Part 5 Cultural comparison tools & CQ

What is the purpose of cultural comparison tools?

To identify broad cultural tendencies that may affect communication, leadership, trust, feedback and teamwork

What are the 6 Hofstede dimensions?

Power distance

Individualism

Motivation toward achievement and success

Uncertainty avoidance

Long-term orientation

Indulgence

What are Erin Meye’s eight cultural scales?

Communicating

Evaluating

Leading

Deciding

Trusting

Disagreeing

Scheduling

Persuading

Difference between low-context and high-context communication

Low context: direct, less need for interpretation

High context: Communication relies more on relationships , feelings, implied meaning etc.

What is the danger of using cultural comparison incorrectly?

Treating national tendencies as fixed rules or stereotypes about every individual

Besides culture, what else can explain a person’s behaviour?

Their personality and the specific situation

What is Cultural Intelligence or CQ?

The ability to work and interact effectively across different cultural settings

What are the four components of CQ?

Drive, Knowledge, Strategy, Action

What is CQ Drive?

The motivation and confidence to learn about and engage with different cultures

What is CQ Knowledge?

Understanding cultural similarities, differences, norms and systems

What is CQ Strategy?

Recognising what is happening culturally, checking assumptions and planning an appropriate response

What is CQ Action?

Adapting verbal and non-verbal behaviour appropriately in different cultural situations.