1) Emotional intelligence

Define emotional intelligence

-using empathy

-understanding/expressing emotions

-ppls expressive face/gestures

Whats the difference b/w IQ & EQ?

IQ = visual processing, working memory, quantitative reasoning

EQ = identify emotions, social communication, relating to others

How can we measure EQ?

1) being aware of emotions

2) expressing emotions

3) controlling emotions

4) relationship management

What are the 4 areas of EQ?

1) self awareness = understand own emotions

2) self management = manage own emotions

3) social awareness = empathy

4) relationship management = putting it all together (your emotions + others emotion)
- choosing what’s appropriate in that relationship

Why is rapport important?

-ppl willing to share info

-relaxed during procedure

-comply w/ your requests

What is the primary effect?

What does this relate to?

Primary effect = “firsts” are influential in creating an impression than anything else that happens later
(ex. alex first impression - heard about him from someone else)

Relates to establishing rapport

We can establish rapport via:

What is a method to demonstrate we are listening?

1) nonverbal + verbal behavior

2) SOLER

-square shoulders/face
-open posture
-lean towards
-eye contact
-relaxed behavior

What are the channels of nonverbal communication?

1) Proxemics = personal space
(women tend to have smaller spaces)

2) Facial expression
- microexpressions
- may convey true feelings
- hard to hide if distressed

3) Eye contact
- conveys interest/emotions

4) Kinesics = body language to communicate
- body orientation (face/away from soemone)
- posture (how we hold body reflects emotional state)
- gestures (using hands for communication)

5) Paralanguage = “how” something is said vs “what” is said
- loud/soft
- quick/slow
- tone/pitch
ex. kathy and eli

6) Touch

What is a relational message?

underlying meaning (verbal or non verbal)
- affinity ppl have for one another
- level of respect for one another
- balance or power/control b/w ppl

Ex. commanding tone = authority
soft tone = affection

Verbal Example:

• Saying “I love you” with sincerity versus saying it dismissively can communicate very different relational messages.

• Non-verbal Example:

  • A warm smile, a gentle touch, or a prolonged stare can convey affection or interest, while crossed arms or avoiding eye contact might signal discomfort or disengagement.

How can we develop a nonverbal radar?

1) self monitor/be aware of relational messages you communicate to OTHERS

2) pay attention to relational messages ppl communicate to YOU

3) develop ability to choose most appropriate behavior