Chapter 15 - Management

transfer of information and understanding from one person to another

communication

describes a type of communicator that can transmit a message accurately in the least time

efficient communicator

describes a type of communicator that their intended message is accurately understood by the other person

effective communicator

this person encodes the message and selects a medium

sender

this is transmitted through a medium

message

static or slurring

noise

this person decodes the message and decides if feedback is needed

reciever

This is a type of richness best for non-routine, ambiguous situations

high media richness

this is a type of richness best for routine, clear situations

low media richness

channel that follows the chain of command and are recognized as official

formal communication channels

What is the channel that goes up and down the chain of command?

vertical

What is the channel that goes from top to bottom?

downward

What is the channel that goes from bottom to top?

upward

What is the channel that flows within and between units?

horizontal

What is the channel that is outside of the organization?

external

the communication channel that develops outside of the formal structure and doesn’t follow the chain of command

informal communication channels

the unofficial communication system of the informal organization

grapevine

barrier to communication that no message gets sent

sender barrier

barrier to communication where the message isn’t expressed correctly

encoding barrier

barrier to communication where the communication channel is blocked

medium barrier

barrier to communication where the recipient doesn’t understand the message

decoding barrier

barrier to communication where no message is recieved

receiver barrier

barrier to communication where the recipient doesn’t respond enough

feedback barrier

the ideas, values, practices, and material objects that allow a group of people, even an entire society, to carry out their collective lives in relative order and harmony

culture

messages sent outside of the written or spoken word

nonverbal communication

web-based and mobile technologies generate interactive dialogue with members or a network

social media

using the Internet and social media to enlist a group outside the organization for help solving a problem

crowdsourcing

employees accessing the Internet at work for personal use

cyberloafing

type of communication that is either aggressive, attacking, angry communication or passive, or withdrawing communication

defensive communication

communication that it assertive, direct, and powerful

non-defensive communication

the ability to recognize and understand another person’s feelings and thoughts

empathy

placing our attention of the feelings and emotions being displayed both verbally or nonverbally by others

mindfulness

actively decoding and interpreting verbal messages

active listening

What are the 4 listening styles?

active

involved

passive

detached

type of listening style that means you’re fully invested

active

type of listening style that means you’re partially invested

involved

type of listening style that is believing it’s not your responsibility to listen

passive

type of listening style when you’re completely uninterested

detached