* Process of positioning the products or services a business intends to provide to the market. * Can identify a gap in the market or reposition a product. * Construct a diagram of where competitors are on two axes to find a gap.
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Competitive Advantage
* A feature that gives a business an advantage over competitors. * Achieved by using resources to achieve cost or differentiation advantages. * Porter's strategy: be lowest cost or highest differentiated, not in the middle.
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Product Differentiation
* Distinguishing a product/service from competitors. * Achieved through unique features or marketing. * Allows for brand loyalty and a premium price.
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Added Value
* Difference between price charged and cost of production. * Achieved by improving the product/service or how it is perceived. * Benefits: higher price, protection against low prices, customer loyalty.
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Examples of Competitive Advantage:
* Cost Advantage: same quality at a lower price (ASDA, Ryanair). * Differentiation Advantage: superior product through design, research, branding (Dyson, Apple, Waitrose).
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Ways to Achieve Added Value:
* Design: improving on design features to make a product unique. * Production: improving quality and efficiency. * Marketing: creating an image that makes the product more desirable.
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Porter's Basic Rule:
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* Lowest Cost: offering a product/service at the lowest cost. * Differentiation: offering a product/service that stands out from the competition.
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Product Differentiation Benefits:
* Gains brand loyalty and allows for a premium price. * Lowers PED and makes it more inelastic to increase prices.