Information Systems Quiz Review

Review flashcards based on quiz materials covering strategic business objectives, information system types, organizational structures, and network security.

What are the six strategic business objectives of information systems?

1. Operational excellence, 2. New products, services, and business models, 3. Customer and supplier intimacy, 4. Improved decision making, 5. Competitive advantage, and 6. Survival.

A firm that invests in an information system as a necessity of doing business is seeking which objective?

Survival

The Mandarin Oriental's use of computer systems to track guest preferences is an example of which objective?

Customer intimacy

Verizon's use of a web-based digital dashboard for real-time information was intended to improve what?

Managerial decision making

According to Thomas Friedman, what does describing the world as "flat" refer to?

The flattening of economic and cultural advantages of developed countries

According to the textbook, how many service jobs move offshore to lower-wage countries in a typical year?

$$300,000$$

The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals for how long?

$30$ years

Producing a bill of materials is a business process in which functional area?

Manufacturing and production

What system is best for a non-profit needing to record diverse donations, provide reports, and create customizable mailing lists?

TPS with MIS capabilities

What is considered the best example of a cross-functional business process?

Fulfilling a customer order

If sales of a product declined in a specific region, which type of system would best help a manager understand why?

MIS

Which type of system is typically a major source of data for other systems?

TPS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Under Mintzberg's classification, knowledge-based organizations fall under which category?

Professional bureaucracies

What four components must be changed in an organization to successfully implement a new information system?

Tasks, technology, people, and structure

Which U.S. law gives patients access to personal medical records and the right to authorize their use?

HIPAA

Where is a cookie stored when it is created during a website visit?

On the hard drive of the visitor's computer

What does an interpretation of Moore's law assert about computing power?

Computing power doubles every $18$ months

Which law states that the value or power of a network grows exponentially as a function of the number of network members?

Metcalfe's Law

What is the network standard for connecting desktop computers into local area networks?

Ethernet

What does SaaS refer to?

Hosting and managing access to software applications delivered over the Internet to clients on a subscription basis

What occurs when the same attribute in related data files has different values?

Data inconsistency

Which device sends packets of data through different networks to ensure they go to the correct address?

Router

What process involves slicing digital messages into parcels and reassembling them at their destination?

Packet switching

What is the term for malware that hijacks a user's computer and demands payment for access?

Ransomware

What are "evil twins" in the context of network security?

Bogus wireless network access points that look legitimate to users

What process involves redirecting users to a fraudulent website even when they type the correct address?

Pharming

According to the text, what is the single greatest cause of network security breaches?

User lack of knowledge