CCMA National EXAM

What is the most important role of the Medical Assistant?

Patient Education

Threatening a person with bodily harm is considered:

Assault

Unconsented physical contact with another person is considered:

Battery

What is the medical term for painful menstrual periods?

Dysmenorrhea

Of the following which is a medical assistant not allowed to perform?

ABG

Entering a patients room without knocking or having permission is an example of:

Invasion of Privacy

Deception with the intent to deprive another person of his/her rights:

Fraud

What is the negligent delivery of professional services?

Malpractice

What is the failure to do something that a reasonably prudent individual would do under similar circumstance?

Negligence

What should an MA do if they suspect spousal abuse?

Provide a brochure or list of organizations that can assist the patient

While working at an pediatric office you suspect abuse with one of your patients, what should you do?

report to provider

A civil wrong committed against a person or property:

Tort

Refers to the chronological documentation or paper trail of a specimen.

Chain of Custody

What organization sets quality standards and issues certificates for human clinical laboratories?

CLIA

What does the acronym CLIA stand for?

Clinical Laboratory Improvement Amendments

What law protects the privacy of a patient's medical record?

HIPAA

What is the organization that regulates healthcare facilities?

The Joint Commission

What does OSHA stand for?

Occupational Safety and Health Administration

What federal agency overseas and regulates safety in the work place and provides training without cost?

OSHA

What is the most important component of patient safety?

Correctly identifying the patient

A patient extending his/her arm for phlebotomy or undressing for a physical exam is considered:

Implied Consent

Explaining to the patient the risks, benefits, possible outcomes and alternative therapies is a form of:

Informed Consent

Obtaining a patient's signature to perform a procedure is called:

Written Consent

A list of guarantees for those receiving medical care, including fair treatment and autonomy over medical decisions:

Patients' Bill of Rights

What does POMR stand for?

Problem Oriented Medical Record

Which record should always be filed in chronological order?

POMR

The information contained within the medical record belongs to:

The patient

Who owns the physical form containing the patient's information?

the author or provider

What does CMS stand for?

Centers for Medicare and Medicaid Services

What is the standard claims form used by health care professionals to request reimbursement for services rendered?

CMS-1500

Also known as a Superbill, an itemized form of services submitted to insurance companies for reimbursement:

An encounter form

This document allows patients access to their own medical records and allows release of those records to other providers and individuals.

Release of Information Form

What organization manages providers, hospitals, and other health care entities who have agreed with an insurer or third party to provide health care at reduced rates?

PPO

What Federal program provides heath insurance for those with limited income and resources?

Medicaid

This Federal health insurance program provides insurance for those aged 65 or older, certain people with disabilities, and those with ESRD.

Medicare

What is the healthcare plan for military personnel and their dependents to receive care from civilian providers at the expense of the Federal government?

Tricare

Wage replacement and medical benefits for those injured on the job is:

Workers' Compensation

What does ABN stand for?

Advanced Beneficiary Notice

This document is a notice the provider gives the patient before services are provided if, based on Medicare coverage rules, the provider has reason to believe Medicare will not pay for the service:

ABN

An insurance payment structure in which the insured pays a share of the payment made against a claim, always written as a fraction for which the insurer pays the top number and the patient pays the bottom number, e.g. 80/20.

Coinsurance

A part of insurance for which the patient pays a fee at the time of service:

Copay

A specified amount of money that the insured must pay before an insurance company will pay a claim:

Deductible

What does EOB stand for?

Explanation of Benefits

A statement detailing which services were paid, denied, or reduced by the patient's insurance company:

EOB

Prior approval for treatment and procedures is called:

Preauthorization

What is the process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure?

Precertification

When a provider sends a patient to another provider for specific care, what is this process called?

A referral

This process confirms how a patient or their insurance provider will pay for services:

Verification of Eligibility

What term in ICD-10 coding indicates that one procedure was used multiple times on a patient?

Modifier

What does the acronym CPT mean?

Current Procedural Terminology

What does the acronym ICD stand for?

International Classification of Diseases

What is the first character in ICD-10?

Alphabetical

What is the second and third character in ICD-10?

Numeric

How many characters are there in ICD-10?

Seven

What are the fourth, fifth, six, or seventh characters in ICD 10?

either alphabetical or numeric

Scheduling appointments for patients on a future date is:

Advanced booking

Scheduling patients on the same day at the same time is called?

Clustering

Scheduling two patients to see the provider at the same time is called:

Double booking

Communicating with a deaf or hard-of-hearing patient requires:

An interpreter

What should a Medical Assistant do if a provider is late?

Offer to reschedule the patient's appointment

A patient who has not been seen before or has not seen the provider in three years is considered:

A new patient

A patient who has missed their scheduled appointment is considered a:

No-show (NS)

When scheduling a patient that is receiving multiple tests, which test should be performed first?

The least invasive

Which method would a Medical Assistant use to measure an infant from head to toe?

Anthropometric measurement

What is the medical term for hair loss?

Alopecia

What is the medical term for swallowing air?

Aerophagia

A primary symptom that a patient states as the reason for seeking medical care:

CC

What does 'CC' stand for?

Chief Complaint

Hepatitis and alcohol abuse are frequent causes of liver damage. What is the medical term for liver disease?

Cirrhosis

What is the medical term for surgical removal of the gallbladder?

Cholecystectomy

Painful or difficult urination is called:

Dysuria

When a patient's heart points to the right side instead of the left, this is called:

Dextrocardia

What is the safest way to ensure that all patient records are kept and stored properly?

Download to an external storage device

What does EHR stand for?

Electronic Health Record

A health record of a patient that can be accessed across multiple providers.

EHR

What does EMR stand for?

Electronic Medical Record

What is the electronic record of patient's information that is generated whenever a patient accesses medical care in a single health care organization?

EMR

What is the process of coagulation and the body's ability to form a clot and dissolve them at the same time?

Hemostasis

What does the term 'hypoglycemia' mean?

Low blood sugar

The term for restriction of oxygen-rich blood to a portion of the body:

Ischemia

What is secreted by the parathyroid gland and is important for bone growth?

Parathyroid hormone

What concept allows patients and families to be involved in the delivery of care?

Patient-Centered Care

What does the term anaphylaxis mean?

A severe, potentially life-threatening allergic reaction

What is the term for inflammation of the pericardium?

Pericarditis

Where would an influenza test be taken from a patient?

Nasal aspirate or throat swab

What is not a PPE in a laboratory setting?

Lab coat

What can occur if a tourniquet has been applied too tightly?

Petechiae

What equipment protects the wearer from bodily injury or infection?

PPE

A patients CC of lower back pain could be the result of:

Pyelonephritis

A complication of diabetes mellitis is:

Retinopathy

A patient receiving ear irrigation could experience which of the following?

Vertigo

A format for communicating important PT information in a chart in an organized manner:

SOAP Notes

Information the patient tells the Medical Assistant or provider is considered:

Subjective

Measurable information or findings obtained by the provider about the patient:

Objective

A detailed examination by the provider to determine health status:

Assessment

Which test would be performed on a patient to check lung function?

Spirometry

What is the medical term for fainting or 'passing out'?

Syncope

The process whereby a provider who is providing management for some or all of a patient's problems relinquishes this responsibility to another provider.

Transition of Care

What position should a patient be in during vaginal examinations?

Lithotomy

What is the best position to help a patient who is having difficulty breathing?

Fowler's