Leadership, Decision Making, and Communication

These flashcards cover key concepts in leadership, decision-making, communication, and conflict management to help with exam preparation.

Manager

An individual who is knowledgeable, action-oriented, informed, and tactical.

Leaders

insightful, visionary, influential, strategic

Leadership Effectiveness

Measured by overall performance of the organization and satisfaction of subordinates.

Character Traits of Leadership

Traits considered important for effective leadership include physical energy, intelligence, and prosocial influence.

Task-Oriented Leadership

Leaders who primarily focus on completing tasks.

Person-Oriented Leadership

Leaders who focus on building relationships with their followers.

Leader-Member Relationships

The trust and respect between leaders and their team members.

Task Structure

The clarity and organization of tasks assigned to team members.

Position Power

The authority vested in leaders based on their position within the organization.

Types of Communication

Verbal, written, and nonverbal forms of conveying messages.

Importance of Good Communication

Essential for building relationships and facilitating effective teamwork.

Negotiation

The process of discussing terms to reach an agreement.

Preparation in Negotiation

Understanding goals, important issues, and alternatives before negotiating.

Best Alternative to Negotiated Agreement (BATNA)

The most advantageous alternative action a party can take if negotiations fail.

Positions vs. Interests in Negotiation

Positions are the specific demands, while interests are the underlying needs or concerns.

Claiming Value

The process of gaining the most benefit from a negotiation.

Creating Value

The process of finding ways to expand benefits for all parties in a negotiation.