Chapter 16 — Scheduling / Office Administration

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Last updated 8:09 PM on 8/8/26
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9 Terms

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Wave scheduling

Several patients are scheduled near the beginning of the same time period

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Modified wave scheduling

Patients are grouped earlier with time left later for catch-up

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Double booking

Two patients scheduled for the same appointment time

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Open booking

Patients are not assigned a specific appointment time

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No-show

Patient misses an appointment without notifying the office

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NS

Common abbreviation for no-show

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STAT

Immediately

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New patient appointment

Usually requires more time than a routine established-patient visit

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Emergency scheduling

Follow office emergency protocol and arrange immediate care as appropriate