Raising Cane's KIP Test

What are the 5 Enemies of Oil?

1) air

2) moisture

3) chemical

4) food particles

5) heat

How many Cane’s Sauces come with each Tailgate?

1) 25 - 8 sauces

2) 50 - 16 sauces

3) 75 - 25 sauces

4) 100 - 33 sauces

Describe our Coleslaw

cool, crisp, and creamy

What are the 3 stages of dropping bird and how long should they take?

1) flour - 45 seconds

2) drop - 45 seconds

3) cook - based off weight and bird matrix

Where should you begin laying Bird in the basket?

start from back, middle, then front

At what point should we Roll Bird instead of Shaking?

20 fingers or more, or as needed to separate individual tenders

How much butter do we use for Toast?

a quarter-size portion

What side of the Toast do we butter?

convex side

How long do we cook Toast?

90 seconds on convex and 60 seconds on concave

Describe our Fries

grade-A, extra long, crinkle-cut fries

What is our Mission?

we take pride in what we do, to serve the perfect box fast, friendly, clean, and have fun.

What is our Vision?

to grow restaurants, serving our customers, all over the world and be the brand for cravable chicken finger meals, great crew, cool culture, and active community involvement.

What are our core values?

customers, chicken finger meals, crew, culture, and community

What are our Non-Negotiables?

we have integrity:

1) never sacrifice quality for speed

2) never lose our focus

3) never use less than high quality products

4) never forget we are sales driven and profit smart

5) never be fake always authentic and genuine

Who founded Raising Cane’s?

Todd Graves

What year and where was Cane’s founded?

1996 in Baton Rouge, Louisiana

What does the Hard Hat signify?

1) 1 year of working hard and having fun

2) todd working in the oil fields to raise funds

What does the Sockeye Salmon signify?

1) 5 years of working hard and having fun

2) todd fishing in Alaska to raise funds

What is the nickname of our 1st restaurant?

the mothership

How many “Thank You’s” should we give to our customers?

2 minimum

What do the Customers get a chance to win if they complete the survey at the bottom of the receipt?

a chance to win free cane’s for a whole year

How much ketchup and napkins do we give per order?

1 ketchup, 2 for caniacs

2 napkins, 3 for caniacs

How long should it take to greet a Customer?

within 3 seconds

This is our “Signal Phrase” to communicate to other outside hand-held Crewmembers to keep cars in order.

one love!

What do we need to do if the Customer is waiting for 4 or more minutes?

thank the customer for their patience and educate them on freshness of their order

What needs to be worn during outside deployment, delivering a curbside, trash run or lot checks?

safety vests

What is your favorite Drive Thru Greeting?

1) welcome to cane’s, where the sauce is boss!

2) chicken, chicken, chicken! which combo you pickin?

3) oh, the weather outside is frightful, but our cane’s sauce is so delightful!

Describe our Cane’s Sauce

tangy with a little bit of spice. made for our chicken, but goes great with everything

What does SAUCE stand for?

smiling, attentive, unique, courteous, enthusiastic

What are the 3 P’s?

placement, portion, presentation

Within how many minutes do we clean tables after customers leave?

2 minutes

how often do we complete restroom checks?

15 minutes

On mobile orders, what gets a ticket attached and where do we place the ticket?

1) each bag, ensuring they do NOT cover the cane’s label

2) drink carrier for orders with 2 or more drinks (NOT on individual drinks)

Customers are our No. 1 priority and we focus on being attentive and appreciative. We call this focus:

service signals

What is our Order of Operations?

1) customers

2) clean

3) stock and prep

What is the proper cash handling procedure?

1) laying the money on the register before giving out change

2) counterfeit pens on $20 or more

3) MOD bill checks on $50 or more