Communication 100- Exam 1

Communication Model

Ways to converse better pt. 1

-Maintain good eye contact

-Take turns speaking and listening

-Use requests rather than complaints

-Use present tense rather than past tense

-Stand with an open posture

-Smile

Ways to converse better pt.2

-Use “we” and “us” instead of “You” and “I”

-Use vivid concrete language

-Focus on what your partner says rather than what you plan to say next

-Avoid interrupting your partner

-Hearing/Accidental, involuntary, effortless

Listening/Focused, voluntary, intentional

Factors that affect how we communicate

-Gender  

-culture 

-individual traits 

-age 

-race 

-religion 

-educational background 

-socioeconomic background 

-political affiliation 

-Sexual orientation 

Boxes for active communication/passive communication

Four levels of communication

1. Intrapersonal- within our own minds

2. Interpersonal-shared interaction between two individuals

3. Group- Interactions between more than two

4. Public- one speaker communicates with a group

Close ended question

- Requires a yes or no answer  

- Only one way to respond  

Open ended question

Discuss as much as you want

Four types of interviews

1. Information-Gathering

2. Persuasive

3. Problem-solving

4. Counseling

Know the definitions of these

Information-Gathering

-Most common

-Job interview

-Simply an information-sharing interview

-intreviewer asks questions

-interviewee asks question

Persuasive

-Sales person and customer

-Trying to convence someone

Problem-solving

-Two individuals seek a solution to a problem

-Employee - Employer

Counseling

-Therapist to a client

-Minister to a church member

-Teacher to a student

5 Types of interpersonal relationships

1. Interviewer-interviewee

2. Doctor-patient

3. Co-worker

4. Teacher-student

5. Minister-church member

know the definition for these

Interviewer-interviewee

This relationship occurs when you go on a job interview.  The role of the interviewer is to discover if you are right for the job.  Your role is to put your best foot forward and impress the interviewer with the knowledge necessary to hire you.

Doctor-patient

This relationship develops when the patient shares with the doctor information about their physical being and the doctor provides remedies to heal the patient.

Co- Worker

-The co-worker relationship is different than the others because there are different rules for work and for personal relationships. 

-Caution is to be established at this level with sexual harassment possibilities.

Teacher-student

-Similar to employer-employee relationships

-Working together for one common goal

Minister-church

-Provides both formal and informal settings

• Weddings/services

• counseling

• visits to sick

Informative speech purposes

1. To describe- creates a picture of a person place or thing

2. To demonstrate- how to do something

3. To explain- elaborates on concepts, ideas, or philosophies

Homogeneous

-Shares characteristics in common

-religion, political affiliation, jobs

Heterogeneous

-Non common characteristics

-more difficult to examine and speak to their interests