Chapter 15 - Management

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transfer of information and understanding from one person to another

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38 Terms

1

transfer of information and understanding from one person to another

communication

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2

describes a type of communicator that can transmit a message accurately in the least time

efficient communicator

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3

describes a type of communicator that their intended message is accurately understood by the other person

effective communicator

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4

this person encodes the message and selects a medium

sender

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5

this is transmitted through a medium

message

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6

static or slurring

noise

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7

this person decodes the message and decides if feedback is needed

reciever

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8

This is a type of richness best for non-routine, ambiguous situations

high media richness

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9

this is a type of richness best for routine, clear situations

low media richness

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10

channel that follows the chain of command and are recognized as official

formal communication channels

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11

What is the channel that goes up and down the chain of command?

vertical

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12

What is the channel that goes from top to bottom?

downward

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13

What is the channel that goes from bottom to top?

upward

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14

What is the channel that flows within and between units?

horizontal

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15

What is the channel that is outside of the organization?

external

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16

the communication channel that develops outside of the formal structure and doesn’t follow the chain of command

informal communication channels

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17

the unofficial communication system of the informal organization

grapevine

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18

barrier to communication that no message gets sent

sender barrier

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19

barrier to communication where the message isn’t expressed correctly

encoding barrier

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20

barrier to communication where the communication channel is blocked

medium barrier

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21

barrier to communication where the recipient doesn’t understand the message

decoding barrier

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22

barrier to communication where no message is recieved

receiver barrier

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23

barrier to communication where the recipient doesn’t respond enough

feedback barrier

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24

the ideas, values, practices, and material objects that allow a group of people, even an entire society, to carry out their collective lives in relative order and harmony

culture

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25

messages sent outside of the written or spoken word

nonverbal communication

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26

web-based and mobile technologies generate interactive dialogue with members or a network

social media

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27

using the Internet and social media to enlist a group outside the organization for help solving a problem

crowdsourcing

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28

employees accessing the Internet at work for personal use

cyberloafing

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29

type of communication that is either aggressive, attacking, angry communication or passive, or withdrawing communication

defensive communication

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30

communication that it assertive, direct, and powerful

non-defensive communication

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31

the ability to recognize and understand another person’s feelings and thoughts

empathy

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32

placing our attention of the feelings and emotions being displayed both verbally or nonverbally by others

mindfulness

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33

actively decoding and interpreting verbal messages

active listening

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34

What are the 4 listening styles?

active

involved

passive

detached

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35

type of listening style that means you’re fully invested

active

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36

type of listening style that means you’re partially invested

involved

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37

type of listening style that is believing it’s not your responsibility to listen

passive

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38

type of listening style when you’re completely uninterested

detached

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