HCI 3 - M3.1 - Change Identification

What are the 4 capabilities that must move together when conducting change?

Knowledge capability

Organization capability

Process capability

Environmental capability

T or F:

"New" products, process, organizations, and initiatives rise and decay at an ever faster rate

True

What is change?

The events/activities and/or steps that can be put into a project plan

When starting with "endings" what is the first thing that people must do?

Let go of the old ways and identity

Going through an in-between time when the old is gone and the new is not fully operational is called what?

Neutral zone

What are the 5 needs to in the heirarchy of needs in Maslow's hierarchy?

Physiological needs

Safety needs

Love

Esteem needs

Need for self-actualization

How is the basal ganglia involved with change?

handles the tried-and-tested outcomes; used to things that we are used to

What part of the brain is charge of processing new information and change; is is very energy intensive

Prefrontal cortex

What are the 3 models of the change process?

Lewin's three-stage model

Kotter's eight-step model

Senge's systems thinking model

What does Lewin's three-stage model show?

How collective mindsets are broke down to allow change

What does Kotter's eight step model show?

A road map for change based on common errors made by organizations

What does Senge's systems thinking model show?

how profound change can be achieved through learning

T or F:

Culture will always over power the benefits of change.

True

What is the "far environment" for strategy development?

Big external drivers and trends

"what business are we in?"

What is the "near environment" for strategy development?

concerns for competitior organizations

"how do we compete?"

acronym for the "far environment"

PESTLE

- Political

- Economic

- Social

- Technology

- Legal

- Environment

3 unique strategies for near environment

Overall cost leadership

Differentiation

Focus

What are the 3 questions of all change analysis?

Where are we now?

Where do we want to go?

How do we get there?

What are the 3 tools that are used to answer the 3 questions of change analysis?

The five forces model at the industry level

SWOT analysis

Lewin's force-field analysis

In the SWOT tools, what are typically viewed as "internal" to the organization?

Strengths

Weaknesses

In SWOT tools, what is typically viewed as "external" to the organization?

Opportunities

Threats

What kind analysis tool should be used in collaboration with key stakeholders to ensure a variety of viewpoints and perspectives?

Force Field Analysis

In power/influence matrix, who is high power and high influence?

Key players

In power/influence matrix, who is high power, low interest?

Influential observers; keep satisfied

In power/influence matrix, who is low power, high influence?

Active players; keep informed

In power/influence matrix, who is low power, low influence?

Spectators

How to combat confirmation bias?

Communicate with objective evidence and include losses and problems that will be avoided

How to combat status quo bias?

Ensure what things will stay the same and what is changing

How to combat availability bias?

Communicate how and when issues are going to be dealt with

How to combat the Bandwagon effect?

communicate success stories early

Which phase is the most important part of negotiation?

Preparation (1st phase)

What is the change readiness formula?

What does each variable mean in the change readiness formula?

C = [ABD] > X

C = change

A = level of dissatisfaction with the status quo

B = desirability of the proposed change or end state

D = practicality of the change (knowledge of the next practical steps, minimal risk and disruption

X = perceived "cost" of the change

What does each letter of ADKAR mean?

Awareness

Desire

Knowledge

Action

Reinforcement

What does ADKAR measure in an organization?

Measures engagment

What are the 5 concepts of emotional intelligence?

Self-awareness

Self-regulation

Motivation

Empathy

Social skill

What is self-awareness?

ability to recognize and understand your moods and emotions and how it affects others

What is self-regulation?

ability to control or redirect disruptive impulses; to think before acting

What is motivation?

A passion to work for things

What is empathy?

ability to understand the emotional state of others and treating people according to their reactions

What is social skill?

proficiency in managing relationships and building networks; an ability to find common ground and build rapport

What are the 5 types of conflict management styles?

Competing

Accomodating

Avoiding

Collarborating

Compromising

What are the 4 types of cognitive bias?

Confirmation bias

Status quo bias

Availability bias

Bandwagon effect

What is confirmation bias?

a tendency for people to pay attention only to the information that confirms their beliefs

What is status quo bias?

A preference for people to keep things the way they are and avoid change

What is Availability bias?

Tenedency to perceive the more memorable/easily available information as the most significant

What is the bandwagon effect?

The more people come together and believe something, the more it causes others to hop on the bandwagon