in the Washington, DC metropolitan area. We are a local group, truly dedicated to our mission of being the world's best operator of casual restaurants. We will achieve our mission by hiring and developing the best service professionals in the industry.

What are the different Great American Restaurants?

Arties, Best Buns, Carlyle, Coastal Flats, Jacksons, Mikes, Ozzies, Randys, Silverado, Stupid Good BBQ, Sweetwater Tavern, Tommys

Where is the Artie's location?

1 location: Fairfax

Where is the Best Bun's location?

3 locations: Arlington, Vienna, Springfield

Where is the Carlyle's location?

1 location: Arlington

Where is the Coastal Flats location?

Fairfax, McLean, Gaithersburg

Where is the Jacksons location?

1 location: Reston

Where is the Mikes location?

1 location: springfield

Where is the Ozzies location?

1 location: Fairfax

Where is the Randys location?

1 location: vienna

Where is the Silverado location?

1 location: Annandale

Where is the Stupid Good BBQ location?

1 location: Springfield

Where is the Sweetwater Tavern location?

3 locations: Falls Church, Centreville, Sterling

Where is the Tommys location?

1 location: Gainesville... coming soon

GAR's mission

"To be the world's best operator of casual dining restaurants"

GAR Core Values

1. We exist to provide happiness to our guests

2. Commitment to each other's bright and exciting futures

3. Respect, fairness, integrity, passion, and enthusiasm

4. Excellence - being part of something special

5. Continuous improvement - never being satisfied

6. Fanatical attention to consistency and detail

Standards of professional conduct

Trust and loyalty among coworkers, continually learning and improving skills, celebrating diversity

Drinking limit

GARStars are encouraged to limit themselves to no more than 3 drinks when in a GAR restaurant or bar

Drinking while on shift

strictly prohibited, immediate termination

After-shift drinking guidelines

no bags or uniforms in the bar area, not allowed to enter kitchen after consuming alcohol, may not return to work after drinking on the same day

Closing & post-shift drinking rules

drinking while closing is not allowed, can't consume alcohol in restaurant after the close of business

additional drinking restrictions

bartenders are not permitted to use promo or friends checks for garstars

Drugs guidelines

Zero tolerance, manager is allowed to ask you to take a substance use test, refusal results in resignation

Smoking guidelines

smoke free dining rooms, indoor bars, and outdoor seating areas in all our restaurants

Terminable offenses

altering tip, questioning a guest about tip, being rude to a guest, employee disobedience, theft, violent language/behavior, illegal substances, intoxication, serving alcohol to a minor or obviously intoxicated guest, drinking underage, not adhering to core values, harassment, habitual tardiness, absence, conflict

Shift changes

1. Release shift in hot schedules. ask other garstars to pick up shift

2. once shift is picked up, you will get notif that the shift has been picked up

3. manager needs to approve pick ups or swaps 24 hours prior

Tardiness policy

GARStars are expected to be in full uniform and ready to work at scheduled clock in time. if running late, call restaurant and ask to speak with a manger so we can plan accordingly

Restroom checks

before you leave the restroom, you must perform a restroom check after washing your hands. includes:

- wiping all excess water from the counter top with a paper towel

- wiping all mirrors

- picking up any trash on the floor

- ensuring that the restroom looks outstanding

- rewashing your hands after completing the restroom check

safety precautions

- always give guests the right of way

- announce presence to prevent bumping using phrases like "on your left", "behind you" or "corner"

- yield to those with heavy load

- clean up spills immediately

- use broom and dustpan to sweep up broken shards

- never use a glass as an ice scoop

- never stack glasses in your hands

- use equipment properly

- if guest has an incident, it is important that you express concern by saying " are you hurt? can i help you?" never admit fault by saying "its all my fault" or "We'll take care of everything"

- report all accidents to manager immediately

entering & leaving the restaurant

- must enter and leave thru front door

- enter wearing jeans, bring shirt on hanger from the dry cleaners

- when leaving, either remain in full uni or change into an appropriate shirt

- if you leave the restaurant after dark, you MUST have a buddy walk you to your car. then you must drive them back to the restaurant

BODGMUI scale

Best in biz, Outstanding, Damn good, Good, Marginal, Unacceptable, Intolerable

review will be based on

- quality of and willingness to work

- job knowledge

- attitude and people skills

- dependability

- teamwork

online reservations

GAR accepts online reservations using RESY. guests can make reservations by using the RESY app or by visiting our website

phone reservations

guests can also call ahead to the restaurant to ask for a wait time/availability and have a reservation made for them over the phone

acceptable forms of payment

- cash

- visa

- mastercard

- amex

- discover

- apple pay

- travelers checks

- great american gift cards