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38 Terms
1
transfer of information and understanding from one person to another
communication
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2
describes a type of communicator that can transmit a message accurately in the least time
efficient communicator
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3
describes a type of communicator that their intended message is accurately understood by the other person
effective communicator
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4
this person encodes the message and selects a medium
sender
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5
this is transmitted through a medium
message
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6
static or slurring
noise
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7
this person decodes the message and decides if feedback is needed
reciever
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8
This is a type of richness best for non-routine, ambiguous situations
high media richness
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9
this is a type of richness best for routine, clear situations
low media richness
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10
channel that follows the chain of command and are recognized as official
formal communication channels
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11
What is the channel that goes up and down the chain of command?
vertical
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12
What is the channel that goes from top to bottom?
downward
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13
What is the channel that goes from bottom to top?
upward
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14
What is the channel that flows within and between units?
horizontal
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15
What is the channel that is outside of the organization?
external
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16
the communication channel that develops outside of the formal structure and doesn’t follow the chain of command
informal communication channels
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17
the unofficial communication system of the informal organization
grapevine
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18
barrier to communication that no message gets sent
sender barrier
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19
barrier to communication where the message isn’t expressed correctly
encoding barrier
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20
barrier to communication where the communication channel is blocked
medium barrier
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21
barrier to communication where the recipient doesn’t understand the message
decoding barrier
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22
barrier to communication where no message is recieved
receiver barrier
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23
barrier to communication where the recipient doesn’t respond enough
feedback barrier
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24
the ideas, values, practices, and material objects that allow a group of people, even an entire society, to carry out their collective lives in relative order and harmony
culture
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25
messages sent outside of the written or spoken word
nonverbal communication
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26
web-based and mobile technologies generate interactive dialogue with members or a network
social media
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27
using the Internet and social media to enlist a group outside the organization for help solving a problem
crowdsourcing
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28
employees accessing the Internet at work for personal use
cyberloafing
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29
type of communication that is either aggressive, attacking, angry communication or passive, or withdrawing communication
defensive communication
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30
communication that it assertive, direct, and powerful
non-defensive communication
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31
the ability to recognize and understand another person’s feelings and thoughts
empathy
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32
placing our attention of the feelings and emotions being displayed both verbally or nonverbally by others
mindfulness
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33
actively decoding and interpreting verbal messages
active listening
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34
What are the 4 listening styles?
active
involved
passive
detached
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35
type of listening style that means you’re fully invested
active
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36
type of listening style that means you’re partially invested
involved
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37
type of listening style that is believing it’s not your responsibility to listen
passive
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38
type of listening style when you’re completely uninterested
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